In-Demand Head of community engagement Jobs in Victoria

Head of Experiences
Law Institute Victoria —Melbourne VIC
- Full-time
- Hybrid work
- Parental leave
- Employee assistance program
Quick Apply
Head of Community & Customer Relations
Service Stream —Epping VIC
- Full-time
14d
Head of Student Wellbeing 3
Hume Anglican Grammar —Kalkallo VIC
- Full-time
- Analysis skills
- Education
- Bachelor's degree
1d
Head of Corporate Affairs, Reputation & Engagement
Strait Link Shipping Pty Ltd —Port Melbourne VIC
- Full-time
- AI
- Communication skills
- Analytics
1d
Assistant Principal, Head of Campus Morwell
Berry Street —Morwell VIC
- Full-time
- Education
- Bachelor's degree
- Leadership
- Parental leave
- Employee assistance program
Head of Precinct, Experience & Hospitality Products @ Victoria Racing Club
Peeps Consulting —Victoria
- Full-time
- Hospitality
- Product management
- Leadership
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- No degree
11h
Learning & Engagement Lead
Melbourne Symphony Orchestra —Melbourne VIC
- Full-time
- Administrative experience
- Communication skills
Head of Business Development (Humanitarian & Development)
World Vision Australia —Victoria
- Urgently hiring
- Business development
- Leadership
Head of Public Sector Valuations
JLL —Melbourne VIC
- Analysis skills
- Communication skills
6d
Senior Manager, First Nations Strategy and Engagement
Sunraysia Institute of TAFE —Mildura VIC
- Full-time
- Café
- Work from home
- Parental leave
Head Start Coordinator
Government schools —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- Communication skills
12d
Senior People Partner- Support Centre- Country Road Group
Country Road Group —Melbourne City Centre VIC
6d
Head of Department - Occupational Therapy | Expression of Interest
The Australian Institute of Professional Counsellors —Melbourne VIC
- Full-time
- Doctoral degree
- Research
- Master's degree
12d
Dean, Faculty of Business and Economics and Head, Monash Business School
Monash University —Clayton VIC
- Research
- AI
Student Engagement Lead
TAFE Gippsland —Traralgon VIC
- $85,925 - $92,236 a year
- Full-time
- Communication skills
- On-the-job training
- Parental leave
5d
Head of Education Industry, ANZ Public Sector Industry Business Development Team
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Writing skills
- Research
- Business development
Indigenous Engagement Manager
Stockland —Greater Melbourne VIC
- Public speaking
- In-person
- Communication skills
1d
Head of Department - Occupational Therapy | Expression of Interest
Australian Institute of Professional Counsellors —Melbourne VIC
- Full-time
- Doctoral degree
- Research
- Master's degree
Quick Apply
12d
Director of Sport
Melbourne Grammar School —South Yarra VIC
- Full-time
- Leadership

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Head of Experiences

Law Institute Victoria
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program

Full Job Description

Permanent full-time position
Flexible, hybrid working arrangements
Paid parental leave, paid study leave and subsidies for professional memberships
Complimentary access to an employee assistance program (EAP) and wellbeing events throughout the year

About Us:

The LIV is the state's peak body for lawyers, representing more than 21,000 members. The LIV's purpose is to promote the highest standards of ethical and legal practice, education and service excellence in the practice and administration of law to ensure the community benefits from strong legal representation, effective advocacy and a fair and equitable legal and justice system.

The LIV is a non-profit organisation dedicated to our members and the development, maintenance, and the sustenance of the law for the benefit of the community.

Position Overview:

The Head of Experiences leads the design, delivery, and continuous improvement of the LIVs end‑to‑end experience for members and customers. This role ensures that members and customers across all career stages, practice contexts, and regions receive consistent, high‑value support that strengthens their connection to the association and the profession.

The position oversees member services, community referrals, engagement programs, event delivery, library, book shop and facilities, working closely with teams across growth, content, channels and learning as well as the Policy, Advocacy and Standards portfolio. The Head of Experiences ensures the LIVs remains a trusted, essential partner to the legal profession known for high quality service and support.
The role is accountable for ensuring that all member interactions, digital and human, are intuitive, efficient, and supportive, minimising friction and maximising value at every stage of the member journey.

Key Responsibilities Include:

Develop and implement a profession‑aligned member experience strategy that supports the evolving needs of legal practitioners.
Own the end‑to‑end member lifecycle experience (from student to senior practitioner), including journey design, service interactions, and experience standards, ensuring a seamless and consistent experience across all touchpoints.
Embed member-centric thinking into all programs, including CPD, ethics, wellbeing, practice management and community engagement.
Lead the member service function, including contact centres, membership operations, onboarding, and renewal processes.
Ensure high-quality support for practitioners and the community in service delivery
Partner with content, chanel and learning, teams to ensure delivery of relevant and highquality pproduct and services that meet the needs of key members cohorts.
Support the strengthening of engagement with committees, sections, practice groups, and volunteer networks.

To be considered, you must demonstrate:

7–10+ years in member or customer experience, service design, engagement, or operations
Experience in a professional association, legal organisation, or regulated membership environment (highly desirable)
Proven success in improving service quality, member satisfaction, and engagement performance
Tertiary qualifications in business, law, management, service design, or a related discipline
Strategic thinker with the ability to anticipate legal trends and emerging issues
Self-motivated and flexible in responding to changing work priorities, with the ability to work independently and as part of a team
Demonstrated capacity to exercise mature judgement, diplomacy, tact, and discretion, with the proven ability to handle sensitive information in a strictly confidential and appropriate manner

The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.

How to Apply:

Please include a cover letter, together with your CV.

Applications close 19 June 2026.

Applications may be considered and interviewed before the closing date.

The position description is available at the link below:

https://www.liv.asn.au/Common/Uploaded%20files/NoIndex/LIV-Careers/Position-Description-Head-of-Experiences-May2026.pdf

Quick Apply

Refine Your Search

head of community engagement jobs in victoria

Head of Experiences

Head of Community & Customer Relations

Head of Student Wellbeing 3

Head of Corporate Affairs, Reputation & Engagement

Assistant Principal, Head of Campus Morwell

Head of Precinct, Experience & Hospitality Products @ Victoria Racing Club

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Learning & Engagement Lead

Head of Business Development (Humanitarian & Development)

Head of Public Sector Valuations

Senior Manager, First Nations Strategy and Engagement

Head Start Coordinator

Senior People Partner- Support Centre- Country Road Group

Head of Department - Occupational Therapy | Expression of Interest

Dean, Faculty of Business and Economics and Head, Monash Business School

Student Engagement Lead

Head of Education Industry, ANZ Public Sector Industry Business Development Team

Indigenous Engagement Manager

Head of Department - Occupational Therapy | Expression of Interest

Director of Sport

I want to receive the latest job alert for head of community engagement in victoria

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