About the Role:
This is a full-time, Fixed Term (covering maternity leave) position, working 5 days per week (38 hours) as an Admissions and Waitlist Officer. In this role, you willl be the first point of contact for parents and carers. This is a pivotal role where you'll play a key part in ensuring a smooth and efficient admissions process for our young patients.
What you'll be responsible for:
- Maintaining accurate waitlists for elective surgeries and procedures, prioritising patients based on clinical need
- Admitting patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission
- Working closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation
- Maintaining accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA)
- Providing exceptional customer service to families, addressing their questions and concerns with empathy and professionalism
Classification for this position is in accordance with Award 10 - Managers and Administrative Workers.
Depending on experience and qualifications, this will range from AO21 (Grade 2, Level 1) to AO25 (Grade 2, Level 5), FTE base salary $69,438.72 to $76,764.48 per annum, plus superannuation.
Your skills and experience:
- Possesses excellent organisational skills and the ability to prioritise tasks in a fast-paced environment
- Demonstrates strong communication and interpersonal skills, with a passion for patient-centred care
- Is a team player who thrives in a collaborative environment
- Is proficient in using computer applications, including experience with electronic medical record systems a plus
If this sounds like you, or if you would like more information, please click here to view the position description.
What we offer:
- Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
- Workplace culture of continuous improvement, growth, support and training
- Clinical Education Hub on-site to support continued training and professional development
- Hybrid work model, if applicable to role
- Convenient location & close to public transport
- Staff immunisation drives
- Special events
- Discounted Private Health Insurance
- Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
- Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
- Unlimited access to select fitness facilities in your local area via Fitness Passport
- Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, we encourage you to apply promptly!
For further information or additional enquiries, please contact Christopher Vanderstock via email: [email protected]
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close: 26 August 2026.
