In-Demand Service desk team leader Jobs in Thomastown, Vic

IT Service Desk Team Leader
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
13d
Receptionist/Administration Assistant
Student Housing Australia —Caulfield North VIC
- $58,000 - $62,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick Apply
Receptionist
Healius —Epping VIC
- Weekend availability
- Data entry
- Health insurance
- Employee assistance program
7d
Service Support Officer - Inbound
Rinnai Australia —Melbourne VIC
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Health insurance
8d
Senior Service Desk Technician
Hall & Wilcox Lawyers —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Parental leave
- Free food
Service Desk Analyst
Fujitsu —Melbourne VIC
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
Front Desk Agent - Part Time
Marriott International, Inc —Melbourne VIC
- Part-time
- Cash handling
- Hotel experience
- Annual leave
- Employee assistance program
2h
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
IT Service Desk Team Lead
FYFE —Melbourne VIC
- Paid training
- Parental leave
10d
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
10d
Order Entry - Administration - Customer Service
Rinnai Australia —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- HVAC
- Employee assistance program
- Employee discount
yd. - Assistant Store Manager Uni Hill
Retail Apparel Group —Bundoora VIC
- Full-time
Member Engagement & Reception Officer
The Royal Australian College of General Practitioners (RACGP) —Melbourne VIC
- $91,381 a year
- Full-time
- Hybrid work
- Front desk
- Communication skills
14d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
7d
Parking Officer - Stonnington
Orikan —South Yarra VIC
- Weekend availability
- Customer service
- Communication skills
Quick Apply
Customer Service Representative
Medical iT —Melbourne VIC
- Sales
- Customer service
- Writing skills
- Dental insurance
Facilities Manager
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
Senior Customer Experience Manager - Mid Market
MYOB —Melbourne VIC
- Hybrid work
- Analysis skills
- AI
- Leadership
- Parental leave
9d
IT Service Assistant
Boston Consulting Group —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administration Officer
The Victorian Rehabilitation Centre —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d

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IT Service Desk Team Leader

Victorian Electoral Commission -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
13 days ago

Qualifications

IT service management
ITIL
Working with Children Check
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Other

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1927887

Join the VEC as the IT Service Desk Team Leader in a full-time, 12-month fixed-term VPS Grade 4.1 role ($100,894 – $114,476 plus superannuation). This role offers the opportunity to lead day-to-day Service Desk operations in a supportive, inclusive and high-performing work culture, delivering responsive, customer-focused IT support across the organisation.

Full-time, 12 month Fixed Term Contract
VPS Grade 4.1 ($100,894.00 - $114,476, plus superannuation)
Supportive, inclusive and high-performing work culture

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches. to make a meaningful contribution to the democratic process.

What you will be doing

Reporting directly to the Senior Manager, IT Operations, the IT Service Desk Leader provides operational leadership for the VEC's IT Service Desk within the Information and Digital Services portfolio. The role plays a key part in ensuring reliable, secure and customer-focused IT support during business-as-usual operations and peak election periods.

This role will be responsible for:

Leading day-to-day IT Service Desk operations to deliver timely, high-quality, customer-focused support
Managing incidents and service requests in line with service levels, governance requirements, and security standards
Monitoring service performance, reporting on outcomes, and implementing improvements
Coordinating workloads, workforce planning, and rostering to ensure effective service delivery
Acting as an escalation point for complex or high-impact incidents across technical teams
Driving continuous improvement through analysis of service data, trends, and user experience feedback
Leading and developing a high-performing Service Desk team, including performance management and capability uplift

What you will bring to the role

Demonstrated experience leading or coordinating an IT Service Desk or end-user support function
Strong knowledge of IT service management frameworks (ITIL-aligned) and Microsoft technologies (e.g. Microsoft 365, Entra ID, endpoint management)
Proven ability to manage and develop staff in a fast-paced, time-critical environment
Strong problem-solving skills with the ability to improve processes and service delivery outcomes
Excellent communication and stakeholder engagement skills
Commitment to the VEC's core values

How to apply

All applicants must submit:

a current CV and
a separate document with responses to Key Selection Criteria (KSC 6.1, 6.2, 6.6, 6.8) as listed in the position description.

Applications should be lodged online via the Apply Now button. The VEC can only accept applications lodged via Victorian Government Careers website.

Applications close at 11:59pm on Thursday 11 June 2026.

We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand th at candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected]

Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Theo Nicholas on [email protected].

Applications close Thursday 11 June 2026 at 11.59pm

Posted

28 May 2026

Apply Now

Refine Your Search

service desk team leader jobs in thomastown, vic

IT Service Desk Team Leader

Receptionist/Administration Assistant

Receptionist

Service Support Officer - Inbound

Senior Service Desk Technician

Service Desk Analyst

Front Desk Agent - Part Time

Service Desk Analyst (Fixed term)

IT Service Desk Team Lead

Graduate IT Service Desk Analyst

Order Entry - Administration - Customer Service

yd. - Assistant Store Manager Uni Hill

Member Engagement & Reception Officer

IT Service Desk Analyst

Parking Officer - Stonnington

Customer Service Representative

Facilities Manager

Senior Customer Experience Manager - Mid Market

IT Service Assistant

Administration Officer

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