In-Demand Senior recruiter Jobs in Victoria

Senior Customer Success Program Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Working Capital, Senior Manager
Alvarez & Marsal —Melbourne VIC
- Microsoft Excel
- Management
- Finance
- On-the-job training
Senior Talent Acquisition Partner
Talent —Melbourne VIC
- Contract
- CRM software
- Customer service
- Education
Senior EHS Contracts & Enablement Specialist, Commercial Energy (APAC)
Tesla —Cremorne VIC
- Full-time
- Bachelor's degree
- No degree
- Communication skills
Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Enterprise Architect | Mon to Fri | Full-Time | Melbourne, VIC
Sodexo —Victoria
- Full-time
- Hybrid work
- Azure
- PMP
- Engineering
Quick Apply
Senior Recruiter – Pharmaceutical & Biotechnology
Cielo —Melbourne VIC
- Full-time
- Remote
- Bachelor's degree
- No degree
- Human resources
Quick Apply
Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)
Remote —Melbourne VIC
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
5d
Senior Associate – Performance Improvement
Alvarez & Marsal —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- English
Senior Manager, Internal Audit (Compliance)
Airwallex —Melbourne VIC
- Full-time
- Salesforce
- Data analysis skills
- English
Strategy & Operations Manager - Consumer Pricing
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
4d
Senior Change Transformation Manager
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Work from home
1d
Senior Project Manager
Mott MacDonald —Docklands VIC
- Part-time
- Management
- Administrative experience
- Agile
Recruiter / Senior Recruiter
Blinq —Melbourne VIC
- Hybrid work
- Recruiting
- AI
- Communication skills
- Annual leave
6d
Talent Acquisition & People Partner (Part Time / Fractional)
SH JEWELLERY —Springvale VIC
- Part-time
- Bachelor's degree
- Recruiting
- Leadership
- Employee discount
Quick Apply
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Associate / Manager – Strategy & Performance Improvement
Scyne Advisory —Melbourne VIC
- Full-time
- Remote
- Business development
- Business
- Communication skills
- Annual leave
- Parental leave
Quick Apply
HR Specialist, Contracts Management - APAC
Remote —Melbourne VIC
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Mobility Specialist - APAC
Remote —Melbourne VIC
- $29,450 - $74,500 a year
- Remote
- AI
- Communication skills
- Relocation assistance
- Annual leave
Senior/Principal Project Manager
Mott MacDonald —Docklands VIC
- Part-time
- Agile
- Leadership
- Communication skills

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Senior Customer Success Program Manager

Uber -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Data analysis skills
SQL
Bachelor's degree

Full Job Description

About the role and team

Working as a Senior Customer Success Program Manager at Uber means owning the long tail of retail accounts through a highly structured, scalable operating model. This is not a traditional 1:1 account management role. Instead, you will be responsible for keeping a broad portfolio operationally healthy, identifying and resolving recurring issues, and actively creating growth opportunities without relying on dedicated account manager support.

This role sits at the intersection of customer success, program management, and commercial operations. It is a builder role as much as it is an execution role. You will not only run the portfolio, but also help shape how the function works: defining the operating cadence, identifying what needs to be standardised, and building the mechanisms that will allow the team to scale over time. Success in this role requires analytical rigor, strong execution, and the ability to coordinate across multiple teams without owning all the answers yourself.

The pace is fast and the environment is often ambiguous. This role is for someone who takes extreme ownership, can structure messy problems into clear workstreams, and is energised by building something new rather than operating within a fixed playbook.

What you'll do

Own a portfolio of long-tail retail accounts, ensuring they remain healthy, supported, and set up for growth through a scalable operating model.
Build and run the operating cadence for your portfolio, including account monitoring, issue management, risk identification, prioritisation, and follow-through.
Drive proactive growth motions across your portfolio, including demand generation, expansion opportunities, and structured outreach to unlock additional value for merchants.
Translate recurring operational issues into scalable processes, playbooks, and reporting so the function becomes more efficient over time.
Partner closely with Operations, Product, Support, Marketing, Ads, and other cross-functional teams to unblock issues and improve the merchant experience.
Use data and structured judgment to spot patterns, identify where intervention is needed, and make decisions about what should be handled through process, automation, or escalation.
Surface recurring merchant pain points and commercial gaps, and help shape the upstream fixes, tooling, and product improvements needed to support a scaled model.

Basic qualifications

6+ years of experience in customer success, account management, program management, operations, consulting, or a similarly cross-functional role.
Strong ability to structure ambiguous problems, drive execution, and manage multiple workstreams at once.
Proficiency in data analysis and using Excel to drive business judgment and decision-making.
Experience coordinating across stakeholders at different levels and functions.
Bachelor's degree or equivalent practical experience.
Experience creating detailed execution plans for large-scale projects.

Preferred qualifications

Proficiency in SQL to independently extract insights from large-scale datasets.
Demonstrated systems thinking with the ability to turn unstructured, ambiguous problems into focused execution plans.
Experience in the technology or food delivery industry managing high-pressure projects.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

senior recruiter jobs in victoria

Senior Customer Success Program Manager

Working Capital, Senior Manager

Senior Talent Acquisition Partner

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Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

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Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC (HRBP)

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Strategy & Operations Manager - Consumer Pricing

Senior Change Transformation Manager

Senior Project Manager

Recruiter / Senior Recruiter

Talent Acquisition & People Partner (Part Time / Fractional)

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Associate / Manager – Strategy & Performance Improvement

HR Specialist, Contracts Management - APAC

Mobility Specialist - APAC

Senior/Principal Project Manager

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