In-Demand merchant Jobs in victoria

Merchant Servicing Manager
Latitude Financial Services —Melbourne VIC
- Full-time
- Analysis skills
- Financial services
Merchant Servicing Specialist
Latitude Financial Services —Melbourne VIC
- Full-time
- Customer service
- Communication skills
Senior Merchant Strategy & Operations Manager
Uber —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Presentation skills
Merchandiser - Asahi Lifestyle Beverages - Melbourne Outer East
STRIKEFORCE AMC —Melbourne VIC
- Organisational skills
- Time management
6d
Wine Merchant - Dan Murphy's Melbourne Area
Dan Murphy's —South Melbourne VIC
- From $74,400 a year
- Full-time
- No degree
- Employee assistance program
Quick Apply
Bookkeeper
V4 Services Pty Ltd —Glen Waverley VIC
- $58,000 - $72,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
Quick Apply
10d
Merchandiser - Asahi Lifestyle Beverages - Shepparton Area
STRIKEFORCE AMC —Shepparton VIC
- Organisational skills
- Time management
2d
Senior Performance Marketing Specialist
Pitch Agency —South Yarra VIC
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Office experience
Quick Apply
Supervisor
Little Sparrow —Malvern East VIC
- $23.23 - $28.00 an hour
- Part-time
- Hospitality
- Supervising experience
- POS
Quick Apply
Analyst, Identity Fraud Services
NAB —Melbourne City Centre VIC
- Full-time
- Analysis skills
5d
Associate - Merchant Risk Monitoring
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- Analysis skills
Learning & Development Business Partner
Alinta Energy —Melbourne VIC
- Full-time
- Employee assistance program
8d
Business Development Specialist【 Melbourne】
Fantuan —Melbourne VIC
- Sales
- Marketing
Head of Sales
Zeller —Melbourne VIC
- Full-time
- Sales
- Office
- Analysis skills
- Parental leave
Barista
Round Bird Food & Wine Merchants —Lilydale VIC
- $24.95 - $41.13 an hour
- Weekend availability
- Customer service
- In-person
- Cash handling
Quick Apply
Account Manager
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Food service
- Communication skills
- Parental leave
Customer Success Specialist, Doshii
Commonwealth Bank —Melbourne VIC
- Weekend availability
- Hybrid work
- POS
- Communication skills
9d
POS Implementation Specialist
Nomni —Melbourne VIC
- Full-time
- CRM software
- Hospitality
- Microsoft Excel
Quick Apply
Managing Consultant, Services Business Development
Mastercard —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Consultant, Client Success
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Bachelor's degree

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merchant jobs near victoria

Merchant Servicing Manager

Latitude Financial Services -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Analysis skills
Financial services

Full Job Description

About the role

This role is responsible for establishing and leading the Merchant Support function across Australia and New Zealand, overseeing a team of 10 Specialists across onshore and offshore locations. You will lead a 7‑day blended support model, delivering high‑quality, compliant and efficient merchant servicing for retail partners and Latitude Account Managers. The role drives performance, risk oversight, development and continuous improvement.

Responsibilities:

Build and deliver plans to achieve AU/NZ process and service parity, including cross‑skilling for Merchant Servicing.
Lead onshore/offshore Merchant Support Consultants to deliver consistent support across a 7‑day model.
Drive performance across phone, chat and email channels to meet SLAs, productivity and quality targets.
Act as escalation point for complex merchant, Account Manager, B2B Field Team and Program Leader enquiries.
Oversee resolution of operational/technical issues including portal access, sales processing, reversals, promotions, settlements and credit balance enquiries.
Present performance insights and action plans to stakeholders including Partnerships.
Drive continuous improvement to strengthen merchant experience and operational efficiency partnering with internal stakeholders including Process & Capability, Quality, Partnerships and Program Teams.
Oversee workforce planning, roster management and capacity alignment to meet demand.
Embed coaching, QA and feedback rhythms to uplift capability and performance.
Ensure adherence to regulatory, compliance, audit and risk requirements, including controls oversight.
Maintain accurate record‑keeping and system updates across SMP, Vision, Activate and related systems.
Build a positive, high‑performing team culture aligned to company values.

What you’ll bring:

Proven experience leading operational or contact‑centre teams within financial services or merchant support environments.
Strong understanding of retail finance, merchant operations and/or originations processes.
Experience leading teams across multiple locations, including offshore support models.
Demonstrated experience managing SLAs, AHT, quality, adherence and productivity metrics.
Strong risk and compliance mindset with experience operating in regulated environments.
Confident stakeholder management and escalation handling across teams.
Strong analytical and problem‑solving capability.
Experience driving continuous improvement within operational environments.
Ability to work collaboratively across functions to deliver business outcomes.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Only open to Australian or New Zealand Permanent Residents or Citizens.

Apply Now

Refine Your Search

merchant jobs in victoria

Merchant Servicing Manager

Merchant Servicing Specialist

Senior Merchant Strategy & Operations Manager

Merchandiser - Asahi Lifestyle Beverages - Melbourne Outer East

Wine Merchant - Dan Murphy's Melbourne Area

Bookkeeper

Merchandiser - Asahi Lifestyle Beverages - Shepparton Area

Senior Performance Marketing Specialist

Supervisor

Analyst, Identity Fraud Services

Associate - Merchant Risk Monitoring

Learning & Development Business Partner

Business Development Specialist【 Melbourne】

Head of Sales

Barista

Account Manager

Customer Success Specialist, Doshii

POS Implementation Specialist

Managing Consultant, Services Business Development

Senior Consultant, Client Success

I want to receive the latest job alert for merchant in victoria

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