- Support a department making a meaningful difference in rural communities.
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Help students succeed in placements that benefit regional health services.
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17% super, generous annual, personal, and life leave, health & fitness discounts.
As the Student Services Assistant, you'll play a vital role in creating a welcoming, supportive, and well-organised environment for students, staff, and visitors at our Taree Campus.
As the first point of contact for the Department of Rural Health, you'll be the friendly face of our front-of-house operations while providing practical support across student services, accommodation, events, and day-to-day campus activities. This is a hands-on role that combines customer service, administration, and facilities coordination, with a strong focus on supporting students undertaking rural placements.
You’ll be responsible for:
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Being the welcoming first point of contact for students, staff, and visitors.
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Supporting student placements and accommodation, including enquiries, records management, maintenance coordination, and contractor liaison.
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Helping deliver a positive student experience by ensuring facilities and learning spaces are safe, welcoming, and ready for use.
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Providing administrative support, including bookings, travel, purchasing, meetings, and events.
This full-time, contingent position at a HEW 4 Higher Education Level is located at Taree Campus (Birpai Land). With possible travel to other rural campus locations.
To be successful in this role, you will bring:
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Outstanding interpersonal and communication skills, with a friendly, professional, and customer-focused approach.
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Demonstrated experience in administration, reception, customer service, or a similar front-facing role.
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The ability to work independently, show initiative, and adapt to changing priorities in a busy environment.
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Strong organisational skills and attention to detail, particularly when managing bookings, accommodation records, emails, and events.
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Experience coordinating accommodation, facilities, property, or tenancy-related activities would be highly regarded.
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A background in property management, real estate, community housing, student accommodation, or a related field would be advantageous.
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A genuine commitment to supporting students and contributing to a positive experience for those undertaking rural placements.
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.
The remuneration for this position is Higher Education Worker Level 4 +17% superannuation and is commensurate with skills and experience.
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.
These include:
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17% super and salary packaging.
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Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
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Discounts on private health insurance, gym memberships, software, travel and more.
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A range of support and wellbeing programs.
For more information on benefits and conditions, please follow this link.
Important information before you apply:
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If viewing this on a job board other than the University's please click ‘Apply’ (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
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Applications for this position will only be accepted from those with Australian residency or a valid work permit.
Your application must include:
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Your resume.
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A cover letter outlining your motivation to apply for this opportunity.
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A statement addressing each of the essential criteria listed below (these may differ slightly from the Position Description).
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Completion of a diploma level qualification with relevant work related experience; or an equivalent combination of relevant experience and/or education/ training.
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Demonstrated experience providing high-quality administrative and customer service support in a busy office environment
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Strong organisational skills with the ability to manage competing priorities, maintain accuracy and use business systems and Microsoft Office effectively.
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Demonstrated ability to work under limited direction, exercise sound judgement within established procedures, maintain confidentiality and contribute to a safe, respectful and inclusive workplace.
Please upload your Cover Letter and response to the requested Criteria as one PDF document. This document should not exceed 3 pages.
We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to [email protected].
We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.
Typically candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:
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Interview (an ‘in person’ interview will be conducted as part of the process)
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Referee checks
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Pre-employment checks as appropriate to the role
Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.
As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.
The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.
Our adherence to the Code is about more than compliance – it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.
For specific position enquiries, please contact Alison Hammond on (02) 4055 1904 or via email [email protected]
Having technical difficulties? Please reach out to us: [email protected] Please note, we do not accept email applications.
Closing date: Monday, 3 August 2026 at 11.59pm AEST
We are excited to be Looking Ahead with you
We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.
The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.
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