In-Demand Technical services manager Jobs in Sydney Nsw

Technical Client Services Manager
LAB3 —Sydney NSW
- Full-time
- Azure
- Master's degree
Quick Apply
Assistant Technical Services Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Presentation skills
- AI
- Communication skills
Quick Apply
Global Technical Services Project Manager (7-Month Contract)
ResMed —Sydney NSW
- Full-time
- PMP
- Agile
- Communication skills
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- Education
- Employee stock purchase plan
- Work from home
Quick Apply
Project Manager - Technical Services
Turner & Townsend —Sydney NSW
- Full-time
- Management
Quick Apply
Manager, Technical Solutions
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Work from home
Assistant Technical Services Manager
JLL —Sydney NSW
- On call
- Presentation skills
- Communication skills
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
9d
Service Delivery Senior Manager – Software Publisher Services - anywhere in APAC
Connor Consulting —Sydney NSW
- Full-time
- Remote
- PMP
- Education
- No degree
Quick Apply
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Amazon Kuiper Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- DevOps
- Engineering
Product Manager, Technical Solution Lead
AUSIEX —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Databases
- SQL
- Work from home
- Parental leave
Quick Apply
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
Sr. Technical Delivery Manager
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- Azure
- PMP
- Master's degree
- Profit sharing
- Wellness program
Technical Program Manager
Anduril Industries —Sydney NSW
- Full-time
- Computer Science
- Engineering
- Analysis skills
Quick Apply
Senior Technical Consultant and Care Manager
SWIFT Financial Messaging Services —Sydney NSW
- Weekend availability
- Computer science
- Azure
- Computer Science
Manager, Support Services Engineering (Sydney)
Neilson Financial Services —Sydney NSW
- Hybrid work
- Azure
- Management
- Data analysis skills
- Annual leave
- Parental leave
Quick Apply
Technical Account Manager, APAC
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
Security Services Manager
ASI Solutions —Botany NSW
- Full-time
- Leadership
- Communication skills
- Parental leave
Quick Apply
Senior Manager | Trustee Services
Link Group —Sydney NSW
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Parental leave
5d
Senior Engagement Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- AWS
- Presentation skills
- Bachelor's degree
11d

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Technical Client Services Manager

LAB3 -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Cloud infrastructure
Azure
Incident management
Master's degree

Full Job Description

LAB3 is a leading Managed Services Provider focused on empowering organizations leveraging Microsoft tech and automation in the Cloud, Modern Workplace, Security, Network, and Data space. We are looking for a Technical Client Services Manager based in Sydney to be an integral part of our client management team that champions customer success, nurtures client relationships, ensures value realization, and drives continuous improvement.
The Role

You will be the technical liaison between engineering teams and clients, translating complex issues into clear communications and ensuring engineers have the context they need to deliver.
Technically lead incident management end-to-end, from initial triage through to resolution and post-incident review, driving urgency and accountability across internal teams without formal authority over them.
Oversee day-to-day service delivery with a meticulous eye for detail, monitoring SLA and KPI adherence, identifying risks early, and holding the line on quality.
Own governance across your accounts, ensuring reporting, reviews, and documentation are consistently accurate, meaningful, and delivered on time, prepared and presented by you.
Drive continuous improvement and value-add outcomes including cost optimisation, automation, and process improvement, identifying opportunities proactively and seeing them through to execution.
Work autonomously across the organisation, using your relationships and credibility to influence outcomes, unblock issues, and align stakeholders without relying on escalation paths.
Facilitate contract renewals and work alongside the sales team to identify and progress expansion opportunities from a position of genuine account knowledge.
Ensure seamless communication and coordination during transitions, project handovers, and periods of change, keeping both client and internal teams aligned throughout.
Produce and maintain high-quality documentation across your accounts including runbooks, process guides, service reviews, and incident records. Where processes don't yet exist, take ownership of defining and formalising them to a standard the broader organisation can rely on.

The Ideal Candidate

Proven experience in client management, service delivery, or technical account management within a managed services or technology environment with a track record of doing the work, not just overseeing it.
Ideally your career started as a techie, and you moved to a client delivery role, maintaining a deep understanding of technology, particularly in cloud infrastructure, apps, Microsoft Azure and M365. You have the ability to quickly understand new concepts, platforms, and architectures.
Exceptionally detail-oriented, with the discipline to manage multiple accounts and workstreams simultaneously, without things slipping through the cracks.
A natural communicator who can adapt their style across engineers, executives, and clients and who defaults to over-communicating rather than under.
Highly autonomous and self-directed, comfortable operating independently and resourceful enough to drive outcomes through influence.
Commercially aware, with a client-first mindset and genuine interest in the long-term success of the accounts you own.
A passion for continuous improvement, an instinct for spotting areas of improvement and the initiative to do something about it.
Strong documentation discipline with a methodical approach to process. You follow established frameworks rigorously, and when you find a gap, you don't wait to be asked to fill it.
You are an Australian Citizen and eligible to obtain and maintain an AGSVA security clearance.
Must have an ITIL Foundation Certification with Microsoft Azure Fundamentals (AZ-900) & Microsoft 365 Fundamentals (MS-900) preferred

What’s in it for you?

Be part of a team that leverages modern technologies to solve real problems and provides top levels of customer satisfaction
Work with a Microsoft Partner of the Year award winner with multiple specialisations
Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning
Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences.
Take advantage of the flexibility of a hybrid workplace and enjoy the flexibility to balance your life
Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore

Apply now, call or connect on LinkedIn for further information.

Quick Apply

Refine Your Search

technical services manager jobs in sydney nsw

Technical Client Services Manager

Assistant Technical Services Manager

Global Technical Services Project Manager (7-Month Contract)

Building Services Customer Success Manager

Project Manager - Technical Services

Manager, Technical Solutions

Assistant Technical Services Manager

Strategic Program Manager, AWS Professional Services

Service Delivery Senior Manager – Software Publisher Services - anywhere in APAC

Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services

Product Manager, Technical Solution Lead

Senior Client Success Manager, Enterprise

Sr. Technical Delivery Manager

Technical Program Manager

Senior Technical Consultant and Care Manager

Manager, Support Services Engineering (Sydney)

Technical Account Manager, APAC

Security Services Manager

Senior Manager | Trustee Services

Senior Engagement Manager, AWS Professional Services

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