JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The role:
JLL is seeking an exceptional Account Director to lead our strategic partnership a major Australian financial institution. This is a pivotal senior leadership role that sits at the intersection of operational excellence, transformation leadership, and executive client engagement.
As Account Director, you will own JLL's end-to-end service delivery and relationship on the Client account – acting as our principal representative to the client's C-suite and senior property, security, and strategy leadership. You will lead a high-performing team through a period of active change as our Client reimagines its workplace strategy and operating model, while maintaining rigorous contract performance, governance, and commercial discipline.
You will be a leader who can operate with pace and precision in a live, complex environment – one who balances strategic vision with hands-on accountability.
The role is based in Sydney CBD.
Key Responsibilities:
Own the day-to-day and strategic relationship with the client's senior stakeholders, representing JLL credibly in front of C-suite and executive leadership on sensitive and scrutinised matters.
Maintain rigorous oversight of contract KPIs, financial reporting, and risk and compliance frameworks, ensuring transparent, evidence-based reporting to the client.
Negotiate and manage the account's KPI and performance framework directly with the client, owning resolution of open items, audit findings, and governance action plans.
Partner with the client's transformation leadership to align JLL's service delivery with their broader change agenda and evolving workplace strategy.
Lead the design and rollout of experience-led, change-adopted service models that support the client's reimagined space and operating model.
Identify and develop opportunities to grow JLL's scope and value on the account, supporting bids, rebids, and new service line development.
Lead and develop a multidisciplinary JLL team consisting of Finance, Operations, Property, Technology & Reporting, and Safety & Compliance functions.
Translate best practice from JLL's global banking and financial services portfolio into practical recommendations, embedding technology- and data-enabled ways of working.
What You’ll Bring:
Substantial senior account leadership experience in property, IFM, or corporate real estate—ideally within a regulated or banking-sector environment.
Demonstrated experience negotiating contract KPIs and managing client governance, audit, and compliance processes with rigorous accountability.
Strong financial and commercial acumen with the ability to drive performance and growth; CPA/CA qualification or equivalent an advantage.
Evidence of leading or contributing to organisational change, transformation, or workplace strategy programs in complex stakeholder environments.
Prior experience within the banking or financial services sector, ideally with a major Australian bank or comparable institution.
Track record of building and deploying best-practice playbooks or operating models across multiple accounts or markets.
Practical experience with AI-enabled tools, data/BI platforms, and technology-driven service delivery to enhance client outcomes.
Comfort operating at pace in a live, complex account with immediate delivery expectations and the ability to balance strategic vision with hands-on execution.
Benefits
Great employee discounts off fitness, wellbeing & other renowned bands
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
Hybrid / flexible working
About us:
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. Apply today, quoting job reference number JPREQ526628
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
