In-Demand Lead hand Jobs in Thornbury, Vic

Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
10d
Skechers Northland - Store Manager
Skechers —Preston VIC
- Full-time
Quick Apply
OPERATIONS SUPERVISOR & PRODUCTION LEAD (CONTRACTOR)
Laundry project —South Melbourne VIC
- $38 - $40 an hour
- Full-time
- Hospitality
- In-person
- Manufacturing
Quick Apply
6d
Roasting Lead
Allpress Espresso —Reservoir VIC
- Full-time
- Employee assistance program
Quick Apply
Part Time Shift Leader
Guzman y Gomez —Fairfield VIC
- Part-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Contact Centre Representative (Full Time) @ BOUNCE Support Office
BOUNCE —Melbourne VIC
- Weekend availability
- Communication skills
- Free parking
- Employee assistance program
Quick Apply
Manhattan Lead
HCLTech - Australia and New Zealand —Melbourne VIC
- From $150,000 a year
- Full-time
- Hybrid work
- Management
- APIs
- Leadership
- Parental leave
Quick Apply
LGS Framing Production Lead
We Frame It —Sunshine VIC
- $80,000 - $95,000 a year
- Full-time
- Construction
- In-person
- Manufacturing
Quick Apply
Sales Associate Northland
Pandora Jewelry —Preston VIC
- Part-time
- Sales
- Customer service
- Employee discount
Team Leader, Air Operations
Environment Protection Authority —Melbourne Northern Suburbs VIC
- $128,635 - $140,849 a year
- Full-time
- Hybrid work
- On-the-job training
12d
Subway Store Manager - Melbourne Airport
Subway Melbourne Airport —Melbourne VIC
- $65,000 - $75,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Employee discount
- Free food
Quick Apply
4d
Regional Manager - Victoria
Lorna Jane —South Wharf VIC
- Full-time
- Merchandising
- Leadership
Quick Apply
5d
Contact Centre Representative (Part Time) @ BOUNCE Support Office
BOUNCE —Melbourne VIC
- Part-time
- Communication skills
- Free parking
- Employee assistance program
Quick Apply
Customer Service and Inventory Manager
Koko Black —Heidelberg West VIC
- Customer service
On Road Supervisor
Dyson Group —Reservoir VIC
- On call
- Management
- Customer service
- Leadership
Quick Apply
Munch Burgers, Store Manager Job Description
Munch Burgers —Craigieburn VIC
- $70,000 - $120,000 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
Quick Apply
3d
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Harli + Harpa | Assistant Store Manager | Essendon
HARLI HARPA | AUS —Essendon VIC
- $50,000 - $65,000 a year
- Full-time
- Management
- Team management
- POS
Quick Apply
3d
Harli + Harpa | Store Manager | Essendon
HARLI HARPA | AUS —Essendon VIC
- Up to $70,000 a year
- Full-time
- Management
- Team management
- POS
Quick Apply
3d
ASSISTANT STORE MANAGER - HIGHPOINT
Shaver Shop —Maribyrnong VIC
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
12d

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Customer Service & Entertainment Manager

The Keys Preston Pty Ltd
Preston VIC

Quick Apply

Job Details

Permanent | Full-time
$80,000 - $90,000 a year
10 days ago

Benefits

Training program

Qualifications

Hospitality
Management
RSA
Customer service
Hospitality Management
Staff training
Bar management
Diploma
Bartending
Leadership
Restaurant experience
Communication skills

Full Job Description

Customer Service & Entertainment Manager

The Keys Preston PTY LTD · Preston, Melbourne VIC · Full-time, permanent · $80,000 to $90,000 plus super

About The Keys

The Keys is a hospitality-led entertainment venue in Preston, housed in a 120-year-old building and home to twelve bowling lanes, three bars, a beer garden, a wood-fired outdoor kitchen, function spaces and an active live music and entertainment program. We are a venue defined as much by what happens on our stage and across our cultural calendar as by the hospitality we offer at the bar. The Keys is operated by The Keys Preston Pty Ltd.

