The role is a full time position working Monday to Friday, with shifts between 7:30am – 8pm. The initial hours during training will be 8:30am – 5pm.
Role Overview:
As a Medical Receptionist, you will be the first point of contact for our patients.
Your responsibilities will include:
- Greeting patients warmly and assisting with check-in procedures.
- Answering emails and phone calls promptly and handling inquiries professionally.
- Billing procedures – private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
Once fully trained, you will have the opportunity to also be trained as a Contact Centre Agent, your responsibilities will include:
- Answering inbound phone calls for appointment bookings.
- Advising patients of preparation prior to relevant scans.
- Effectively managing the appointment calendar.
What we’re looking for:
✅ Clear verbal and written communication skills.
✅ Strong organisational abilities to manage appointments and patient flow.
✅ Confidence working across multiple screens and systems.
✅ Excellent attention to detail.
✅ Experience in customer service or medical reception.
What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
Discounted and bulk billed scans and services for you and your family
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Learning and development
- Comprehensive training to help you put your best foot forward in the role
Career opportunities across our diverse Network
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Workplace Experience
- Collaborative and inclusive team
Lots of uniform options to suit your preferences at no cost to you with annual top ups
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Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia’s largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
How to Apply: Ready to contribute to exceptional patient care?
