Company Description
At Coface we make trade happen everyday
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.
Shape the future of trade with us. Join our Happeners!
Job Description
MISSION :
As we expand our Debt Collection capabilities across Australia and New Zealand, we are building a high-performance team to deliver commercial recovery outcomes supported by world-class risk data and underwriting expertise. The B2B Debt Collector plays a critical role in Coface’s collections offering in ANZ. You will get the opportunity to manage a portfolio of domestic receivables, delivering strong recovery outcomes for our clients.
MAIN RESPONSIBILITIES:
Commercial Debt Recovery
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Manage a portfolio of B2B debt collection cases across ANZ
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Drive recovery through negotiation, structured follow-ups, and escalation strategies
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Engage with debtors to secure payment, negotiate settlements, and agree payment plans
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Assess debtor financial position and recommend appropriate recovery pathways
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Work with internal and external partners (legal firms, global Coface network) for escalations
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Maintain accurate case tracking and ensure maximum recovery rates
Client Advisory & Relationship Management
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Act as a trusted advisor to clients
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Provide regular updates on recovery strategies, progress, and expected outcomes
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Participate in some client meetings, reviews, and strategic discussions
Dispute Resolution & Negotiation
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Manage commercial disputes (billing, contractual, service delivery)
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Liaise with both creditor and debtor stakeholders to resolve disputes commercially
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Apply strong negotiation skills to balance speed of recovery vs value maximisation
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Communicate clearly with all stakeholders on risks, options, and recommended actions
Risk, Compliance & Governance
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Ensure compliance with Australian and New Zealand debt collection regulations
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Adhere to Coface global compliance standards (KYC, fraud awareness, data protection)
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Identify early warning signals of insolvency or financial distress
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Prepare documentation and support legal escalation where necessary
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Maintain high-quality, audit-ready case notes and reporting
Qualifications
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Strong negotiation and influencing skills
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Experience handling disputes and complex debtor conversations
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Ability to manage multiple cases with strong prioritisation discipline
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Excellent communication skills (written and verbal)
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Degree educated in Commerce, Laws or relevant subject
Ideal candidate:
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Experience in B2B/commercial debt collection or credit management is preferred but not essential
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Knowledge of insolvency processes and legal recovery frameworks
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Familiarity with credit risk data / bureau insight
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At least 1 year’s experience in a comparable role
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Commercially driven with a strong recovery mindset
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Professional, resilient, and results-oriented
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Strong stakeholder engagement capability
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High attention to detail and process discipline
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Ability to operate in a scale-up / launch environment
Additional Information
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Hybrid working model after the first month
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Great place to work: central and modern office
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Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
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Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
