In-Demand Live chat agent Jobs in Thornbury Vic

Customer Service Specialist
MyIntegra —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Health insurance
- Employee assistance program
Quick Apply
Customer Experience Specialist
Asahi Beverages —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Data entry
5d
CoStar News Australia Journalist (VIC)
CoStar Group —Melbourne VIC
- Full-time
CoStar News Australia Journalist (VIC)
Domain Group —Cremorne VIC
12d
Product Engineer (UI / Frontend)
Maincode —Melbourne VIC
- Full-time
- APIs
- AI
CX Operations Manager - Domain
Domain Group —Cremorne VIC
- Hybrid work
- Team management
- Negotiation
- Parental leave
Sales Manager, Residential
Domain Group —Cremorne VIC
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
- Parental leave
10d
Machine Learning Engineer / Applied Scientist
Up —Melbourne VIC
- $125,000 - $170,000 a year
- Hybrid work
- Doctoral degree
- Data analysis skills
- Research
- Employee assistance program
4d
Sales Manager, Residential
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
- Parental leave
CX Operations Manager - Domain
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Team management
- Negotiation
- Parental leave
Senior Engineer
Domain Group —Cremorne VIC
- AWS
- APIs
- Communication skills
10d
Senior iOS Engineer
Domain Group —Cremorne VIC
- Computer Science
- DevOps
- Engineering
9d
Senior iOS Engineer
CoStar Group —Melbourne VIC
- Full-time
- Computer Science
- DevOps
- Engineering
12d
Senior Engineer
CoStar Group —Melbourne VIC
- Full-time
- AWS
- APIs
- Communication skills
12d

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Customer Service Specialist

MyIntegra -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

CRM software
Customer service
Salesforce
Communication skills
Time management

Full Job Description

Job Description

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan Management benefits and ensuring every customer feels heard, understood, and valued.

Key Responsibilities

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism.
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
Build trust and rapport with customers through open, compassionate communication.
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction.
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you’ll bring:

Experience as a customer service agent in a call centre, with active listening and call flow control.
Strong problem-solving skills and ability to build empathy and rapport.
Excellent verbal and written communication skills.
High attention to detail and focus on quality in documentation and interactions.
Time management skills in a fast-paced environment.
Ability to work independently and collaboratively.
Adaptability to change and willingness to take initiative and ask for guidance.
Familiarity with CRM systems like Salesforce and templated/scripted communications.
Understanding of NDIS and Code of Conduct requirements (Desirable)

About Us

MyIntegra is a registered NDIS provider offering Plan Management and Support Coordination across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support. We are ISO 9001:2015 certified and proud members of Disability Intermediaries Australia (DIA).

What We Offer

Flexible hybrid work model (split between home and office).
Supportive, inclusive, and friendly team culture.
Opportunity to make a meaningful impact in the lives of people with disability.
Ongoing training, career development, and progression opportunities.
Access to a comprehensive Employee Assistance Program.
Discounts with major retailers and corporate health insurance rates.

Application Process

Apply with your résumé and cover letter. Successful applicants will undergo a NDIS Worker Screening Check and employment reference check. Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.

Quick Apply

Refine Your Search

live chat agent jobs in thornbury vic

Customer Service Specialist

Customer Experience Specialist

CoStar News Australia Journalist (VIC)

CoStar News Australia Journalist (VIC)

Product Engineer (UI / Frontend)

CX Operations Manager - Domain

Sales Manager, Residential

Machine Learning Engineer / Applied Scientist

Sales Manager, Residential

CX Operations Manager - Domain

Senior Engineer

Senior iOS Engineer

Senior iOS Engineer

Senior Engineer

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