Who we are
The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December 2025, is responsible for regulating more than 6,000 ECEC services across the state.
Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.
The Commission places children at the centre of all decision-making, working to ensure they are safe, respected, and supported to thrive in high-quality early learning environments that promote their development, wellbeing, and lifelong learning. It also drives continuous improvement across the sector through evidence-informed regulation and reform to strengthen community confidence in ECEC services.
The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.
- Ongoing Full-Time opportunity
- Located in Parramatta with flexible working arrangements available
- Salary ranges from $116,981 to $129,492 p.a. plus superannuation and annual leave loading
About the role
As the Information and Enquiries Coordinator you will oversee the day-to-day operations of a service delivery team within a call-centre environment, providing guidance and support to ensure accurate, timely, high-quality responses and advice to customers and stakeholders relating to early childhood education and care (ECEC) services.
Your responsibilities will also include:
- Monitoring and coordinating incoming enquiries, ensuring timely resolution and appropriate escalation of serious matters
- Coaching and developing team capability to deliver consistent, high-quality customer service
- Analysing performance data and opportunities to improve systems, process and service delivery
- Preparing clear, evidence-based correspondence, reports and submissions
For further information please click here to view the role description
About you
To be successful in this role, you will bring leadership experience to guide and support a high-performing team. With a strong risk-based mindset and customer-centred approach, you will ensure timely, informed and effective responses to enquiries that contribute to safe and high-quality of ECEC services.
You will also demonstrate:
- Proven ability to lead, guide and support a team in a fast-paced, high-volume environment
- Confidence in coaching team members to navigate complex and sensitive customer interactions
- Strong critical-thinking skills to identify emerging trends, issues, assess risk and make timely and informed decisions
- Excellent communication skills, with the ability to provide clear advice and guidance to team members and stakeholders
- Effective collaboration and stakeholder engagement skills to maintain consistent, high-quality service delivery
Essential requirements of the role
- Current and valid Working with Children Check (WWCC) Clearance for paid employment.
- Demonstrated understanding of and commitment to the value of early childhood education and care.
Benefits
- Flexible working arrangements
- 35 hour working week
- Competitive pay, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Health & Wellbeing and Employee Assistance Programs.
- Opportunities for advancement and mobility across the Early Learning Commission to support your career growth
How to apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Applicants are also required to provide responses to the two pre-screening questions below, as part of the online application process:
Question 1
When have you had to assist others to adhere to legislation or a code of conduct? What happened? How was it resolved? (300 words max)
Question 2
Describe a time when one of your colleagues was not providing service according to the division’s standards. What did you do and what was the outcome? (300 words max)
Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities.
Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) member with the NSW Department of Education or NSW Early Learning Commission,
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Monday 14 September 2026 at 11:59pm.
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage.
A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles. The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.
