About the hotel
The Ritz‑Carlton’s first lodge experience is set within the World Heritage–listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury resorts, it was designed to protect and enhance the surrounding natural environment. The property features 40 freestanding one , two , and three bedroom lodges—each with a private indoor/outdoor pool, veranda, living area, and fireplace—alongside a central homestead. Guests enjoy a full suite of amenities including all day dining, two specialty restaurants, a bar, an 81 sqm meeting room, swimming pool, fitness center, tennis courts, kids club, and The Ritz Carlton Spa. Located approximately 190 kilometers from Sydney, the resort is accessible via a three hour drive or a 45 minute helicopter transfer. The lodge is scheduled to open in Q3 2026.
Position Glimpse
This role will be primarily based in the CBD office and perform general office duties to support Marketing team (i.e. monitoring/distributing emails, supporting with enquiries, administrative support). Actively support with the rollout of the annual marketing plan and helping to maintaining brand guidelines in all areas of the hotel. Prepare and submit reports and ensure all office administration is managed with deadlines being met and workload managed effectively.
- Represent the property across all marketing channels; creating and editing content for digital, print, social media platforms, menus and on‑property communications.
- Maintain and regularly audit the property websites, and third‑party digital platforms to ensure accurate, up‑to‑date information and identify areas for improvement.
- Design and coordinate marketing materials (e.g. brochures, promotional materials, maps) for campaigns, events, letters, conferences, and other promotion efforts.
- Assist with media relations, press materials, on‑property media visits, social media and photo/video shoots (coordination assistance such as liaison with photographers and relevant departments) to enhance brand presence and engagement.
- Support day‑to‑day marketing operations including event execution, internal communications, supplier coordination, purchase orders, tours and familiarisation visits.
- Prepare accurate internal administration and accounting paperwork including purchase order and gift voucher requests.
- Maintain up-to-date knowledge of market trends and competitor activity, and be fully versed in Marriott International loyalty program to maximise marketing opportunities.
- Assist with the planning and execution of marketing events (may involve events after-hours).
- Attend all relevant meetings, ensuring active participation, timely follow up on action items and pro-active dissemination of relevant communication points back to the department.
Skills & Experience
- Bachelor’s degree in marketing or related field or minimum 1 year experience in a similar role, preferably in the Hospitality Industry.
- Strong copywriting skills and high attention to detail. Experience in drafting engaging marketing communications across a variety of channels and mediums.
- Experience in social media strategy, management and content creation.
- Experience with Adobe Creative Cloud, Canva or equivalent.
- Knowledge of local market and consumer trends, and understanding of luxury hospitality and standards is a plus.
- Ability to work effectively under pressure to meet deadlines in a fast-paced environment.
- Ability to work independently and as part of a team.
- A passion for delivering exceptional guest experiences and creating memorable events.
Only shortlisted candidates will be contacted to go through our selection process.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
