Job Summary:
JOB DESCRIPTION – TOURNAMENT ACCOUNT MANAGER
Location: Sydney, Australia
Division: Ticketmaster Australia / Ticketmaster Sport
Line Manager: Project Implementation Manager
Contract Terms : Fixed Term concluding November 2027
The Tournaments team are responsible for the delivery of exceptional ticketing service to clients (Promoter) through the effective management of client requirements.
Working closely and collaboratively with the client and internal stakeholders ensuring systems and processes are delivered to ensure not only a positive client experience but also a positive customer experience .
The team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.
The Tournament Account Manager works as a team member within the Tournaments team sharing knowledge, information and valuable client feedback with other colleagues to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients.
The Tournament Account Manager is responsible for the development and maintenance of all events and information sold through Ticketmaster for the Rugby World Cup 2027 tournament. The team are specifically responsible for the building of events, advanced event configurations, event amendments management, inventory changes, price changes/ promotions and event quality assurance . The Tournament Account Manager team provide a professional, timely service, taking ownership of issues and requests with a client -focused approach .
The Tournament Account Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.
Build, check and QA test events prior to on sale, working closely with the client to ensure strong communication is maintained and that all requirements are met. P articipate in on sale calls where necessary .
Work closely with internal departments to ensure they are kept fully informed about upcoming events and services that have been committed to clients . Accordingly, provide all necessary information and assistance to these departments in their planning so all client deadlines are achieved . Consult with clients and internal departments to understand their business initiatives and how our solutions can assist them.
Ensure staff in Groups, Contact Centre, and Box Office teams have accurate information and are sufficiently briefed, effectively trained, motivated and empowered to make decisions within their respective areas when performing duties related to event management to ensure the provision of excellent service to patrons.
Develop clear policies and procedures for Client or Venue Box Offices. Furthermore, the Client Manager will work closely with Venue/Client Box Offices and support areas ensuring they are properly set up and appropriately rostered with fully trained staff to provide the maximum level of service. This is done either as part of the role of Client Manager or if possible , done through team coordination with a local Box Office Manager. Certain Events and/or Clients will require the presence of the Tournament Account Manager on-site during the event
Work closely with the Marketing Department, developing marketing initiatives specific to client needs in order to maximise ticket sales. You will also be required to develop post event reports, event analysis and provide recommendations for future events.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Communication (Communication) - You must be able to demonstrate strong communication skills, both written and verbal . Strong ability to communicate with clarity and confidence business developments and each client’s requirements and deadlines to internal and external customers . Effective listening skills are also paramount along with the ability to resolve disputes or conflicts with clients. The ability to effectively handle difficult conversations is a key communication requirement.
Computer literacy - I.T. literacy essential - Windows Office Suite (PowerPoint, Word, Excel and Outlook) Familiarity and aptitude with a significant number of different ticketing systems, products and websites/apps.
Flexibility (Accountability) - You must demonstrate an ability to accommodate and adapt to the changing needs of the business in a highly pressured working environment . At the same time, proven ability to adhere to set guidelines and process adherence . Deal with higher-level complaints and recognise the need for flexibility where applicable.
Results oriented - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying the effective application of effort and resources, combined with passion, belief and energy.
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision .
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
