TAFE NSW Life-Changing Careers
Counselling and Career Development Officer
Location negotiable across NSW (subject to campus availability)
Talent Pool Creation
$91,081 – $100,536 salary package - includes base salary ($80,246 - $88,576), plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
The Counselling & Career Development or Disability & Access Officer plays an important role in supporting the delivery of high-quality, responsive and accessible services to TAFE NSW students. Working as part of the Student Support and Community Group, the role provides administrative, customer service and operational support, including responding to student enquiries, providing accurate and confidential information, scheduling appointments, coordinating referrals and assisting students to access appropriate services and support.
The role also undertakes a range of administrative activities including records and case file management, maintaining databases, preparing documentation and correspondence, collating information for reporting, coordinating workflows and supporting the day-to-day operations of the team.
The successful applicant will work collaboratively with students, teachers, support staff, internal teams and external organisations to help ensure students receive timely and appropriate assistance. You will need to communicate professionally and sensitively with a diverse range of customers, manage competing priorities while maintaining a high level of accuracy and confidentiality, and develop a strong understanding of TAFE NSW services, systems and processes.
We are currently looking to build a Talent Pool for future vacancies.
Please note: this role is an administrative and service support position and does not perform counselling duties.
About you
You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your team and taking initiative.
You are a dedicated and resilient professional with a strong commitment to positively impacting the lives of students and learners. You excel in engaging with individuals from diverse backgrounds, always demonstrating empathy where appropriate and professionalism.
Your exceptional organisational skills enable you to manage a variety of responsibilities with high attention to detail, including coordinating appointments with counsellors, maintaining accurate and confidential records, and supporting students throughout their educational journey. You are adept at navigating sensitive situations, ensuring privacy and discretion while fostering a supportive and inclusive environment.
To find out more about the role, click to view the Role Description.
Our commitment to diversity, equity and inclusion
TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click 'apply now' and provide:
- Your current resume
- Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
- A response to the below targeted question when prompted in the application form (max. 300 words)
Targeted Question: Tell us about a time when you worked with a person or group from a diverse background or with different needs to achieve a positive outcome. How did you adapt your approach to ensure they felt respected, included and supported?
A career of life-changing impact awaits you. Apply now!
Applications close Sunday 20 September 2026 at 11:55pm AEST
Additional Information:
General recruitment and adjustment enquiries:
Please contact Clinton Debreceny, Talent Acquisition Advisor via email at [email protected] or 02 7921 1310.
Role-specific enquiries:
Please contact Kim Hoare, Team Leader Disability and Access, via email at [email protected] or 02 79205062.
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
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