The Opportunity
Reporting to the Vice-President (Growth and International) and working in close partnership with the Executive Director, Student Recruitment and Admissions, the Director, Capability, Operations and Performance plays a pivotal strategic role in shaping the operational backbone of Monash’s global student recruitment and admissions enterprise. You will lead the design and continuous improvement of operational frameworks that underpin recruitment performance across domestic and international channels. This is a strategically significant role with broad organisational reach.
Key Responsibilities include:
- Lead capability uplift initiatives across recruitment and admissions teams, ensuring staff have the tools, knowledge, and frameworks to perform at their best
- Oversee operational governance, quality assurance, and performance reporting to inform strategic decision-making
- Drive cross-functional alignment between recruitment, admissions, TNE development, and broader university stakeholders
- Identify systemic improvement opportunities and translate them into actionable, measurable programs
Operating with a high degree of autonomy, you will lead the creation of a robust framework designed to drive transformation, operational efficiency, and data-informed decision-making. You will lead a specialist analytics and operations team to deliver high-quality, validated, decision-grade insights and automated dashboards—equipping recruitment leaders, faculties, and international campuses with a single source of truth for market trends, pipeline performance and enrolment targets.
You are an accomplished executive operational leader and strategist with a strong background in higher education, complex matrix organisations or large-scale customer acquisition environments. You bring:
- Demonstrated leadership in a complex, student-facing or enrolment services environment
- Proven track record building capability frameworks and embedding performance cultures within large teams
- Strong analytical acumen with experience translating data into operational strategy
- Experience navigating the policy and compliance landscape of Australian higher education admissions
- Highly developed stakeholder engagement skills across senior and cross-functional levels
- Ability to lead through change and deliver outcomes within fixed-term programme timeframes
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy.
In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world's best tertiary institutions. We rank in the world’s top-50 universities in rankings including the QS World University Rankings 2026.
Learn more about Monash.
Today, we have the momentum to create the future we need for generations to come. Accelerate your change here.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
Please submit your CV and a 1-2 page cover letter outlining your suitability for the role considering the Key Selection Criteria outlined in the Position Description. For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at [email protected] in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.
Enquiries: Amy Gledden, Executive Director Student Recruitment and Admissions, [email protected], 0429 958 734
Position Description: Director, Capability, Operations and Performance
Applications Close: Wednesday 19 August 2026, 11:55pm AEST
Supporting a diverse workforce
