Lead With Compassion. Shape the Future of Care
Team Leader – Support at Home
Wangaratta, VIC | Temporary Full Time until July 2027 | $97,906 per annum + super
If you’re the kind of leader who believes people deserve to live well at home — and that great teams make that possible — this is your moment.
The Rural City of Wangaratta is looking for a passionate Team Leader to guide our Support at Home service and make a real impact in the community. This role is all about people: leading a skilled team, shaping high-quality services and keeping operations running smoothly in a rapidly evolving aged care environment.
As a key leader, you will oversee the day-to-day operations and strategic direction of our Packaged Care team, including case managers, support staff and administration. You’ll ensure services are delivered with empathy, efficiency and in line with the latest aged care standards and reforms. This is your opportunity to shape a service that supports independence, wellbeing and dignity at home, while helping your team thrive in a values-based, supportive environment.
You’ll also enjoy the lifestyle benefits of working in a vibrant regional community, where your leadership has visible, lasting impact.
Why This Role Matters
You’ll be at the heart of a service that helps older people stay safe, connected and independent in the place they love most — their home. Your leadership will empower your team, strengthen community relationships and ensure our services reflect dignity, choice and genuine person-centred care.
What You’ll Lead & Deliver
- Inspire, coach and support a multidisciplinary team through recruitment, onboarding, performance development and day-to-day leadership
- Coordinate the delivery of tailored, client-directed services that reflect individual needs, goals and personal choices
- Provide expert advice on aged care reforms, sector trends, service gaps and compliance requirements
- Monitor client budgets, service outcomes and quality indicators to ensure sustainable, high-quality care
- Contribute to annual budgets, business planning and reporting aligned with funding and legislative frameworks
- Maintain oversight of client data, compliance reporting, risk management, SIRS and mandatory reporting
- Drive continuous improvement, champion innovation and support new ways of working
- Build strong relationships across community networks, providers and partner agencies
What You’ll Bring
- Tertiary qualifications in aged care, health, community services or a related human services field
- Demonstrated experience leading aged or disability services, including staff supervision and service planning
- Strong knowledge of the Aged Care Act 2024, aged care reforms, care standards and wellness/reablement approaches
- Confident, people-focused leadership with the ability to motivate, coach and unify a diverse team
- Experience managing client budgets, service data and using insights to drive improvement
- Excellent communication, negotiation and stakeholder engagement skills
- Solid administrative and digital capability, including Microsoft Office and client management systems
- A valid driver’s licence and clear police check, with no listing on the Aged Care Banning Orders Register
If you’re ready to bring compassion, clarity and a sense of fun to a team that genuinely cares, we’d love to hear from you. Join us and help shape a service that supports dignity, independence and wellbeing across our community.
Why Work for Rural City of Wangaratta:
- Be part of an inclusive, supportive and nurturing team
- Access ongoing training and professional development to support your career goals
- Enjoy flexible employment options that support work life balance
- Benefit from corporate perks including flu vaccinations and reduced gym memberships
- Access the Employee Assistance Program for ongoing wellbeing support
For more information and to view the position description, please visit our website at www.wangaratta.vic.gov.au. For further enquiries about this position should be directed to Hannah Clancy, Manager - Community Services on [email protected].
Applications close at 3pm on Monday, 15 June 2026, although the right candidate may be appointed earlier.
Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.
To Apply
Please submit your resume, cover letter, and a separate document addressing each of the selection criteria questions, which are listed on the final page of the position description.
