About Us
Our company is a growing hospitality sector, specialising in the ownership and management of accommodation property. We are committed to delivering exceptional guest experiences through outstanding customer service, high housekeeping standards, and efficient hotel operations.
As our accommodation portfolio continues to grow, we are seeking an experienced Hotel Service Manager to join our team. This is an excellent opportunity for an enthusiastic hospitality professional looking for long-term career growth within an expanding company.
Employer sponsorship may be available for suitably qualified candidates.
About the Role
As a Hotel Service Manager, you will oversee the day-to-day service operations of our accommodation properties while ensuring exceptional guest satisfaction, operational efficiency, and high service standards.
This is a hands-on leadership role requiring strong operational knowledge, excellent communication skills, and the ability to lead and develop hospitality teams.
Key Responsibilities
- Oversee daily hotel service operations, including front office, housekeeping and guest services.
- Supervise and support hotel staff to maintain high service standards.
- Prepare staff rosters and allocate daily duties.
- Conduct room inspections and ensure quality assurance standards are maintained.
- Deliver exceptional guest service and resolve customer concerns professionally.
- Ensure compliance with Work Health & Safety (WHS) policies and hospitality regulations.
- Maintain cleanliness, presentation and operational standards throughout the property.
- Coordinate with maintenance teams and suppliers to ensure smooth operations.
- Monitor inventory, linen and housekeeping supplies.
- Assist with recruitment, onboarding and staff development.
- Support management in improving operational efficiency and guest satisfaction.
About You
To be successful in this role, you will have:
- Previous experience in hotel, motel or accommodation management or hotel service supervision.
- Strong leadership and people management skills.
- Excellent customer service and communication abilities.
- Experience supervising housekeeping and front office operations.
- Knowledge of hospitality cleaning procedures and quality standards.
- Understanding of Work Health & Safety (WHS) requirements.
- Excellent organisational and problem-solving skills.
- Ability to work flexible hours, including weekends and public holidays when required.
- Diploma or higher qualification in Hospitality Management is highly regarded.
- Full Australian working rights or eligibility for employer sponsorship.
What We Offer
- Competitive salary package.
- Long-term employment opportunity.
- Career progression within a growing hospitality company.
- Supportive and professional work environment.
- Employer sponsorship may be available for the right candidate.
Apply Now
If you are passionate about hospitality and have the skills and experience to succeed in this role, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your relevant experience.
Application Questions
- Which of the following best describes your right to work in Australia?
- How many years of experience do you have in the hospitality industry?
- How many years of supervisory or management experience do you have?
- Do you have experience managing housekeeping and guest service operations?
- Do you hold a Diploma or higher qualification in Hospitality Management?
- Are you willing to relocate within Australia if required?
Pay: $80,000.00 – $90,000.00 per year
Benefits:
- Salary packaging
- Visa sponsorship
Work Location: In person
