In-Demand remote email support Jobs in sydney nsw

ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
1d
Customer Support Centre Representative
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Annual leave
- Parental leave
14d
Phone Receptionist
Being Energy Wise Pty Ltd T/a Solarwyse —Auburn NSW
- $30 - $35 an hour
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Front desk
Quick Apply
Account Executive
Indeed —Sydney NSW
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Health insurance
- Annual leave
Quick Apply
14d
Customer Support Agent
Prospa —Sydney NSW
- Customer service
- Parental leave
- Employee assistance program
Quick Apply
Administrative Coordinator - Remote (Sydney)
Recollective Inc. —Sydney NSW
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Sales
Quick Apply
Administration & Sales Support Superstar
Deco Studio/Shade to Trade —Kingsgrove NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Computer skills
- Work from home
- Employee discount
Quick Apply
2d
Customer Suppport Representative
Validis —Sydney NSW
- $65,000 - $75,000 a year
- Remote
- Microsoft Excel
- Microsoft Office
- QuickBooks
ICT Support and Test Engineers nec
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Computer Science
- AWS
- Work from home
Quick Apply
1d
Clerk
Healius —North Ryde NSW
- Full-time
- Data entry
- Typing
- Health insurance
- Employee assistance program
Facilities Associate (20hrs per week) - Sydney
Fortrea —Sydney NSW
- Part-time
- Office
- Communication skills
Customer Service Agent (casual) | HQ Sydney
Honey Birdette —Sydney NSW
- Weekend availability
- Hybrid work
- Customer service
- Parental leave
9d
HR Support Consultant - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply
General Admin VA
The Doing Co —Sydney NSW
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- QuickBooks
- Work from home
5d
Church Administrator and Communications Coordinator
Sydney Life Church —Neutral Bay NSW
- $36 - $40 an hour
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Work from home
Quick Apply
7d
Desktop Support Analyst, Information Technology
SMEC —Sydney NSW
- Full-time
- Computer Science
- Parental leave
ICT Software Tester
Simplus Australia —North Sydney NSW
- From $80,830.21 a year
- Full-time
- Hybrid work
- Salesforce
- Work from home
- Employee discount
Quick Apply
Marketing Operations Specialist (Event & Email MarTech)
Canva —Sydney NSW
- Contract
- Remote
- Communication skills
Quick Apply
5d
Technical Service Desk Analyst - Unisys Australia
Unisys Australia —Sydney NSW
- From $5,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick Apply
Customer Service Advisor
Hampers and Gifts Australia —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Data entry
- Employee assistance program
- Employee discount
Quick Apply
8d

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ICT Customer Support Officer

AI Talent
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$70,000 - $120,000 a year
1 day ago

Benefits

Visa sponsorship
Work from home

Qualifications

ITIL Foundation
Website maintenance
TCP
Computer Science
Software troubleshooting
Call centre
Certificate IV
Content management systems
Engineering
IT service management
DHCP
Analysis skills
Bachelor's degree
ITIL
CompTIA Network+
IT support
DNS
Diploma
Communication skills
CompTIA A+
Help desk
Information Technology

Full Job Description

## ICT Customer Support Officer

## Position Overview

We are looking for a motivated and technically proficient ICT Customer Support Officer to join our team and deliver high-quality technical assistance to end users across the organisation. In this role, you will be responsible for diagnosing and resolving hardware and software issues, supporting the deployment and maintenance of computer infrastructure, and ensuring staff can make effective use of technology in their day-to-day work. You will bring strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment. This position is well suited to a detail-oriented professional who thrives on problem-solving and is committed to delivering outstanding service.

## Key Responsibilities

- Respond promptly and professionally to user queries regarding hardware and software problems, providing clear guidance and timely resolutions via phone, email, or in person
- Diagnose and troubleshoot technical issues across a range of systems, applications, and devices, escalating complex matters to senior technical staff where appropriate
- Assess software and hardware requirements to develop practical solutions that meet user and business needs
- Install, configure, and update software applications and operating systems, ensuring compatibility and optimal performance across user environments
- Adapt and modify existing programmes and applications to align with evolving user requirements and organisational workflows
- Repair, replace, and maintain peripheral equipment including printers, terminals, modems, and other connected devices
- Assist in the implementation and maintenance of computer networks, contributing to the configuration and ongoing support of network infrastructure
- Support the design, maintenance, and updating of websites and internal digital platforms as required
- Promote and educate end users on the efficient and effective use of applications, equipment, and IT systems to maximise productivity
- Maintain accurate records of support requests, resolutions, and equipment inventory using ticketing and asset management systems
- Contribute to the development and documentation of IT support procedures, user guides, and knowledge base articles
- Provide support within a call centre environment where required, handling a high volume of inbound technical queries with professionalism and efficiency

## Required Qualifications & Skills

- Certificate IV or Diploma in Information Technology, Network Engineering, or a related discipline, or equivalent practical experience
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, and basic network troubleshooting
- Proficiency in using IT ticketing and asset management systems to log, track, and resolve support requests
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Ability to manage multiple priorities, work independently, and perform effectively under pressure

## Preferred Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field
- Industry certifications such as CompTIA A+, CompTIA Network+, Microsoft 365 Certified, or ITIL Foundation
- Experience supporting users in a call centre or high-volume help desk environment
- Knowledge of Active Directory, Microsoft 365, and remote desktop support tools
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Experience working within ITIL or other IT service management frameworks

## Why Join Us?

- Be part of a collaborative, inclusive team culture that values continuous learning and professional growth
- Access ongoing training, certifications, and career development opportunities to advance your ICT career
- Enjoy flexibility in your working arrangements, with a consistent and structured shift schedule to support work-life balance
- Contribute to meaningful work that directly supports staff productivity and organisational success
- Competitive remuneration package with superannuation, recognising your skills and experience

## Job Details

- Job Type: Full-time, Permanent
- Work Schedule: 8-hour shift
- Salary: $70,000 – $120,000 per year + Super

Job Types: Full-time, Permanent

Pay: $70,000.00 – $120,000.00 per year

Benefits:

Work from home

Application Question(s):

Are you currently in Australia?
Are you looking for visa sponsorship?
How many years of experience do you have?

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

Refine Your Search

remote email support jobs in sydney nsw

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