In-Demand it support Jobs in unley, sa

IT Support Officer
Northline —Kent Town SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
TEMPORARY SSO2 - THEBARTON SENIOR COLLEGE - ICT COMPUTER SUPPORT OFFICER
Department for Education, South Australia —Thebarton SA
- $73,478 - $80,950 a year
- Part-time
3d
IT Operations & Support Officer
TeamViewer Pty Ltd —Adelaide SA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Work from home
Quick Apply
TEMPORARY SSO2 - MARRYATVILLE HS - ICT SUPPORT OFFICER
Department for Education, South Australia —Marryatville SA
- $73,478 - $80,950 a year
- Part-time
8d
Technical Support Officer
ASC Pty Ltd —Osborne SA
- Full-time
- Customer service
- Microsoft Office
- Construction
- Parental leave
Cloud & Network Support Engineer
City of Adelaide —Adelaide SA
- $94,283 a year
- Full-time
- Azure
- Microsoft Office
- AWS
2d
Support Systems Safety Analyst
BAE Systems —Osborne SA
- Hybrid work
5d
Service Desk Officer
Uniting Communities —Adelaide SA
- Full-time
- Communication skills
- Parental leave
IT Systems Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Resort
- Parental leave
- Employee assistance program
Quick Apply
3d
Support Systems Engineering Change Analyst
BAE Systems —Osborne SA
- Hybrid work
5d
Onsite Technical Support
EML —Greater Adelaide SA
- Full-time
- Customer service
- In-person
- Communication skills
- Work from home
- Parental leave
8d
Desktop Support Officer
Axiom Technologies —Greater Adelaide SA
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
System Administrator - Wayville
Baptistcare SA —Greater Adelaide SA
- $100,776 - $105,349 a year
- Full-time
- Azure
- Computer Science
- AWS
- Health insurance
- Employee assistance program
Quick Apply
Advanced Technical Support Engineer, Home Solutions
Schneider Electric —Greater Adelaide SA
- Full-time
- Customer service
- Data analysis skills
- Computer skills
- Opportunities for advancement
Casual Professional Register - Technical Support / Research
Flinders University —Bedford Park SA
- Part-time
ICT Cyber Security Specialist
Nova Group —Greater Adelaide SA
- Full-time
- Computer Science
- No degree
- Communication skills
- Health insurance
- Parental leave
Senior Linux System Administrator - Support Engineer (with High Performance Computing Focus)
Hewlett Packard Enterprise —Adelaide SA
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Senior System Administrator
Leader Computers —Adelaide SA
- Computer Science
- SQL
- Bachelor's degree
ICT / Cyber Security Specialist
Empirical Solutions —Adelaide SA
- $140,000 - $180,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Parental leave
Quick Apply

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IT Support Officer

Northline -
Kent Town SA

Quick Apply

Job Details

Full-time
$76,515 - $86,515 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
IT support
Organisational skills
Communication skills
Time management

Full Job Description

About the role

As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations.

In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business.

Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline.

Key Responsibilities

Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards.

Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality.

Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls.

Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements.

Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required.

Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users.

Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption.

Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service.

Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities.

Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle.

Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly.

Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services.

Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools.

Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.

About you

To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity.

You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices.

You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies.

You will also be able to demonstrate your:

Experience in an IT support, service desk or customer service environment (or transferrable experience).

Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware.

Strong communication and listening skills, with the ability to explain technical issues to non-technical users.

Excellent time management and organisational skills.

High attention to detail and accurate record keeping.

Professional attitude with a positive, solutions-focused approach.

Ability to follow procedures and work instructions consistently.

Commitment to teamwork, collaboration and continuous improvement.

Proficiency in Microsoft Office applications (Word, Excel and Outlook).

Pay: $76,515.00 – $86,515.00 per year

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in unley, sa

IT Support Officer

TEMPORARY SSO2 - THEBARTON SENIOR COLLEGE - ICT COMPUTER SUPPORT OFFICER

IT Operations & Support Officer

TEMPORARY SSO2 - MARRYATVILLE HS - ICT SUPPORT OFFICER

Technical Support Officer

Cloud & Network Support Engineer

Support Systems Safety Analyst

Service Desk Officer

IT Systems Administrator | Journey Beyond

Support Systems Engineering Change Analyst

Onsite Technical Support

Desktop Support Officer

System Administrator - Wayville

Advanced Technical Support Engineer, Home Solutions

Casual Professional Register - Technical Support / Research

ICT Cyber Security Specialist

Senior Linux System Administrator - Support Engineer (with High Performance Computing Focus)

Service Desk Manager

Senior System Administrator

ICT / Cyber Security Specialist

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