In-Demand virtual customer service Jobs in sydney nsw

Billings Officer
Certis Group —Macquarie Park NSW
- $75,000 a year
- Contract
- Hybrid work
- Finance
- Accounting
- Time management
- Opportunities for advancement
Corporate Receptionist
Genesis Offices —Sydney NSW
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Home Assessor
Auto & General Holdings —Lidcombe NSW
- Management
- Customer service
- Office experience
- Parental leave
- Employee discount
Quick Apply
Cargo Trainee Broker
Air Charter Service —Sydney NSW
- Full-time
- Communication skills
Quick Apply
Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
SCHN - Westmead Main Information Desk Receptionist
The Sydney Children's Hospitals Network —Sydney NSW
- $66,608.03 - $68,817.27 a year
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
1d
Head of CCaaS Customer Success
Concentrix —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Control Room Operator
Certis Group —North Ryde NSW
- Part-time
- CPR Certification
- Customer service
- First Aid Certification
- Opportunities for advancement
Service Delivery Manager | Defence
Leidos —Sydney NSW
- Full-time
- Management
- Annual leave
Admin Officer CHCK
Calvary Health Care Kogarah —South Sydney NSW
- Part-time
- Microsoft Office
- Administrative experience
- Patient care
- Parental leave
- Gym membership
1d
SCHN - Westmead Main Information Desk Receptionist
NSW Health —Westmead NSW
- $66,608.03 - $68,817.27 a year
- Temporary
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
1d
Customer Success Manager (ANZ)
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Financial services
- AI
- Health insurance
- Annual leave
13d
Project Manager
Open Exchange Inc —Sydney NSW
- $31 - $36 an hour
- Part-time
- Remote
- Microsoft Office
- Bachelor's degree
- Business
Admin Officer CHCK
NSW Health —Kogarah NSW
- Monday to Friday
- Microsoft Office
- Administrative experience
- Patient care
- Parental leave
- Gym membership
1d
Customer Sales Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Service Desk Analyst
AustralianSuper —Sydney NSW
- Full-time
- Azure
- Customer service
- Microsoft Office
13d
Billing Team Leader
Certis Group —Macquarie Park NSW
- $90,000 a year
- Contract
- Hybrid work
- Supervising experience
- Leadership
- Opportunities for advancement
Space Coordinator
WOTSO —Sydney NSW
- Full-time
- Hospitality
- Front desk
Quick Apply
14d
Virtual Pharmacy Representative
Viatris —Sydney NSW
- Full-time
- Remote
- Sales
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Product Owner (Senior Manager) – AI Agents and Customer Journeys, Business Banking
Commonwealth Bank —Sydney NSW
- Full-time
- APIs
- AI
- Communication skills
6d

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virtual customer service jobs near sydney nsw

Billings Officer

Certis Group -
Macquarie Park NSW

Apply Now

Job Details

Contract
$75,000 a year

Benefits

Employee rewards program
Opportunities for advancement

Qualifications

Microsoft Dynamics 365
Finance
Security
Security Licence
Accounting
Time management

Full Job Description

Be part of something big — where getting it right matters.

At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments — including major events and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia’s only next-generation security company operating at scale, we’re transforming how we work through technology, automation and operational excellence.

Behind every safe, successful operation is accurate data and disciplined processes. That’s where you come in.

As a Billing Officer, you’ll play a key role in protecting revenue and supporting cash flow by ensuring invoices are accurate, timely, and compliant.

Your attention to detail helps prevent downstream credit and collections issues, keeps customer confidence high, and ensures financial records are audit‑ready. Getting billing right means everything that follows runs more smoothly — and your role sits right at that foundation.

About the Role

This is a detail‑driven, process‑focused role for someone who enjoys structure, accuracy, and working with systems.

Reporting to the Billing Team Leader, you’ll prepare and issue invoices, resolve billing queries, and work closely with Operations, Credit, and Collections teams to ensure billing reflects contracts, pricing, and service delivery. Budget for this role is $75,000 plus super.

What You’ll Be Doing

Billing Operations

Prepare and issue invoices in line with billing schedules, contracts, and pricing agreements
Validate billing data to ensure accuracy and completeness before release
Apply approved adjustments, credits, and rebills within delegations and controls
Complete billing within agreed timeframes and billing cycles

Billing Queries & Issue Resolution

Respond to customer billing enquiries professionally and within service standards
Investigate discrepancies and work with internal teams to resolve issues
Escalate complex, high‑risk, or non‑standard billing matters when required
Support timely resolution to prevent downstream credit or collections impacts

Compliance, Controls & Documentation

Follow internal controls, approval pathways, and audit requirements
Maintain accurate, complete, and audit‑ready system notes and documentation
Use approved processes, templates, and communication standards

Systems & Reporting

Use billing and finance systems accurately and consistently
Maintain up‑to‑date billing records and supporting data
Support reporting, audits, and reviews as required
Identify recurring issues or improvement opportunities

Team & Stakeholder Engagement

Work closely with the Billing Team Leader and broader Finance team
Liaise with Operations, Credit, and Collections teams to resolve billing issues
Contribute to a professional, reliable, and cooperative team environment

About You

You’re organised, detail‑oriented, and confident working with numbers — someone who takes pride in accuracy and consistency.

You’ll bring:

Experience in billing, invoicing, or finance operations
Strong attention to detail and time management skills
Experience working with financial or billing systems
Ability to manage deadlines and competing priorities

Bonus points if you have:

Microsoft Dynamics 365 experience
Experience in a contract‑based or high‑volume environment
Exposure to credit or collections processes
A certificate or tertiary qualification in Finance, Accounting, or a related discipline

Benefits & Culture

What We Offer:

Technology-led, intelligent security and facilities management solutions across Australia’s most critical sectors.
Collaborative, fast-paced work environment with hybrid work arrangements.
Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
Employee benefits such as retail discounts, annual awards, Regular employee engagement survey and a Reward & Recognition Framework

Next Steps:

Once you’ve submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our hiring process and must be completed for your application to be considered further.

After you’ve finished your virtual interview, our hiring managers will review all candidates. If you’re successful in progressing to the next stage, we’ll be in touch to let you know what’s next.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

NSW 400674602
ACT 17501220
QLD 41315
WA SA48240
NT 345
SA ISL 178143
TAS 3020

Certis Security Australia Pty Ltd

NSW 405149073
ACT 17501742
QLD 3158254
WA SA 72311
SA ISL 235794
VIC Z05 798 61S
VIC Z05 798 40S
NT 1093
TAS 458596293

Video

Apply Now

Refine Your Search

virtual customer service jobs in sydney nsw

Billings Officer

Corporate Receptionist

Home Assessor

Cargo Trainee Broker

Service Desk Analyst

SCHN - Westmead Main Information Desk Receptionist

Head of CCaaS Customer Success

Control Room Operator

Service Delivery Manager | Defence

Admin Officer CHCK

SCHN - Westmead Main Information Desk Receptionist

Customer Success Manager (ANZ)

Project Manager

Admin Officer CHCK

Customer Sales Representative (Inbound Contact Centre)

Service Desk Analyst

Billing Team Leader

Space Coordinator

Virtual Pharmacy Representative

Product Owner (Senior Manager) – AI Agents and Customer Journeys, Business Banking

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