In-Demand Mounties group customer service Jobs in Sydney Nsw

Customer Service Manager / Duty Manager - Harbord Diggers
Harbord Diggers —Freshwater NSW
- $90,000 - $100,000 a year
- Weekend availability
- Management
- Customer service
- Leadership
- Gym membership
Food & Beverage Attendant - Harbord Diggers
Harbord Diggers —Freshwater NSW
- Part-time
- Customer service
- Cleaning
- Communication skills
- Gym membership
Courtesy Bus Driver - Harbord Diggers
Harbord Diggers —Freshwater NSW
- Part-time
- Customer service
- First Aid Certification
- Communication skills
- Gym membership
9d

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Customer Service Manager / Duty Manager - Harbord Diggers

Harbord Diggers -
Freshwater NSW

Apply Now

Job Details

Permanent | Full-time
$90,000 - $100,000 a year

Benefits

Uniform provided
Gym membership
On-site parking

Qualifications

Management
RSA
Customer service
Security
RCG
Leadership
Communication skills

Full Job Description

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun, Outcome Driven and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.

Mounties Group have over 280,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

ABOUT THE ROLE

We are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club, located in Freshwater, NSW!

As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team.

More specifically, your duties will include but are not limited to:

Venue management including guest experience, appearance, security, professional leadership
Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards
Talent management and succession planning
Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
Coordination of rosters ensuring operational needs are met
Ensure continuous improvement of our service delivery
Attend and manage customer complaints and issues
Organisation of workflow
Supervision of employees including training and development as well as oversee and manage the employee performance life cycle
Completion of accurate Risk Manager reporting

ABOUT YOU

To be successful for this role, you should have the following:

Previous experience leading daily operations within a similar role in the Hospitality Industry
Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation – or willing to obtain
Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
Strong leadership skills that encourage a supportive work environment
Passion for delivering exceptional guest experiences
Exceptional people management, relationship building, and verbal & written communication skills
Computer literacy
Great conflict resolution abilities
Availability to work a flexible roster, including days, nights and weekends
4-day rotating roster across the work week with 3-days off per roster week.

OUR BENEFITS

Supportive and inclusive team and culture
Free onsite parking
Ongoing learning and development opportunities
Uniforms provided
Discounted gym membership

GROUP WINNER OF:

Western Sydney Business Awards – Employer of Choice 2020
Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
Clubs NSW – Clubs and Community Award for Emergency Services 2023

The salary range for this role is $90-100k per annum.

If you're looking at taking your career to the next level, apply today and don't miss out on this exciting opportunity.

Apply Now

Refine Your Search

mounties group customer service jobs in sydney nsw

Customer Service Manager / Duty Manager - Harbord Diggers

Food & Beverage Attendant - Harbord Diggers

Courtesy Bus Driver - Harbord Diggers

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I want to receive the latest job alert for mounties group customer service in sydney nsw

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