In-Demand Accommodation manager Jobs in Victoria

Support Escalation Manager
Microsoft —Victoria
- Full-time
- Azure
- Management
- Customer service
Operations Manager (Student Accommodation)
Scape Australia —Victoria
- Full-time
- Customer service
- Leadership
- Employee discount
8d
Hotel Services Manager
The Trustee for BCSY Family Trust —Victoria
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick Apply
10d
Executive Assistant to CEO & Office Manager
ToyMonster International —St Kilda VIC
- $90,000 - $110,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Education
- Employee discount
Quick Apply
5d
Facilities Manager
Scape Australia —Victoria
- Full-time
- Management
- Maintenance
- Plumbing
- Employee discount
12d
Caravan Park Manager
Shady Acres Caravan Park —Ballarat VIC
- $53,000 - $60,000 a year
- Part-time
- Hospitality
- Management
- Maintenance
Quick Apply
7h
Night Manager - PT
Scape Australia —Melbourne VIC
- Part-time
- Customer service
- Microsoft Office
- Supervising experience
- Employee discount
13d
Site Manager - Defence
Compass Group Australia —Mornington Peninsula VIC
- Full-time
- Management
- Budgeting
- Leadership
Data Center Inventory & Asset Technician Manager (DIAM)
Microsoft —Victoria
- Full-time
- Azure
- Microsoft Office
- Senior Secondary Certificate of Education
Housekeeping Manager
Veriu —Melbourne VIC
- Full-time
- First Aid Certification
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Accommodation Services Manager - Traralgon
Claro Disability Services —Traralgon VIC
- Full-time
- Care plans
- Leadership
Manager
Homes Victoria —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Recruiting
7d
HR Manager, Lifecycle Time & Attendance - APAC
Remote —Melbourne VIC
- $48,850 - $109,900 a year
- Remote
- Management
- English
- AI
- Annual leave
- Work from home
Assistant Farm Manager - Aurora Dairies
Aurora Dairies Management Pty Ltd —Denison VIC
- From $81,000 a year
- Full-time
- Management
- Maintenance
- AI
- Employee assistance program
Quick Apply
Area Manager
Amazon Commercial Services Pty Ltd —Dandenong VIC
- $80,000 - $106,030 a year
- Weekend availability
- Bachelor's degree
Night Manager
View Hotel Melbourne —Melbourne VIC
- $76,500 a year
- Full-time
- CPR Certification
- Management
- First Aid Certification
- Employee discount
- Free food
Quick Apply
Case Manager - Housing Services
Berry Street —Mount Helen VIC
- $105,000 a year
- Full-time
- Education
- Bachelor's degree
- Case management
- On-the-job training
- Employee assistance program
11d
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Client Service Manager
Arcare Aged Care —Maidstone VIC
- Full-time
- Sales
- Customer service
- Business development
- Paid training
- Health insurance
Organisational Change Manager(OCM)
Unisys —Victoria
- Full-time
- Microsoft Office
- AI

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accommodation manager jobs near victoria

Support Escalation Manager

Microsoft -
Victoria

Apply Now

Job Details

Full-time

Qualifications

Azure
Management
Customer service
Master's degree
Bachelor's degree
Security
Business

Full Job Description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution: Act as an internal expert to resolve longer-running, sensitive, or escalated issues and identify and build relationships with internal and external teams to resolve customer issues.
Lead strategic projects and provide informal coaching and mentorship to less experienced Support Escalation Managers and coordinate resources and establish relationships to remediate future issues.
Collaboration: Leverage relationships to remove roadblocks and develop written protocols for issue resolution.
Identify reoccurring roadblocks and escalate as needed and manage escalated issues and ensure existing processes don’t hinder resolution.
Communication: Manage customer and field expectations around issue response and keep stakeholders informed on issue response and resolution and build strategic relationships with internal teams and partners.
Process Improvement: Surface feedback and identify systematic issues and lead process improvement efforts and review retrospective summaries and resolve recurring or sensitive issues.
Vendor Relationships: Own and lead relationships with outsource vendors.

Qualifications

Required Qualifications:
Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
o OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
o OR 9+ years technology industry, customer service, or related experience
o OR equivalent experience

Additional Required Qualifications:
Experience working with Microsoft products and services.
Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)
Prior Incident and escalation management experience
Proficient in C-level stakeholder management

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

accommodation manager jobs in victoria

Support Escalation Manager

Operations Manager (Student Accommodation)

Hotel Services Manager

Executive Assistant to CEO & Office Manager

Facilities Manager

Caravan Park Manager

Night Manager - PT

Site Manager - Defence

Data Center Inventory & Asset Technician Manager (DIAM)

Housekeeping Manager

Accommodation Services Manager - Traralgon

Manager

HR Manager, Lifecycle Time & Attendance - APAC

Assistant Farm Manager - Aurora Dairies

Area Manager

Night Manager

Case Manager - Housing Services

Entry Level Solar Sales Representative

Client Service Manager

Organisational Change Manager(OCM)

I want to receive the latest job alert for accommodation manager in victoria

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