In-Demand Implementation lead Jobs in Sydney Nsw

Customer Experience Lead
MealSuite —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- AI
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Ministerial Engagement Lead
iCare External —Sydney NSW
- From $154,231 a year
- Full-time
- Employee assistance program
- Gym membership
8d
Change and Adoption Lead - AI CoE
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Psychology
Quick Apply
Senior Technical Lead
HCLTech —Sydney NSW
- AWS
4d
Senior Leader – S/4HANA Order to Cash implementation
Accenture —Sydney NSW
- Full-time
- Leadership
- Communication skills
- On-the-job training
- Parental leave
Sourcing Unit Technology & Innovation Lead
Unilever —North Rocks NSW
- Full-time
- Engineering
- No degree
- Manufacturing
7d
Head of Community & Patient Engagement
Sobi —Sydney NSW
- Full-time
- Medicine
- Microsoft Office
- Bachelor's degree
Quick Apply
Senior Support Lead
HCLTech —Sydney NSW
6d
Senior Transport and Distribution Specialist
MANN+HUMMEL —Pymble NSW
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick Apply
ERP Global TPM and Finance Lead
Blackmores Group —Warriewood NSW
- Full-time
- Management
- ERP systems
Associate Product Consultant
Moody's —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consumer Care Sleep Coach
ResMed —Sydney NSW
- Part-time
- Hybrid work
- CRM software
- Sales
- Salesforce
5d
VP, Delivery
Neara —Sydney NSW
- Full-time
- Hybrid work
- AI
6d
Technical Lead
Omnicom Group —Sydney NSW
- Full-time
- Azure
- SQL
- Employee assistance program
14d
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Implementation Manager
Telus Health —Sydney NSW
- Remote
- Microsoft Office
- Bachelor's degree
- Business Administration
- Disability insurance
- Employee assistance program
Education Finance Consultant
Civica —Sydney NSW
- Full-time
- Hybrid work
- No degree
- Communication skills
- Work from home
Quick Apply
EHS Advisor Role (Onsite) (Full time, two-year fixed term) (Program Implementation)
Siemens Energy —Sydney NSW
- Full-time
- Hybrid work
- CPR Certification
- Bachelor's degree
- First Aid Certification
4d
Customer Success Specialist - Agent Solutions
Domain Group —Pyrmont NSW
- Hybrid work
- CRM software
- Presentation skills
- Parental leave
Solutions Consultant
Contentsquare —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Analysis skills
- APIs
- Annual leave
Quick Apply

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Customer Experience Lead

MealSuite -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Extended annual leave
Disability insurance
Health insurance
Unlimited annual leave
Dental insurance
Annual leave
Parental leave
Vision insurance

Qualifications

Salesforce
Zendesk
B2B
SaaS
AI
Communication skills

Full Job Description

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We are seeking a Customer Experience Lead (Australia) to establish and lead our customer experience presence in a new market. As our first CX team member in Australia, you will act as a true generalist across support, implementation, and customer success—owning the full customer lifecycle from onboarding through long-term relationship management.

This role is critical to our expansion into Australia, serving as the bridge between our global CX strategy and local customer needs. You will support customers directly, deliver implementations, drive retention and growth, and represent the voice of the market internally. This is a high-ownership, builder-style role ideal for someone who thrives in ambiguity and enjoys creating structure where none exists.

What You'll Do

Serve as the primary point of contact for Australian customers, managing support inquiries across email, chat, and video while maintaining strong CSAT and response times
Lead end-to-end implementations, including project scoping, configuration guidance, onboarding, and go-live readiness
Own customer success outcomes by managing account health, driving product adoption, and ensuring retention across your portfolio
Build strong relationships with customer stakeholders through regular check-ins and business reviews, identifying risks and growth opportunities
Partner with global CX, Product, and Engineering teams to troubleshoot issues, escalate trends, and improve overall experience
Adapt global playbooks for the Australian market and document new processes to support scale
Represent the voice of Australian customers internally, advocating for market-specific needs and influencing product and CX strategy
Help define and build the future CX team structure in Australia as the business grows

What You Bring

3–6+ years of experience in customer-facing roles across at least two of: support, customer success, or implementation
Proven ability to manage a portfolio of customers, including onboarding, adoption, and retention outcomes
Experience working in B2B SaaS environments and familiarity with customer lifecycle management
Strong problem-solving skills with the ability to troubleshoot technical issues and coordinate cross-functional solutions
Experience working with tools such as Salesforce, Zendesk, or similar CX/CRM platforms
Demonstrated ability to operate independently in ambiguous, fast-paced environments
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders
Experience working across time zones and collaborating with distributed teams
Bonus: experience in healthcare, senior living, or adjacent industries; experience in a market-launch or “team of one” environment

Why You'll Love Working Here

Unlimited paid time off – we trust our employees to create balance
Retirement savings support – RRSP/401(k) matching at 100% up to 3%
Health benefits – medical, dental, vision, life & disability insurance, and paid parental leave starting day one
Hybrid flexibility – balance in-person collaboration with remote work
Work-life balance – 90%+ of employees feel supported by their leaders
Employee Share Ownership Plan (ESOP) – share in MealSuite’s growth
Career development opportunities – we support your long-term goals
Purpose-driven work – our mission aligns with the values of 90%+ of employees

Additional Information

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at [email protected]. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is an active hiring need.

Quick Apply

Refine Your Search

implementation lead jobs in sydney nsw

Customer Experience Lead

Ministerial Engagement Lead

Change and Adoption Lead - AI CoE

Senior Technical Lead

Senior Leader – S/4HANA Order to Cash implementation

Sourcing Unit Technology & Innovation Lead

Head of Community & Patient Engagement

Senior Support Lead

Senior Transport and Distribution Specialist

ERP Global TPM and Finance Lead

Associate Product Consultant

Consumer Care Sleep Coach

VP, Delivery

Technical Lead

Contact Center Transformation Lead

Implementation Manager

Education Finance Consultant

EHS Advisor Role (Onsite) (Full time, two-year fixed term) (Program Implementation)

Customer Success Specialist - Agent Solutions

Solutions Consultant

I want to receive the latest job alert for implementation lead in sydney nsw

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