In-Demand helpdesk administrator Jobs in victoria

Senior Help Desk Administrator
Anaconda —Victoria
- Full-time
- Hospitality
- Customer service
- POS
- Profit sharing
- Employee discount
2d
Senior Help Desk Administrator
Harris Scarfe —Victoria
- Full-time
- Hospitality
- Customer service
- POS
- Profit sharing
- Employee discount
2d
Senior Help Desk Administrator
Spotlight —Victoria
- Full-time
- Hospitality
- Customer service
- POS
- Profit sharing
- Employee discount
2d
IT Support Technician & System Administrator - Permanent Full Time
RSPCA Victoria —Victoria
- Weekend availability
- Azure
- Microsoft Office
- Bachelor's degree
- Annual leave
- Parental leave
10d
Desktop Support Administrator
Bellroy —Collingwood VIC
- Full-time
System Administrator
ARB Corporation —Kilsyth VIC
- Full-time
- Azure
- Administrative experience
- Employee discount
6d
Analyst II, Systems Operations
Intercontinental Exchange Holdings, Inc. —Southbank VIC
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
IT Support Lead
Easygo —Melbourne VIC
- Administrative experience
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Product Support Analyst
D2L —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- CAD
- Tuition reimbursement
- Referral program
Quick Apply

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Senior Help Desk Administrator
Anaconda —Victoria
Frontline Support: Deliver high-quality technical troubleshooting and resolution for retail stores and corporate Support Office users.
2d
Senior Help Desk Administrator
Harris Scarfe —Victoria
Frontline Support: Deliver high-quality technical troubleshooting and resolution for retail stores and corporate Support Office users.
2d

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helpdesk administrator jobs near victoria

Senior Help Desk Administrator

Anaconda -
Victoria

Apply Now

Job Details

Full-time
2 days ago

Benefits

Profit sharing
Employee discount

Qualifications

Hospitality
Customer service
IT support
POS
Leadership
Help desk

Full Job Description

Job no: 519275
Work type: Full time
Location: VIC - Metro
Categories: Information Technology

Iconic Australian owned and operated global retail business

Hybrid role! Career Progression, Team Member discounts & Profit Share

A vibrant, team culture where we embrace pace, encourage new ideas & leadership

About the Role

Are you an experienced IT support professional ready to take the next step into leadership? We are looking for a dynamic Senior Helpdesk Administrator to act as the 2IC (Second-in-Command) for our busy Helpdesk team.

In this dual-impact role, you will provide premium frontline IT support to our retail stores and Support Office users while working side-by-side with the Helpdesk Team Leader. You’ll play a pivotal role in coordinating daily operations, mentoring junior team members, driving service level agreements (SLAs), and ensuring exceptional customer satisfaction across the business.

Key Responsibilities

Frontline Support: Deliver high-quality technical troubleshooting and resolution for retail stores and corporate Support Office users.

Leadership & 2IC Support: Assist the Helpdesk Team Leader in managing daily operations, monitoring team performance, and stepping in to lead when required.

Mentorship: Guide, coach, and support junior Helpdesk Team Members to elevate their technical and customer service skills.

Service Delivery: Monitor and drive performance to meet and exceed SLAs, technical targets, and customer satisfaction goals.

Project Delivery: Assist with broader IT infrastructure, system rollouts, and retail technology projects.

What We Are Looking For

The Experience: Solid background in a fast-paced Helpdesk or Desktop Support environment (retail, hospitality, or multi-site experience is highly regarded).

The Leadership: Proven ability or strong desire to mentor staff, coordinate workflows, and act as a natural second-in-charge.

Technical Savvy: Strong troubleshooting skills across Windows/Mac OS, Active Directory, O365, MDM, POS systems, and network peripherals.

The Mindset: A true people-person who can translate complex technical jargon into friendly, solutions-focused support.

The Drive: Ability to remain calm under pressure and handle conflicting priorities in a fast-moving environment.

What’s in it for You?

Career Progression: A clear pathway into IT leadership with formal 2IC responsibilities.

Dynamic Environment: Work across a diverse retail network and corporate headquarters.

Great Culture: Join a supportive, collaborative IT team that values professional growth and a healthy work-life balance.

Perks: Work Flexibility along with a Competitive salary, generous staff discounts, and ongoing training.

Ready to step up? with your resume and a brief cover letter outlining your leadership style!

Ready to step up? with your resume and a brief cover letter outlining your leadership style!

Advertised: 05 Jun 2026 AUS Eastern Standard Time
Applications close:

Apply Now

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helpdesk administrator jobs in victoria

Senior Help Desk Administrator

Senior Help Desk Administrator

Senior Help Desk Administrator

IT Support Technician & System Administrator - Permanent Full Time

Desktop Support Administrator

System Administrator

Analyst II, Systems Operations

IT Support Lead

Product Support Analyst

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