MyGP Hub | Tamworth, NSW
Employment type: Casual
MyGP Hub is seeking reliable, organised and patient-focused people to join our medical administration and reception team.
We operate two busy medical practices in Tamworth: The Hub in West Tamworth and MyGP Hub at Tamworth Square. Our administration team supports general practitioners, nurses, allied-health professionals and visiting specialists across both locations.
We value curiosity, initiative and a willingness to learn. MyGP Hub actively encourages staff to develop their knowledge, broaden their responsibilities and build meaningful careers in healthcare administration.
Our core practice systems are:
- Best Practice Premier for appointments, patient records, billing and clinical administration
- HotDoc for online bookings, patient communications and appointment management
- Tyro for EFTPOS payments and Medicare claiming
Previous experience with these systems is highly regarded; however, training may be provided to applicants with strong administration, reception or customer-service experience.
Hours and availability
MyGP Hub operates between 8:00 am and 8:00 pm, Monday to Sunday.
Casual shifts may be rostered at either location across this operating span. Applicants should have availability for a reasonable mix of:
- Weekday shifts
- Evening shifts
- Saturday and Sunday shifts
Applicants are not expected to be available for every operating hour. However, evening and weekend availability will be an important consideration when appointments are made.
Employment conditions
All successful applicants will:
- Commence employment on a casual basis
- Complete an initial probationary and performance review period
- Be paid according to their applicable classification under the Health Professionals and Support Services Award 2020 (Health Services Award) [MA000027]
- Receive applicable casual loading, penalty rates and allowances
- Be rostered according to operational requirements and their confirmed availability
- Be required to work across both MyGP Hub locations
Key responsibilities
The role includes:
- Welcoming patients and managing check-in and departure
- Answering incoming telephone calls promptly and professionally
- Managing appointments, cancellations and online bookings
- Maintaining accurate patient and appointment information in Best Practice Premier
- Managing online bookings and patient communications through HotDoc
- Processing EFTPOS payments and Medicare claims using Tyro
- Processing Medicare, private, WorkCover and other patient accounts
- Managing documents, correspondence, referrals and patient requests
- Supporting doctors, nurses and other healthcare providers
- Following privacy, billing and practice procedures
- Escalating clinical, billing or patient concerns appropriately
- Completing allocated administration tasks and communicating clear handovers
- Assisting at either practice location as operationally required
What we offer
- Practical training in medical reception and healthcare administration
- Support to learn Best Practice Premier, HotDoc, Tyro and Medicare processes
- Exposure to a multidisciplinary general-practice environment
- Opportunities to expand your skills as your confidence and competence develop
- Experience across two different medical-practice settings
- Encouragement to pursue ongoing learning and career development in healthcare
- A role where your work directly supports patients and healthcare professionals
About you
We are looking for applicants who:
- Are reliable, punctual and accountable
- Communicate warmly and professionally
- Are comfortable managing busy telephones and frequent interruptions
- Have strong attention to detail and accurate data-entry skills
- Understand the importance of patient privacy and confidentiality
- Can follow established procedures and seek assistance when uncertain
- Are open to feedback and willing to develop new skills
- Work constructively as part of a multidisciplinary team
- Can adapt to changing priorities without losing accuracy
- Are willing and able to work across both Tamworth locations
Previous medical reception or healthcare administration experience is highly regarded.
Experience with Best Practice Premier, HotDoc, Tyro, Medicare billing or medical terminology would be an advantage. Applicants with strong reception, administration or customer-service experience who are motivated to begin or develop a career in healthcare are also encouraged to apply.
How to apply
Please apply through Indeed with:
- Your current resume
- A short cover letter describing your relevant experience and interest in healthcare
- Your full availability between 8:00 am and 8:00 pm, Monday to Sunday
- Details of any experience with Best Practice Premier, HotDoc, Tyro or Medicare billing
- Confirmation that you are available to work across both MyGP Hub locations
Applications will be reviewed as they are received. Suitable applicants may be contacted for an interview before the advertisement closes.
Pay: From $21.00 per hour
Ability to commute/relocate:
- Tamworth NSW: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you willing to commence employment on a casual basis and complete an initial probationary and performance review period?
- How many years of experience do you have in medical reception, healthcare administration or a similar patient-facing role?
- Why are you interested in medical administration, and what would you like to learn or develop in this role?
Work Authorisation:
Work Location: In person