About the role

We are looking for a Customer Service & Entertainment Manager to take ownership of the venue's multifaceted live music, cultural and entertainment program. The role centres on the curation of the venue's cultural and live entertainment program, designing and delivering an ongoing program of live music, events and curated cultural moments that reflect the venue's identity. Day to day, that includes booking bands, musicians and DJs, liaising with performers and agents, coordinating the technical and logistical requirements of every show (input lists, stage plots, backline, scheduling, venue access, bump in and bump out), and running live sound on the night. It includes curation of events such as food festivals, week long activations and artistic programing. The role also leads customer service standards across the venue and designs and delivers the staff training program that supports them.

Key responsibilities

Curate the venue's multifaceted live music and entertainment program, with cultural and artistic programming aligned to the venue's identity
Book bands, musicians, DJs and other performers; liaise with performers, agents and entertainment contacts; develop and maintain the venue's entertainment network
Coordinate every technical and logistical requirement of live entertainment, including performer briefings, scheduling, venue access, bump in and bump out, technical setup, input lists, stage plots and backline.
Operate live sound during performances as the venue's in-house sound technician, including system setup, line checks, troubleshooting and pack-down, while maintaining professional sound and technical standards.
Plan, market and deliver one-off events and recurring cultural programming that build the venue's identity and reputation.
Design and deliver customer service training; coach staff in communication, professionalism, problem solving and venue culture; write and maintain training manuals, onboarding material and operational documentation.
Design and deliver staff training models for Beverage and Food Knowledge Training; Cocktail Training and Restaurant Service Training
Lead customer service standards across the venue and act as the senior reference point for guest experience, service culture and hospitality professionalism.
Develop, implement and continuously improve customer service systems, procedures and standards so the guest experience is consistent across every shift.
Ensure staff follow venue procedures, policies, and operational standards.
Manage escalated customer complaints and difficult guest situations; investigate incidents and exercise judgement on refunds, credits, compensation and service recovery.
Ad hoc: may be required to act as Duty Manager during rostered shifts on occasions, directing and supporting staff, and making the operational calls needed to uphold standards.

Essential criteria

Diploma in Hospitality Management (or 3 years' relevant work experience in lieu), plus a minimum of 3 years' proven experience managing multifaceted live music and entertainment programs in a venue setting, including cultural program curation, artist and act booking, performer liaison, technical and logistical coordination, and end-to-end event delivery.
Minimum 3 years' hands-on experience as a live sound technician operating PA systems for live performances, including band liaison on technical requirements (input lists, stage plots and backline), set-up, line checks, troubleshooting and pack-down.
Demonstrated experience producing or managing live music events at scale, including festival or multi-venue event production.
Minimum 3 years' experience leading customer service standards and training staff in a licensed hospitality venue.
Current Victorian Responsible Service of Alcohol (RSA) certificate.
WSET Level 2 (Wine & Spirit Education Trust), or equivalent beverage qualification.
Strong written and verbal communication, and the ability to write and maintain training documentation, onboarding material and operational procedures.
Availability to work evenings and weekends as required by a live entertainment venue.

Desirable

Prior experience as part of a venue opening or pre-opening team.
Bar management experience in a multi-bar venue.
Front-of-house leadership experience in a late-night licensed venue.
Functions and events management experience, including supplier purchasing and procurement.

What we offer

A senior leadership role in one of Melbourne's most distinctive hospitality-led entertainment venues.
Full-time, permanent position.
A team that takes craft, design and hospitality seriously.
Salary: $80,000 to $90,000 per annum plus superannuation.

How to apply

Please send your CV and a cover letter addressing each of the essential criteria above to [email protected]. Applications close four weeks from the date of posting. The Keys is an equal opportunity employer and welcomes applications from candidates of all backgrounds.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

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