Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
The Field Supervisor is responsible for overseeing and supporting a team of Service Technicians to ensure safe, efficient, and high-quality service delivery at customer sites. The Field Supervisor will provide hands-on technical guidance, coordinate daily operations, and act as a key liaison between the team, planning staff, management and key customer contacts to ensure work is completed according to customer requirements and company standards. The Field Supervisor will also be responsible for monitoring performance and providing feedback, conducting spot audits as required, troubleshooting complex issues, and fostering the development and skills of the technical team.
Konecranes and Demag are currently seeking an experienced Field Supervisor, based in Wagerup, WA.
Reporting directly to the Service Manager, you will work closely with our technicians to provide outstanding support and service to our customers.
You'll enjoy the variety and sense of autonomy this role offers, as you:
Supervise field operatives including customer consultation, spot audits, quality control and safety.
Be able to carry out basic Inspection services to various makes and models of standard cranes.
Work on minor repair, field modernisations and smaller installation jobs on standard equipment.
Be able to identify and source basic parts for sales to quotes repairs.
Be able to offer basic repair and field modernisation solutions to customers.
Be able to attend emergency breakdowns, identify and repair faults on standard cranes.
Ensure all parts and materials are available and correct before repair works are undertaken.
Assist the Service Manager in determining labour estimates, special tools, requirements or hazards on larger jobs.
Work with our Project Management team from time to time.
Guide Account Managers with estimated hours of labour and costs for repairs.
Perform Safety Review and Visit Reviews and ensure that next steps are documented.
What we expect from you:
Trade qualified with an electrical license
Previous experience in similar industry
Excellent communication skills
Safety conscious
A team player
Good time management and organisational skills
Must be willing to travel interstate
You will have all the tools at your disposal to perform the retrofits and preventative maintenance necessary to keep our cranes safe and customers happy.
Qualifications
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Electrical Licence or Mechanical Trade Certificate required
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Current and valid Driver Licence
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Working at Heights competency
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Broad knowledge of relevant Australian Standards
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Ability to work with computer programs: Outlook, Excel and word
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In-depth knowledge of Konecranes and Demag Service Products
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In-depth knowledge of Konecranes and Demag Field modernisation solutions
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Possesses excellent customer relations skills and strong dispute handling skills
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Supervise small teams of people on larger projects
Additional Information
What's on offer:
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A competitive base salary, based on experience
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A fully maintained company vehicle
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A 17.5% Annual Leave loading
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A comprehensive training and development programs
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The chance to be part of a Global Organisation with international opportunities
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A company who supports internal career growth
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Monthly team lunches
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The opportunity to participate in the Employee Share Scheme
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To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program.
Our key objective is to improve the safety, productivity, and sustainability of our customers’ operations today and in the future. Get started with a reputable global organisation and apply today!
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
