Bring Your Administrative Talent to Life at WSAC!
Programs Administration Officer
Wangaratta, VIC | Permanent Part Time (26.6 hours per week) | $32.67 per hour + super
Are you an organised, detail driven professional who loves seeing community programs thrive? The Wangaratta Sports and Aquatic Centre is looking for a proactive Programs Administration Officer to support the delivery of high quality aquatic and recreation programs across our growing precinct.
This newly created role is an opportunity to contribute to one of Victoria’s premier regional sports and events hubs. Working closely with the Community Programs Team Leader and the wider Leadership Team, you will help shape program growth, enhance customer experiences and support the strategic direction of WSAC.
You'll be the go-to person for program administration — managing databases, processing Learn to Swim enrolments, tracking attendance and debtor data, preparing reports and KPIs and supporting marketing initiatives that drive participation in both wet and dry programs. Your ability to stay organised, communicate clearly and deliver exceptional customer service will help our programs run smoothly and continue to grow.
What you will be doing
- Supporting the development of new and innovative community program opportunities
- Managing enquiries and providing timely, accurate customer service
- Completing administrative tasks for the Programs Team efficiently and to deadline
- Processing Learn to Swim enrolments, cancellations and class changes
- Liaising with instructors to support student progressions
- Preparing reports, analysing data and monitoring KPIs
- Assisting with marketing initiatives to grow program participation
- Contributing to the strategic and operational performance of WSAC as part of the Leadership Team
What you bring
- Strong administration experience and excellent attention to detail
- Confidence using booking and client management systems
- High level Excel and data management skills
- Clear, professional communication skills
- Strong organisational skills and the ability to manage competing priorities
- A collaborative mindset and a commitment to continuous improvement
- The ability to respond to customer feedback and resolve issues calmly and professionally
Why Join Us?
- Growth Opportunity: Shape and expand your role within a new and evolving team.
- Community Impact: Play a key role in transforming the Wangaratta Sports & Aquatic Centre into a top destination for fitness and leisure.
- Dynamic Environment: Work alongside a supportive leadership team in a challenging and rewarding role.
Visit www.wangaratta.vic.gov.au/Your-Council/Careers to view the full position description. For further enquiries about this position should be directed to Kirsty Branagan, Aquatic & Health Program Coordinator - [email protected].
Applications close at 3pm on Monday, 8 June 2026.
Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.
When submitting your application, you will need to include:
- Your current contact details;
- A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
- A current resume with a minimum of two current referees;
- A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
