The Opportunity
The Student Recruitment Support team is seeking an experienced and proactive Senior Student Recruitment Support Officer to play a key role in driving the University’s recruitment and admissions success. In this pivotal role, you will provide high-level administrative and operational support across Admissions and student recruitment strategies, programs, and initiatives; managing complex enquiries and delivering expert advice. Your work will directly enhance the prospective student experience and contribute to strengthening Monash’s reputation locally and internationally.
This position works closely with Admissions and other internal stakeholders to ensure that enquiries requiring specialised processes and assessment, such as document audits, course transfers, and scholarship or study grant enquiries, are resolved efficiently and in line with University policies. You will play a key role in enabling the timely turnaround of enquiries to support strategic conversion outcomes. In addition to managing complex cases, you will contribute to service improvements, data reporting, quality assurance activities, and assist with time-sensitive processes such as late enrolments.
To be successful in this role, you will bring a strong background in student recruitment or tertiary admissions, along with excellent organisational and analytical skills and a demonstrated commitment to high-quality service delivery. Your ability to manage high-impact, complex enquiries, collaborate effectively across teams, and support the onboarding and development of new staff will be essential to enhancing the prospective student journey at Monash.
About Monash University
At Monash, work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.
We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. It is recommended that you address the Key Selection Criteria as part of your application.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at [email protected] in an email titled 'Reasonable Adjustments Request' for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all pre-employment and background checks required for the role, as determined by the University.
Enquiries: Jennifer Mao, Team Leader, Student Recruitment Support, +61 3 9903 4255
Position Description: Senior Student Recruitment Support Officer
Applications Close: Monday 13th July 2026, 11:55 PM AEST
Supporting a diverse workforce
