In-Demand Non customer facing Jobs in Sydney Nsw

Customer Experience Specialist
MealSuite —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- AI
- Disability insurance
- Health insurance
Quick Apply
Customer Onboarding Manager
Weel —Sydney NSW
- Hybrid work
- ERP systems
- Organisational skills
- APIs
- Parental leave
- Employee assistance program
11d
Head of Enterprise Customer Success
Heidi —Sydney NSW
- Full-time
- Remote
- Salesforce
- Communication skills
- Work from home
- Parental leave
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
Customer Success Manager Hybrid — Full time Sydney
Objective —Sydney NSW
- Full-time
- AI
- Communication skills
Pathology Collector
Healius Corp. —Sydney NSW
- Every weekend
- Blood sampling
- Communication skills
- Paid training
- Health insurance
12d
Customer Success Manager
Objective Corporation —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
Customer Systems Lead
Heidi —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- Analysis skills
- Work from home
- Parental leave
Head of Customer Education
Heidi —Sydney NSW
- Full-time
- Remote
- Communication skills
- Work from home
- Parental leave
Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Computer Science
- Salesforce
Office Support Coordinator
Thinktank —Sydney NSW
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Customer Technology Solutions Manager
Expeditors —Banksmeadow NSW
- $85,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Presentation skills
Quick Apply
Windows Administrator - L2
Infosys —Sydney NSW
- $90,243 - $98,861 a year
- Azure
- Management
- Administrative experience
- Health insurance
- Parental leave
Incident Co-ordinator
Infosys —Sydney NSW
- $108,571 - $119,893 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
Data Delivery
Infosys —Sydney NSW
- $162,291 - $185,667 a year
- Management
- DevOps
- SQL
- Health insurance
- Parental leave
6d
Incident Cordinator
Infosys —Sydney NSW
- $90,243 - $98,861 a year
- Management
- Databases
- Organisational skills
- Health insurance
- Parental leave
6d
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
API Data Service Officer
WaterNSW —Parramatta NSW
- $121,185 - $133,316 a year
- Full-time
- Azure
- APIs
- Parental leave
7d

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non customer facing jobs near sydney nsw

Customer Experience Specialist

MealSuite -
Sydney NSW

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Extended annual leave
Disability insurance
Health insurance
Unlimited annual leave
Dental insurance
Annual leave
Parental leave
Vision insurance

Qualifications

CRM software
Salesforce
Zendesk
B2B
SaaS
AI
Leadership
Communication skills

Full Job Description

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We are seeking a Customer Experience Specialist to support our growing customer base in a new market. As an early member of our Australian Customer Experience team, you will work across customer support, implementation, and customer success, helping customers achieve value throughout their journey with MealSuite.

Reporting directly to Customer Experience leadership, you will serve as a key connection between our global teams and Australian customers. This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences.

What You'll Do

Serve as a primary point of contact for Australian customers, managing support inquiries across email, chat, and video while maintaining strong CSAT and response time performance
Troubleshoot and resolve product issues, partnering with global Support, Product, and Engineering teams as needed
Support end-to-end customer implementations, including project scoping, configuration guidance, onboarding, training, and go-live readiness
Manage customer relationships throughout the lifecycle, helping drive adoption, engagement, retention, and long-term success
Conduct regular customer check-ins and business reviews, building trusted relationships with stakeholders
Identify customer risks, surface opportunities for improvement, and contribute to customer retention efforts
Collaborate with North American Customer Success, Support, and Implementation teams to deliver a consistent customer experience across regions
Adapt and document processes and playbooks to support the unique needs of the Australian market
Represent the voice of Australian customers internally by sharing feedback, trends, and market insights

What You Bring

2-4+ years of experience in customer-facing roles across at least two of the following areas: customer support, customer success, or implementation/onboarding
Experience working in a B2B SaaS environment
Proven ability to manage customer relationships and support onboarding, adoption, and retention outcomes
Strong problem-solving skills with the ability to troubleshoot technical issues and coordinate cross-functional solutions
Experience using customer-facing platforms such as Salesforce, Planhat, Zendesk, or similar CRM and CX tools
Excellent communication skills and the ability to explain technical concepts to non-technical audiences
Comfortable operating independently and adapting to changing priorities
Experience working with distributed teams across multiple time zones
Familiarity with Australian business culture and customer expectations

Why You'll Love Working Here

Unlimited paid time off – we trust our employees to create balance
Health benefits – medical, dental, vision, life & disability insurance, and paid parental leave starting day one
Hybrid flexibility – balance in-person collaboration with remote work
Work-life balance – 90%+ of employees feel supported by their leaders
Employee Share Ownership Plan (ESOP) – share in MealSuite's growth
Career development opportunities – we support your long-term goals
Purpose-driven work – our mission aligns with the values of 90%+ of employees

Compensation

$75,000.00 - $85,000.00 AUD

Additional Information

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at [email protected].

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is an active hiring need.

Quick Apply

Refine Your Search

non customer facing jobs in sydney nsw

Customer Experience Specialist

Customer Onboarding Manager

Head of Enterprise Customer Success

Customer Success Manager (Enterprise)

Customer Success Manager

Customer Success Manager (SMB)

Customer Success Manager Hybrid — Full time Sydney

Pathology Collector

Customer Success Manager

Customer Systems Lead

Head of Customer Education

Delivery Consultant - Amazon Connect, AWS Professional Services

Office Support Coordinator

Customer Technology Solutions Manager

Windows Administrator - L2

Incident Co-ordinator

Data Delivery

Incident Cordinator

Major Incident Management Lead

API Data Service Officer

I want to receive the latest job alert for non customer facing in sydney nsw

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