In-Demand Hr call centre Jobs in Sydney Nsw

Customer Care Consultant (HR) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply
Fraud & Scams Analyst Opportunities - Sydney
Commonwealth Bank —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Office
- Financial services
Customer Care Consultant (Payroll) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Salesforce
- AI
- Communication skills
- Parental leave
Quick Apply
Partnerships Specialist
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Quick Apply
Customer Service Specialist
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- Analysis skills
- Communication skills
4d
ServiceNow System Administrator
Sydney Water —Parramatta NSW
- $151,253.19 a year
- Full-time
- Hybrid work
- Health insurance
- Parental leave
6d
SAP Integration CPI/PO Consultant
Tritusa Pty Ltd —Barangaroo NSW
- $80,000 - $100,000 a year
- Full-time
- APIs
- In-person
- Communication skills
Quick Apply
3h
Customer Service Advisor
Circular Economy Systems —Sydney NSW
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
Community Centre Officer
Northern Beaches Council —Northern Beaches NSW
- $80,029.58 - $93,006.52 a year
- Full-time
- Organisational skills
7d
Senior Visitor Services Officer
Northern Beaches Council —Northern Beaches NSW
- $74,312.80 - $86,363.83 a year
- Full-time
- Customer service
- Communication skills
- Wellness program
5d
Digital Account Executive
Kinatico —Sydney NSW
- Full-time
- Remote
- CRM software
- Sales
- AI
Quick Apply
11d
Early Childhood Educator (Cert III)
Northern Beaches Council —Northern Beaches NSW
- $41.06 an hour
- Call employer
- Wellness program
Early Childhood Educator - Diploma
Northern Beaches Council —Northern Beaches NSW
- $46.82 an hour
- Call employer
- Wellness program
Senior Accountant - Public Practice
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Communication skills
- Annual leave
- Work from home
Quick Apply
Payroll Project Manager
Louis Vuitton —Sydney NSW
- Contract
Head of Strategy & Change, COO
AMP Limited —Sydney NSW
- Full-time
- Financial services
- AI
3d
Team Leader, Gardens
Northern Beaches Council —Northern Beaches NSW
- $74,312.80 - $86,363.83 a year
- Full-time
11d
Advanced Analytics Senior Analyst
Commonwealth Bank —Sydney NSW
- Full-time
- Master's degree
- SQL
- Analysis skills
3h
Swim Instructor at Manly Andrew Boy Charlton Aquatic Centre
Northern Beaches Council —Northern Beaches NSW
- $38.90 an hour
- Call employer
- Wellness program
Account Mgmt - Account Manager
Capital Transport Group —Rydalmere NSW
- Full-time
- Communication skills
Quick Apply

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Customer Care Consultant (HR) - Remote

Employment Hero -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Parental leave

Qualifications

Salesforce
Zendesk
Payroll
Communications
SaaS
AI
Communication skills

Full Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

This will include

You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Take on client and team HR escalations for our customers
Assist with requirements gathering to run post mortems and run internal support team workshops
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible
Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

Relevant Australian and/or New Zealand Payroll knowledge and industry experience.
Previous experience in setting up, implementing and/or administrating payroll systems (knowledge of EH Payroll/KeyPay is a plus!).
Exposure to working in fluid, high change and high velocity environments.
Prior exposure to customer experience within a SaaS (Software as a Service) environment.
An attitude that always puts your customer's needs first
Problem solving skills with a sound and thorough approach to troubleshooting.
Ability to manage competing priorities, working autonomously; requesting assistance where needed.
Strong and polished verbal and written communication skills.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Quick Apply

Refine Your Search

hr call centre jobs in sydney nsw

Customer Care Consultant (HR) - Remote

Fraud & Scams Analyst Opportunities - Sydney

Customer Care Consultant (Payroll) - Remote

Partnerships Specialist

Customer Service Specialist

ServiceNow System Administrator

SAP Integration CPI/PO Consultant

Customer Service Advisor

Community Centre Officer

Senior Visitor Services Officer

Digital Account Executive

Early Childhood Educator (Cert III)

Early Childhood Educator - Diploma

Senior Accountant - Public Practice

Payroll Project Manager

Head of Strategy & Change, COO

Team Leader, Gardens

Advanced Analytics Senior Analyst

Swim Instructor at Manly Andrew Boy Charlton Aquatic Centre

Account Mgmt - Account Manager

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