We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.
About the Role
As Senior Credit Controller, you will be responsible for managing a large and varied ledger, proactively overseeing collections activity and resolving complex or escalated matters. You will work closely with Partners and their teams, balancing firm but professional collections with the need to maintain strong, ongoing client relationships.
Operating in a fast-paced professional services environment, this role requires strong judgement, resilience and the ability to adapt quickly as priorities shift in response to Partner and business needs.
Your key responsibilities will include:
Credit Management
- Assessing and approving new credit requests, including conducting credit checks and risk assessments
- Onboarding new clients and maintaining existing client accounts
- Implementing and adhering to internal credit policies and procedures
- Ensuring client data is accurately maintained within the Firm’s systems
- Providing guidance and support on credit matters to internal stakeholders
Collections
- Managing a substantial debtor ledger, proactively following up overdue invoices to ensure healthy cashflow
- Leading collections activity on more complex or sensitive accounts
- Communicating with clients in a professional, relationship-focused manner
- Identifying and managing credit risk while minimising bad debt exposure
- Working closely with billing and AR teams to resolve invoicing or billing queries
Reporting & Analysis
- Preparing and reviewing aged debtor ledgers and outstanding balance reports
- Identifying emerging debtor issues and escalating risks where appropriate
- Providing insights to support cashflow management and decision-making
Client & Stakeholder Engagement
- Building strong working relationships with Partners, practice groups and external clients
- Acting as a key point of contact for escalated account and payment queries
- Facilitating regular discussions with Partners to review debtor positions and agree next steps
- Balancing commercial outcomes with long-term client relationships
About You
You are an experienced Credit Controller, ideally from a professional services environment, with strong end-to-end collections experience and confidence engaging with senior stakeholders.
To be successful in this role, you will bring:
- Proven experience managing complex or high-value debtor portfolios
- Strong stakeholder management and communication skills
- A professional, resilient approach to collections
- Excellent organisational and prioritisation skills in a fast-paced environment
- Sound judgement and attention to detail
- A good working knowledge of Excel
- Experience using practice management systems (experience with Aderant will be highly regarded)
- A positive, collaborative mindset and willingness to support team objectives
In return, you will join a supportive Finance team within a collaborative Firm, with the opportunity to work closely with the Credit Manager, take ownership of your ledger, and play a meaningful role in supporting the Firm’s financial performance.
Why join Maddocks?
Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
A diverse and inclusive workplace: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Silver Employer at the Australian Workplace Equality Index's 2024 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Gender Equality Network, Maddocks CALD, Maddocks Disability Inclusion and Maddocks Pride groups.
Career Development: Learn and develop through structured learning and development programs at each stage of your career and study support programs.
Community involvement: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.
Work flexibly: work in a hybrid way with part of your week in the office and support to set up your home office.
Wellbeing & Benefits: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.
Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.
To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.
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