In-Demand Operations manager call center Jobs in Victoria

Case Manager
Yarra Valley Water —Melbourne VIC
- $91,214.68 - $97,729.94 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Negotiation
- Annual leave
- Work from home
10d
Technical Implementation & Support Engineer (APAC)
Nicolab —Melbourne VIC
- $120,000 - $150,000 a year
- Part-time
- Remote
- AWS
- Education
- Bachelor's degree
- Annual leave
- Referral program
Quick Apply
Data Center Area Manager, DCEO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- Senior Secondary Certificate of Education
- AWS
Account Coordinator
Cencora —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Advanced Associate, Test Center Support
Pearson —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Education
Operational Infrastructure Solution Specialist (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Scripting
- Communication skills
Quick Apply
Senior Construction Operations Manager
Otis —South Melbourne VIC
- Full-time
Data Center Facility Manager, DCEO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Management
- AWS
- Bachelor's degree
Data Center Engineering Operation Trainee, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- No experience needed
- AWS
Chief Engineer , Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- AWS
Service Repairs Manager
Otis —South Melbourne VIC
- Full-time
- IT
- Construction experience
- Leadership
Chief Engineer, AWS Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- 12 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Product Manager, Institutional
Northern Trust Corp. —Melbourne VIC
- Full-time
- Management
- Product management
WHS Specialist, Workplace Health & Safety
Amazon Commercial Services Pty Ltd —Ravenhall VIC
- Full-time
- Bachelor's degree
- Case management
- Communication skills
Manager, Supply Chain (Life Science / Healthcare)
Cencora —Melbourne VIC
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Presentation skills
Operator I - Warehouse
Cencora —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Controls Technician, APAC Controls Deployment & Service
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree
Controls Engineer, APAC Controls Deployment & Service
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- AWS
Sr. Systems Development Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
3d

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Case Manager

Yarra Valley Water -
Melbourne VIC

Apply Now

Job Details

Full-time
$91,214.68 - $97,729.94 a year
10 days ago

Benefits

Annual leave
Work from home
Parental leave
On-site parking

Qualifications

Customer service
Communication skills
Negotiation

Full Job Description

Position Overview

6-Month Secondment, Full-time opportunity
True hybrid working – work from home and our Mitcham office
$91,214.68 - $97,729.94 pro-rata per annum plus 12% superannuation

About Us

We’re on a mission to create a brighter future, where you can be a change maker at the actual source. We’re one of Australia’s largest water utilities with over 30% of Victoria’s population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you’ll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role

We are looking for a dedicated Case Manager to investigate and resolve customer enquiries and complaints regarding water and sewer infrastructure

Your Key Responsibilities

Manage customer complaints regarding water/sewer supply interruptions, blockages, spills, and water quality issues.
Handle disputes regarding YVW infrastructure in addition to private infrastructure repair, ongoing leakage issues with confused sources, and matters referred by the Energy and Water Ombudsman (Victoria).
Build strong relationships with key stakeholders including the Customer Contact Center, Development Services, Operations, Planning, and external contractors to resolve issues.
Work with internal teams and contractors to identify the root cause of complaints and address systemic issues.
Provide plain English reports on works undertaken or faults experienced, ensuring clarity for all parties involved.
Assist the Manager with inducting new team members and supporting Contact Center Faults Call Takers as required.

What we’re Looking for

3+ years of experience in a customer service environment.
2+ years of experience in best practice dispute resolution within a service environment.
Well-developed critical thinking skills with the ability to draw on multiple pieces of information to make logical, fair outcomes.
Exceptional written and verbal communication skills, specifically the ability to convey complex information in plain English.
Strong negotiation skills to identify core issues and help parties develop resolution options.
Experience in word processing, spreadsheets, and database evaluation.
You are comfortable working with ambiguity and can quickly build rapport and empathy with customers, contractors, and team members.

Why Yarra Valley Water?
We celebrate and encourage new thinking at every level. Creating opportunities for you to grow – both professionally, and personally. When you flourish, we all do.

$91,214.68 - $97,729.94 pro-rata per annum plus 12% superannuation
Flexible working arrangements where our people are empowered to design their days with their team. Read our hybrid playbook HERE.
Free and secure on-site parking with on-site café at our Mitcham office.
16 weeks paid parental leave.
15 days paid personal leave, which can be used for caring, illness, wellbeing and mental health needs.
5 days paid reproductive leave which can be used for experiencing symptoms or undergoing procedures associated with issues such as menopause, menstruation, endometriosis, PCOS, prostate health, or IVF.
Request to swap certain public holidays for another day of paid leave.

To read more about our benefits and culture, read our employee handbook HERE.

Did you Know?

Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to Apply

Applications should include a supporting Cover Letter and Resume.

Closing date: Monday 20th July 2026

This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.

If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 9872 2599 or email [email protected].

If you need any help with the application process or would like to discuss the recruitment process, please contact us via email [email protected].

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.

Yarra Valley Water is recognised by Australian Disability Network as a Disability Confident Recruiter employer.

Apply Now

Refine Your Search

operations manager call center jobs in victoria

Case Manager

Technical Implementation & Support Engineer (APAC)

Data Center Area Manager, DCEO

Account Coordinator

Advanced Associate, Test Center Support

Operational Infrastructure Solution Specialist (Australia)

Senior Construction Operations Manager

Data Center Facility Manager, DCEO

Data Center Engineering Operation Trainee, Data Center Engineering Operations

Chief Engineer , Data Center Engineering Operations

Service Repairs Manager

Chief Engineer, AWS Data Center Engineering Operations

Product Manager, Institutional

WHS Specialist, Workplace Health & Safety

Manager, Supply Chain (Life Science / Healthcare)

Operator I - Warehouse

Controls Technician, APAC Controls Deployment & Service

Controls Engineer, APAC Controls Deployment & Service

Sr. Systems Development Engineer, Region Services

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