In-Demand switchboard operator Jobs in victoria

Guest Services - Switchboard Operator | Full Time
AccorHotel —Chadstone VIC
- Weekend availability
- Communication skills
- Employee assistance program
Quick Apply
10d
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Guest Services - Switchboard Operator | Full Time

AccorHotel -
Chadstone VIC

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Employee assistance program
Insurance services

Qualifications

Communication skills

Full Job Description

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

Hotel Chadstone Melbourne MGallery is part of worldwide hotel group, Accor. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

What you’ll be doing:

Answer all incoming calls via the switchboard in a professional and polite manner
Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
Create genuine connections with guests by listening, demonstrating care and empathy.
Handle guest complaints in a positive manner escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience

What we can offer you:

A fun work environment where your job is simply to make people happy!
A genuine sense of community… our team is one big family
Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit this great city
Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications

What we're looking for:

An energetic, team-focused and can-do attitude
Enthusiasm to connect with guests and to hear their story
Exceptional communication skills both written and verbal
High level of computer literacy
Excellent attention to detail
The ability to work across a 7 day roster - evenings, mornings and weekends

Additional Information

What’s in it for you

Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, Employee Assistance Program, discounted health insurance
Live in Melbourne's South-East? Work close to home and avoid the CBD
Endless learning & career development opportunities with Australia's largest hospitality group – Accor
Industry-leading training and development opportunities with Accor Academy
Be part of a dynamic hotel environment with a supportive and fun team

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.

Quick Apply

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switchboard operator jobs in victoria

Guest Services - Switchboard Operator | Full Time

Business Development Manager - Data Centre Vertical

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