In-Demand Family dispute resolution Jobs in Victoria

Dispute Resolution Specialist - Financial Difficulty
Australian Financial Complaints Authority —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
3d
Intake Specialist
Victoria Legal Aid —Melbourne VIC
- $81,081 - $96,976 a year
- Full-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
12d
Intake Officer
Victoria Legal Aid —Melbourne VIC
- $66,772 - $81,080 a year
- Full-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
12d
Dispute Resolution Specialist - Financial Difficulty
AFCA —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
Quick Apply
3d
Practitioner Support Officer
Victoria Legal Aid —Melbourne VIC
- $89,029 - $104,924 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Commuter assistance
- Work from home
9d
Family Violence Support Coordinator
Children's Court —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Working with children
- Communication skills
6d
Resolution Officer
Gallagher Bassett —Melbourne VIC
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Annual leave
Advocate, Independent Family Advocacy and Support
Victoria Legal Aid —Bendigo VIC
- $89,029 - $104,924 a year
- Full-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
3d
Join Monash Law – Multiple academic opportunities available!
Monash University —Clayton VIC
- $123,138 - $173,931 a year
- Part-time
Senior Solicitor, Litigation and Dispute Resolution
Victorian Government Solicitor's Office —Melbourne VIC
- $116,413 - $140,849 a year
- Part-time
- Hybrid work
10d
Team Leader - Family Relationship Centre & Family Relationship Support for Carers
EACH —Ringwood VIC
- $55.97 - $58.45 an hour
- Full-time
- Leadership
Quick Apply
Principal Solicitor, Litigation and Dispute Resolution
Victorian Government Solicitor's Office —Melbourne VIC
- $142,790 - $166,938 a year
- Part-time
- Hybrid work
- Research
- Supervising experience
- Communication skills
4d
Family Violence Support Coordinator
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Working with children
- Communication skills
5d
Customer Specialist Support Advisor- Resolutions
Transurban —Melbourne City Centre VIC
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee assistance program
12d
Customer Service Representative
TTEC —Melbourne VIC
- $53,000 a year
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
Claims Officer
QBE —Melbourne VIC
- Full-time
- Hybrid work
- Case management
- Construction
- Disability insurance
Practice Group Manager Arbitration
Workplace Injury Commission —Melbourne VIC
- $201,315 - $263,214 a year
- Full-time
- Leadership
10d
Rental Coordinator
Crown Equipment —Truganina VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Employee assistance program
Quick Apply
Senior Policy and Project Officer
Victoria Legal Aid —Melbourne VIC
- $113,668 - $131,153 a year
- Part-time
- Hybrid work
- Communication skills
- Commuter assistance
- Work from home
23h
Senior Lead, Australia Escalations Support (Square & Afterpay)
Block, Inc. —Melbourne VIC
- Remote
- Management
- Analysis skills
- Financial services
- Health insurance

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family dispute resolution jobs near victoria

Dispute Resolution Specialist - Financial Difficulty

Australian Financial Complaints Authority -
Melbourne VIC

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Job Details

Full-time
3 days ago

Qualifications

Financial services
Communication skills
Negotiation

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

We have fantastic career opportunities for passionate Dispute Resolution Specialists to help drive financial fairness in our Financial Difficulty team.

As a Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:

Be able to handle complaints streamed as Standard with autonomy (as well as some Complex complaints as needed) in an effective and timely manner.
identify and investigate key issues and produce preliminary assessments and determinations in Plain English
Use experience in negotiation to conduct telephone conciliation conferences and communications with the parties to a complaint in attempt to resolve complaints fairly and efficiently
Investigate issued in dispute and form preliminary assessment in alignment with AFCA’s approach and relevant laws
Demonstrates values and behaviours in the LCF.
Work collaboratively in a team to achieve own performance goals around service delivery, customer experience and continuous improvement.
Have the ability to utilise strong communication and interpersonal skills effectively to assist customers in vulnerable circumstances to work towards achieving outcome

Qualifications

Relevant tertiary qualifications and/or demonstrated experience in financial services, hardship or vulnerability, dispute resolution, legal, community, or Dispute Resolution environments, with a strong understanding of financial difficulty and customer vulnerability issues.
Ability to assess financial difficulty matters objectively and make fair, accountable, and well-reasoned decisions, including analysing complex information, identifying key issues, and developing practical outcomes that align with AFCA’s approach and community expectations.
Ability to draft clear, logical, and well-supported written outcomes, and explain complex financial information, hardship circumstances, and relevant policies or processes in plain English.
Ability to engage effectively with complainants, financial firms, and representatives to facilitate resolution of financial difficulty matters through negotiation, conciliation and outcome-focused communication.
Excellent analytical, judgement and critical thinking skills, with the ability to consider vulnerability, hardship, fairness and practical resolution options in complex matters.
Strong interpersonal and communication skills, with the ability to build trust, manage sensitive conversations and communicate with empathy, clarity and professionalism across a range of stakeholders.
Strong problem-solving and decision-making capability, with a demonstrated commitment to fair dispute resolution, customer-centred service, and achieving appropriate outcomes for people experiencing financial difficulty.

Additional Information

Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

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Refine Your Search

family dispute resolution jobs in victoria

Dispute Resolution Specialist - Financial Difficulty

Intake Specialist

Intake Officer

Dispute Resolution Specialist - Financial Difficulty

Practitioner Support Officer

Family Violence Support Coordinator

Resolution Officer

Advocate, Independent Family Advocacy and Support

Join Monash Law – Multiple academic opportunities available!

Senior Solicitor, Litigation and Dispute Resolution

Team Leader - Family Relationship Centre & Family Relationship Support for Carers

Principal Solicitor, Litigation and Dispute Resolution

Family Violence Support Coordinator

Customer Specialist Support Advisor- Resolutions

Customer Service Representative

Claims Officer

Practice Group Manager Arbitration

Rental Coordinator

Senior Policy and Project Officer

Senior Lead, Australia Escalations Support (Square & Afterpay)

I want to receive the latest job alert for family dispute resolution in victoria

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