In-Demand Insurance call centre Jobs in Truganina Vic

Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Contact Centre Officer
SS&C Technologies —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
6d
Customer Service Consultant
Bank of Queensland —Melbourne VIC
- 8 hour shift
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Claims Administrator
SquareTrade —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
Quick Apply
Member Experience Consultant
AIA —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Time management
- Health insurance
- Gym membership
14d
Associate – Ops
WNS Global Services —Melbourne VIC
- Full-time
- Remote
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Digital Engagement Officer
CPSU-PSU Group —Melbourne VIC
- $103,183 - $121,648 a year
- Full-time
- Hybrid work
- Management
- Time management
- Health insurance
- Work from home
Quick Apply
Sales Travel Consultant
Flight Centre Brand —Essendon VIC
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
5d
Customer Experience Specialist
Asahi Beverages —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Data entry
Medical Scientist
Victorian Government —Melbourne Western Suburbs VIC
- $68,244.00 - $91,785.20 a year
- Full-time
- Hybrid work
- Laboratory
- Laboratory experience
- Bachelor's degree
- Employee assistance program
6h
Office Services Assistant
K&L Gates —Melbourne VIC
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Parental leave
12d
Personal Banking Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Cash handling
- Employee assistance program
Research Assistant
Eastern Health —Richmond VIC
- Full-time
- Google Suite
- Microsoft Excel
- Research
- Health insurance
- Annual leave
3d
Client Services Representative
Australian Unity —Melbourne VIC
- Contract
- Management
- Financial services
- Health insurance
- Parental leave
Guest Services - Switchboard Operator | Part Time
AccorHotel —Melbourne VIC
- $27.08 - $40.62 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance program
Quick Apply
Research Education Administrator
Peter MacCallum Cancer Centre —Parkville VIC
- $69,438 - $76,764 a year
- Full-time
- Hybrid work
- Doctoral degree
- Research
- Microsoft Office
- Annual leave
Service Delivery Consultant
NGS Super —Melbourne VIC
- Full-time
- CRM software
- Customer service
- Financial services
Quick Apply
9d
Administrative Officer
Eastern Health —Richmond VIC
- Full-time
- Microsoft Excel
- Research
- Microsoft Office
- Health insurance
- Annual leave
10d
Dental Assistant
For Health Group —Werribee VIC
- Communication skills
- Health insurance
- Employee assistance program
Administration Officer
Knox Private Hospital —Melbourne VIC
- $30 - $35 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d

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Insurance & Claims Consultant

Link Group -
Docklands VIC

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Employee discount
Paid volunteer leave
Salary packaging

Qualifications

Customer service
Microsoft Office
Scalability
Computer skills
Communication skills

Full Job Description

Start your career with a global business that helps millions of Australians secure their financial future.

At MUFG Pension & Market Services, you’ll join a supportive and inclusive team within Australia’s leading superannuation administrator. No prior superannuation or insurance experience? No problem. We provide full training, clear career pathways, and the opportunity to build valuable skills in a fast‑paced, purpose‑driven industry — all backed by the strength of a global financial institution.

About the role

As an Insurance and Claims Customer Service Officer, you’ll be the first point of contact for members, claimants and solicitors, supporting them through insurance‑related enquiries and claims. This is a phone‑based role where empathy, accuracy and ownership are key — particularly when assisting customers during sensitive or emotional moments.

You’ll be part of our Insurance & Claims Contact Centre, working collaboratively with your team to deliver an exceptional customer experience while meeting operational targets.

What your day will look like

Handle inbound and outbound calls from members, claimants and solicitors regarding insurance and claims enquiries
Provide timely, accurate updates on insurance claims and explain processes in clear, easy‑to‑understand language
Take ownership of enquiries and aim for first‑call resolution wherever possible
Demonstrate empathy and professionalism when supporting customers through complex or sensitive situations
Build and apply your knowledge of insurance claims processes, policies and procedures
Meet individual and team KPIs, including quality, productivity and service standards
Contribute positively to team meetings, knowledge sharing and continuous improvement initiatives

What we’re looking for

This role is ideal for someone starting their career in financial services or customer service.

You’ll bring:

Strong customer service skills and a genuine focus on delivering a positive member experience
Ability to work full time hours on a rotating roster from 8am to 6pm
Excellent verbal and written communication skills with a confident, friendly phone manner
The ability to explain complex information clearly and accurately
Empathy, resilience and professionalism when handling sensitive or challenging calls
A reliable, punctual work ethic and the ability to work in a structured, target‑driven environment
Problem‑solving skills and a proactive approach to learning
Intermediate computer skills (MS Office) with strong attention to detail and accuracy
Comfort working across digital systems and platforms

Some of our employment benefits

Flexible working with a hybrid office/home model – 4 months onsite training initially
Purchased leave, parental leave, volunteer leave, gender transition leave and wellbeing leave
Employee Recognition Program aligned to our values
Talent Referral Program
Salary sacrificing via superannuation
Employee Assistance Program
Learning & Development support, including self‑paced learning and education assistance
Employee discounts with providers such as Bupa and Microsoft
Novated car leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

insurance call centre jobs in truganina vic

Insurance & Claims Consultant

Contact Centre Officer

Customer Service Consultant

Claims Administrator

Member Experience Consultant

Associate – Ops

Digital Engagement Officer

Sales Travel Consultant

Customer Experience Specialist

Medical Scientist

Office Services Assistant

Personal Banking Specialist

Research Assistant

Client Services Representative

Guest Services - Switchboard Operator | Part Time

Research Education Administrator

Service Delivery Consultant

Administrative Officer

Dental Assistant

Administration Officer

I want to receive the latest job alert for insurance call centre in truganina vic

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