Company Description
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our hospitality all-rounders play a key role in keeping our sites functioning and well-maintained for village residents' safety, comfort, and well-being. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact.
Job Description
The Technical Writer develops and maintains technical documentation across the Facilities Maintenance Services portfolio, including technical standards, processes, procedures, standard operation procedure.
The role works with operational teams, functional leads and subject matter experts to document asset ownership, maintenance responsibilities, service boundaries, work practices and expected service outcomes. The Technical Writer must be able to interpret information from multiple technical disciplines and convert it into clear, practical and controlled documents that can be applied consistently across sites.
Experience in asset management, work management, planning and scheduling, or facilities maintenance will be an advantage.
The Technical Writer works across operational and functional streams within the Facilities Maintenance portfolio. The role supports the development and maintenance of:
Technical standards
Processes and procedures
Work management documentation
Planning and scheduling documentation
Asset management documentation
Facilities maintenance service descriptions
Performance statements and supporting frameworks
RACI matrices and responsibility schedules
Process maps, workflows and supporting guidance material
The role engages with Facilities Managers, Regional and Site Operations Managers, Supervisors, Planners, Schedulers, Asset Management personnel, functional leads, subject matter experts, project teams and client representatives.
The Technical Writer is responsible for gathering technical and operational information, facilitating working sessions, preparing draft documents, coordinating reviews and managing documentation through approval and publication.
Responsibilities
Develop clear and practical technical standards, processes, procedures, work instructions and supporting guidance material.
Prepare documents that define asset ownership, operational boundaries and maintenance responsibilities between internal stakeholders, client stakeholders and other relevant parties.
Develop performance statements that describe how Sodexo service functions operate and the outcomes they are expected to deliver.
Analyse existing agreements, standards, procedures and service documentation to identify the required structure, terminology, asset categories, responsibility allocations and approval requirements.
Translate technical and operational information into documents that can be understood and applied by site teams, supervisors, planners, functional leads and managers.
Prepare supporting content such as RACI matrices, process maps, workflow descriptions, definitions, decision points and escalation paths.
Make sure documentation accurately reflects actual work practices, system requirements and ownership boundaries.
Demonstrated experience writing technical standards, processes, procedures, work instructions or operational guidance material.
Experience developing structured documentation within a complex operational or service environment.
Experience preparing asset ownership schedules, responsibility matrices, Boundary Agreements or similar technical agreements would be advantageous.
Experience working with multiple operational and functional stakeholders to gather, validate and approve technical information.
Experience facilitating workshops, interviews and document review sessions.
Proven ability to manage several documentation streams and competing review timeframes.
Experience maintaining document control, version histories and approval records.
Exposure to mining, facilities management, maintenance, utilities, infrastructure, logistics or other multidisciplinary operational environments.
Asset management experience would be an advantage.
Work management experience would be an advantage.
Planning and scheduling experience would be an advantage.
Facilities maintenance knowledge or experience would be an advantage.
Experience working with computerised maintenance management systems or enterprise asset management systems would be beneficial.
Experience with Microsoft Word, Excel, PowerPoint, Visio and SharePoint.
Knowledge & Skills
Strong technical writing skills with the ability to produce clear, structured, outcome‑focused documentation.
Ability to analyse and understand service functions, operational processes, and cross‑functional dependencies.
Competence in synthesising complex information into concise, practical performance statements.
High attention to detail, with strong organisation, planning, and document‑governance discipline.
Excellent interpersonal and communication skills, with the ability to confidently engage internal stakeholders across different levels and functions.
Proficiency in Microsoft Office and internal documentation systems such as SharePoint, or similar tools used to manage and maintain controlled documents.
Understanding of how performance measures, service expectations, and operational outcomes interact within an outcomes‑focused operating model.
Qualifications
Tertiary qualification in Technical Writing, Communications, Business, Operations Management, or a related discipline (preferred).
Equivalent experience in technical writing or operational documentation will be considered in place of formal qualifications.
Certifications
Certificate in Technical Writing, Professional Writing, or similar.
Certificate IV in Business, Project Management, or Leadership (advantageous).
Training or micro‑credentials in service design, business analysis, process mapping, or continuous improvement (e.g., Lean or Six Sigma Yellow Belt).
Any relevant documentation, editing, or content management certification.
Additional Information
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Competitive pay and job security in an essential services industry
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Access to 100+ retail discounts and multiple salary packaging options
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Great teamwork and a solid group of people around you!
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Opportunities for training and career progression within Sodexo
