In-Demand Technical officer university Jobs in Sydney Nsw

Technical Support Officer - L1
MONEYME —Sydney NSW
- Hybrid work
- Customer service
- University
- Communication skills
- Parental leave
4d
Senior Technical Officer
University of Sydney —Camperdown NSW
- $117,133 - $127,610 a year
- Full-time
- Doctoral degree
- Data analysis skills
- Laboratory experience
7d
Technician Commitment Marketing and Communications Officer
University of Sydney —Camperdown NSW
- $131,108 - $147,868 a year
- Full-time
- Writing skills
- Research
- University
3d
Venue and Programming Manager
University of Sydney —Sydney NSW
- $7 - $117,133 a year
- Full-time
- Management
- Customer service
- Administrative experience
4d
ARIAM Capability Demonstrator - Senior Technical Officer
University of Sydney —Chippendale NSW
- $117,133 - $147,858 a year
- Full-time
- Computer science
- Doctoral degree
- University
5d
Teacher Librarian - Canley Vale High School
Teaching Service —Sydney NSW
- $90,177 - $137,861 a year
- Call employer
- Research
- Teaching
13d
Leader of the Arts - Campbelltown Performing Arts High School
Teaching Service —Sydney NSW
- $149,059 a year
- Senior Secondary Certificate of Education
- Leadership
- Communication skills
13d
Teacher Human Society and its Environment - Campbelltown Performing Arts High School
Teaching Service —Sydney NSW
- $90,177 - $137,861 a year
- Call employer
- Communication skills
- Teaching
13d

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Technical Support Officer - L1

MONEYME
Sydney NSW

Apply Now

Job Details

4 days ago

Benefits

Parental leave
Free massages
Paid volunteer leave

Qualifications

Jira
Customer service
Technical support
ISO 27001
Communication skills

Full Job Description

About MONEYME

MONEYME is a founder-led, ASX-listed digital lender and Certified B Corp on a mission to reinvent credit for modern Australians. Through smart technology, fast decisions, and a seamless customer experience, we're changing how Australians borrow.

From personal loans, car loans, debt consolidation, to credit cards and free credit score tools, we build financial products people actually want.

We move fast. We think big. And growth sits at the centre of everything we do.

What we are looking for

We are looking for a highly motivated and talented individual to join our team as a Technical Support Officer to work within our technical support and operations team. We are looking for someone who is keen to learn, and we are happy to provide training to less experienced individuals.
We are a ISO 27001 certified company and in this role, you will provide software and Hardware related technical support and assistance to our Internal customers, ensuring their satisfaction and resolving their technical issues efficiently. You will have the opportunity to learn and grow within a dynamic and collaborative environment. You will also work closely with other teams and stakeholders to understand, implement, and maintain ISO 27001 requirements.

Responsibilities for this role are:

Provide first-level technical support to customers via various channels, including phone, email, and chat.
Assist customers in troubleshooting software and hardware issues to provide timely and effective solutions.
Resolve technical problems by investigating, diagnosing, and implementing solutions or escalating to the appropriate team.
Document and track customer interactions, including details of inquiries, comments, and actions taken, using Atlassian - Jira.
Collaborate with cross-functional teams, including Operations and product development, to identify and resolve complex technical issues.
Assist in creating and updating technical support documentation, including FAQs, knowledge base articles, and troubleshooting guides.

To be successful in this role you must have the following:

Passion to provide outstanding customer service.
Knowledge and experience working in a technical support position or have academic knowledge gained at TAFE or University.
Outstanding communication skills - Both written and verbal.
Ability to work autonomously, own and complete tasks.
Ability to go above and beyond to help MONEYME clients and customers.

What’s in it for you

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to explore new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

Some of our perks and benefits we offer to our employees are:

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc
Novated lease
Corporate private health discount
Team social events, massages in the office, free coffee and much more

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.

Apply Now

Refine Your Search

technical officer university jobs in sydney nsw

Technical Support Officer - L1

Senior Technical Officer

Technician Commitment Marketing and Communications Officer

Venue and Programming Manager

ARIAM Capability Demonstrator - Senior Technical Officer

Teacher Librarian - Canley Vale High School

Leader of the Arts - Campbelltown Performing Arts High School

Teacher Human Society and its Environment - Campbelltown Performing Arts High School

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