In-Demand Head of app Jobs in Sydney Nsw

Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
8d
Head of Resident Operations
Keyton —Sydney NSW
- Full-time
- Budgeting
- Leadership
- Communication skills
- Referral program
Assistant Manager, Digital Growth (FTC)
Sephora —Sydney NSW
- Full-time
- Parental leave
- Employee discount
Customer Solutions Advisor - Part Time - Ultimo
Vodafone Australia —Ultimo NSW
- Part-time
- Parental leave
Head of Agentic SDLC
Woolworths Group —Surry Hills NSW
- Full-time
- AI
- Leadership
- Negotiation
- Work from home
12d
Head of Growth
Fetch Pet —Sydney NSW
- Full-time
- Hybrid work
- AI
- Annual leave
- Parental leave
8d
Merchandise Assistant
Calvin Klein —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
Customer Solutions Advisor - Full Time - Hornsby
Vodafone Australia —Hornsby NSW
- Full-time
- Parental leave
Category Assistant
Tommy Hilfiger —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Parental leave
- Employee assistance program
Allocator
Tommy Hilfiger —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Parental leave
- Employee assistance program
Assistant Manager, Customer Care
PVH Corp. —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
11d
Head of Channel Sales
Block —Sydney NSW
- Management
- Sales
- POS
- Health insurance
Quick Apply
E-Commerce Specialist, Content & Merchandising
Calvin Klein —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Parental leave
- Employee assistance program
11d
Senior Compliance Manager, Financial Services Compliance, Afterpay ANZ
Block, Inc. —Sydney NSW
- Remote
- Management
- Financial services
- AI
- Health insurance
Manager, SMB Account Management
Block, Inc. —Sydney NSW
- Remote
- Management
- Sales
- Business development
- Health insurance
Director of Engineering
Freelancer.com —Sydney NSW
- $180,000 - $220,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Writing skills
Quick Apply
Social & Content Lead
Fetch Pet —Sydney NSW
- Full-time
- Hybrid work
- AI
Customer Marketing Manager
hipages Group —Sydney NSW
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
Quick Apply
12d
Threat Response Technology and Capabilities Product Owner
Mastercard —St Leonards NSW
- Full-time
- Azure
- Computer Science
- Master's degree
APAC Merchant Tech Lead (Ordering Modality)
Uber —Sydney NSW
- Full-time
- Management
- Analysis skills
- Product management

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head of app jobs near sydney nsw

Customer Advocacy Specialist

Virgin Australia -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
8 days ago

Benefits

Work from home
Insurance services

Qualifications

Organisational skills
Communication skills

Full Job Description

510035

Sydney, NSW, Australia
Brisbane, QLD, Australia
Melbourne, VIC, Australia

Full-Time (Permanent)

Closing on: Sep 7 2026

Brisbane based ideally – Sydney will be considered

We’re the airline that dares to be different. Bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower. We combine heart and smarts to deliver seamless, enjoyable experiences that put the fun back into flying and empower our guests with real choice.

What you will be doing:

We're now looking for a Customer Advocacy Specialist to join our highly respected team. If you thrive on solving complex problems, influencing positive outcomes and advocating for customers while balancing commercial and regulatory considerations, this is an opportunity to make a genuine impact.

Our Customer Advocacy team is responsible for resolving the airline's most complex, sensitive and high-profile customer matters. You'll become a trusted expert responsible for managing some of Virgin Australia's most challenging customer cases, working closely with senior leaders, operational teams and external stakeholders to resolve issues with empathy, professionalism and sound judgement.

Every case is different, requiring strong critical thinking, exceptional communication and the ability to balance customer advocacy with commercial, operational and regulatory obligations.

This will be important as the business readies itself for the introduction of the Aviation Industry Ombuds Scheme in 2026.

Reporting to the Head of Customer Advocacy, you'll also play an important role in identifying systemic issues and influencing improvements that enhance the customer experience. Other responsibilities include:

Manage Virgin Australia's most complex, high-risk and escalated customer complaints from end to end

Manage sensitive matters involving vulnerable customers, accessibility requirements and other complex customer circumstances, escalating legal, regulatory and reputational risks where appropriate.

Deliver fair, balanced and customer-focused resolutions while protecting the interests of the business

Liaise with internal stakeholders across Customer Experience, Airport Operations, Contact Centres, Commercial, Legal and Operational teams to gather information and resolve complex matters

Prepare high-quality written responses for customers, regulators and external dispute resolution bodies

Ensure complaints are managed in accordance with regulatory obligations, company policies and service standards

Support governance, reporting and continuous improvement initiatives across Customer Advocacy

You'll be great in this role if you have:

Experience managing complex customer complaints, escalations or dispute resolution cases in highly regulated environments

Outstanding investigation, problem-solving and decision-making skills

Exceptional written communication skills with the ability to prepare professional, high-quality correspondence

The confidence to navigate complex situations involving competing priorities and sensitive issues

Strong stakeholder management skills with experience influencing across multiple business areas

Excellent organisational skills with the ability to manage multiple high priority cases simultaneously

Experience managing Executive, Ombuds or regulatory escalations would highly desirable

Experience within aviation, travel, hospitality or another highly regulated customer environment would be favourable

Your Benefits & Beyond

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)

A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs

Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide

Cheaper hospitality, retail, technology, beauty and wellness services

Free counselling and access to a wellbeing app to support your physical, mental, social and financial health

‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

Next Steps:

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

Virgin Australia is an equal opportunity employer and is committed to creating an inclusive culture and supportive environment for our people.

Ready to apply?

We’re ready to hear from you. Apply now.

Apply Now

Refine Your Search

head of app jobs in sydney nsw

Customer Advocacy Specialist

Head of Resident Operations

Assistant Manager, Digital Growth (FTC)

Customer Solutions Advisor - Part Time - Ultimo

Head of Agentic SDLC

Head of Growth

Merchandise Assistant

Customer Solutions Advisor - Full Time - Hornsby

Category Assistant

Allocator

Assistant Manager, Customer Care

Head of Channel Sales

E-Commerce Specialist, Content & Merchandising

Senior Compliance Manager, Financial Services Compliance, Afterpay ANZ

Manager, SMB Account Management

Director of Engineering

Social & Content Lead

Customer Marketing Manager

Threat Response Technology and Capabilities Product Owner

APAC Merchant Tech Lead (Ordering Modality)

I want to receive the latest job alert for head of app in sydney nsw

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