In-Demand Total support services Jobs in Tranmere Sa

Service Delivery Coordinator - Adelaide
Total Support Services.com.au —Glen Osmond SA
- $80,000 - $85,000 a year
- Full-time
- Computer skills
- Communication skills
- Time management
Quick Apply
10d
Disability Support Worker - Greater Adelaide
Total Support Services.com.au —Eastwood SA
- Temporary
- First Aid Certification
- Communication skills
Quick Apply
Manager - Growth, Acquisitions & Strategic Partnerships
Total Support Services.com.au —Eastwood SA
- Full-time
- Business development
- Communication skills
Quick Apply

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Service Delivery Coordinator - Adelaide

Total Support Services.com.au
Glen Osmond SA

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $85,000 a year
10 days ago

Qualifications

Driver Licence
Computer skills
Working with Children Check
Communication skills
Time management

Full Job Description

Summary:

Total Support Services is a fast-growing company and due to the high demand for services we are increasing our Service Delivery Team.

As a highly organised and detail-oriented Service Delivery Coordinator you will be responsible for ensuring the timely and efficient delivery of services to our clients.

Your Purpose

Oversee rosters to ensure all shifts are covered and clients are supported.
Work over a seven-day roster ensuring after hours is attended to
Ensure rosters meet the needs of clients.
Maintain records of roster requests and permanent changes.
Maintain regular communication with clients and support workers.
Ensure all client documentation is completed and reviewed.

Key Responsibilities

Rostering

Work over a seven-day roster, ensuring the after-hours telephone is answered and issues are addressed. Referring emergency situations to the Management team
Cover all vacant shifts to ensure client’s needs are being met
Ensure rosters are set, published, and distributed in line with client’s choices and requests.
Approve timesheets and read shift notes daily.
In conjunction with the Service Delivery Manager /or delegate, assist with work force planning and developing targeted recruitment to meet client’s needs
Organise meet and greets and follow up on the with both client and worker on outcome
In conjunction with the Accommodation and Respite Managers, ensure respite services are rostered to meet the client’s needs.
Undertake Support Workers performance reviews and provide supervision as policy and procedures.
Give Support Workers feedback as per policy and procedures.
Conduct and attend team meetings when required
Maintain open communication with Support Workers informing them about changes to shifts and within the organisation.

Client Engagement

Work with an active support approach to developing and meeting client’s goals and aspirations.
Communicate with clients verbally and written.
Maintain file notes of interaction with clients.
Review case notes daily and follow up with any issues identified.

Maintain client documentation including:

Ensure support plans are documented within three months of commencement of services.
Ensure support plans are reviewed annually.
Risk assessment reviewed annually.
Medication charts are in place, and support workers are administering. medication in line with policies and procedures.
Work with clients to provide feedback on service delivery.
Direct/report case notes of concern to the Service Delivery Manager.
Immediately reports any incidents or matters of concern to Service Delivery Manager and complete an incident report as per Policy and Procedure

Qualifications and Experience

A degree in relevant disability and / or 3+ years’ experience in the disability sector.
Current driver’s licence.
NDIS Worker Screening Check.
Working with Children check
High Level computer skills.
A demonstrated understanding and commitment to inclusion principals.
Knowledge of, or the ability to rapidly acquire, support worker rosters, support planning and legislation requirements.
Experience in supervising staff and coordinating a community service.
High level of effective communication with stakeholders

Responsibilities:

Coordinate the delivery of social care services to clients in accordance with organisational policies and procedures.
Act as the primary point of contact for clients, families, and service providers, ensuring effective communication and support.
Monitor service delivery to ensure compliance with regulatory requirements and quality standards.
Assist in the development and implementation of service plans tailored to individual client needs.
Conduct regular assessments and reviews of client services to ensure ongoing suitability and effectiveness.
Collaborate with multidisciplinary teams to enhance service delivery and client outcomes.
Maintain accurate records and documentation related to service delivery and client interactions.
Participate in training and professional development opportunities to enhance service delivery skills.

Qualifications:

A relevant qualification in social care, health, or a related field is preferred.
Experience in a similar role or internship within the social care sector is advantageous.
Strong organisational and time management skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively within a team and independently.
Proficient in using computer systems and software for documentation and reporting.
A commitment to continuous professional development and improvement in service delivery.

Company Overview

Please visit our company website for more information

Quick Apply

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total support services jobs in tranmere sa

Service Delivery Coordinator - Adelaide

Disability Support Worker - Greater Adelaide

Manager - Growth, Acquisitions & Strategic Partnerships

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