We currently have an exciting opportunity to become part of a great team across two accommodation properties that are both locally owned. Each property boasts a variety of room types for travelling tourists, families and corporate clientele.
Aquarius Apartments & Cabins have a combination of 68 apartments & cabins, along with an indoor heated pool, gym and a playground.
Commodore Motel Mildura has 60 rooms along with an outdoor pool and a restaurant which services breakfast for our travelling guests.
We are looking for someone who is passionate about providing excellent customer service to welcome our guests to their home away from home.
The successful candidate will be available to work between 25 to 30 hours per week on a rotating roster, 7 days a week including public holidays & weekends (between 6.30am and 7pm, weekend times differ and are subject to change). The role will start as a casual position and will grow to a part time position.
About the role
DUTIES
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Provide personalised and friendly customer service to all guests in person, over the phone and via email.
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Manage reservations
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Provide quotes and information about accommodation and available facilities
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Process payments using computer software and point of sale including EFTPOS
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Answering phone calls and manage inquiries, take messages and direct phone calls
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Use computer software including Microsoft Office Suite and roomMaster
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Accurate processing of cash and balancing in line with company policies
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Undertake general administrative duties
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Respond to in house guest queries to ensure their stay is enjoyable
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Work unsupervised and undertake opening and closing procedures as required
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Respond to general maintenance issues and regularly liaise with cleaning and maintenance team members
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Assist in the restaurant as required, including table setting, table service, general cleaning and drinks service
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Assist the team in any duties as they arise that contribute to providing excellence in service to our guests
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Undertake other duties or training as required
KEY SELECTION CRITERIA (Skills and experience)
ESSENTIAL
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Passion for providing excellence in customer service
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Excellent Communication Skills
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Ability to work unsupervised
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Intermediate computer skills
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Experience using Microsoft Office Suite
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Attention to detail and great organisational skills
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Problem solving skills
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High level of professional presentation
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Ability to work in a fast-paced environment
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Ability to work on your feet during your shift
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Physically fit
DESIRABLE
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Previous experience in a hotel/accommodation front office position is advantageous
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Previous experience with a hotel property management system
If this sounds like the job role for you, please apply by emailing [email protected]. Add your cover letter and resume and minimum of two references.
Applicants may be required to undergo a National Police Check.
