As a Small Business Specialist based in Townsville, you will play a key role in supporting regional and agribusiness customers, partnering closely with Business Development Managers and internal stakeholders to drive growth, strengthen client relationships, and deliver high-quality credit outcomes. Working across the end-to-end lending process, you will analyse financial information, prepare credit submissions, and coordinate settlements to ensure applications progress smoothly and efficiently.
You will be a trusted support to both customers and front-line bankers, helping to identify opportunities, structure lending solutions, and ensure a consistently high standard of service. Success in this role comes from your ability to balance credit quality, customer experience, and commercial outcomes while contributing to portfolio growth, retention, and compliance. This role offers strong exposure to regional business segments, including agribusiness, and the opportunity to build meaningful relationships within the local community.
You bring prior experience in banking or lending and are confident working with commercial or small business clients, ideally with exposure to regional or agribusiness segments. You are comfortable analysing financial statements and translating insights into clear, well-considered credit recommendations, while maintaining a strong focus on accuracy and risk awareness.
Your strength lies in building relationships and delivering a high-quality customer experience, supported by clear communication and a proactive approach to problem solving. You work well both independently and as part of a broader team, managing competing priorities with strong organisation and attention to detail. With a solid understanding of lending principles and a genuine interest in helping regional businesses thrive, you take ownership, demonstrate sound judgement, and consistently contribute to positive outcomes for customers and the business.
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
