Department: Major Program Delivery
Department/Agency: Department of Communities and Justice
Location:
Parramatta, NSW, AU, 2150
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Req ID: 85878
Senior Operations Manager
Location: Parramatta / Hybrid (50% in office)
Employment type: Ongoing Full time
Salary: Clerk Grade 11/12 ($154,231 - $178,369 pa), plus employer’s contribution to superannuation and annual leave loading
Your role
The Senior Operations Manager (Maintenance) leads maintenance and asset management services across the DCJ property portfolio, ensuring safe, compliant and customer-focused outcomes. The role drives operational performance, contract management and continuous improvement to support the Department’s strategic and operational objectives.
What you’ll do
The Senior Operations Manager (Maintenance) leads the maintenance function. Supporting the Associate Director in the delivery of strategic asset and maintenance outcomes.
The role is responsible for managing the team, contractor performance, building strong stakeholder relationships, undertaking site visits, and ensuring maintenance services are safe, compliant and customer focused.
Day-to-day responsibilities include overseeing maintenance programs, monitoring service delivery and performance, managing operational risks, providing strategic advice, and driving continuous improvement to support effective asset management and operational outcomes.
The Maintenance team forms part of the Major Program Delivery Division within Infrastructure & Assets and is responsible for delivering maintenance services across the DCJ property portfolio. Led by the Associate Director, the team includes the Senior Operations Manager (Maintenance), Lead Maintenance and Maintenance Coordinators who work collaboratively with service providers, stakeholders and operational sites across NSW.
The team offers a supportive, customer-focused and collaborative environment that values continuous improvement, innovation, safety and compliance, while working together to deliver quality asset and maintenance outcomes.
What we’re looking for
The ideal candidate will be a proactive and strategic leader with strong experience in maintenance operations, contractor and stakeholder management, and the delivery of asset management outcomes.
They will have a proven ability to lead teams, drive performance, manage competing priorities, and build positive relationships across a diverse range of stakeholders. The successful candidate will demonstrate excellent communication, problem-solving, and decision-making skills, combined with a strong customer focus and commitment to continuous improvement.
Strong contract management, procurement, and vendor performance management experience.
Knowledge of asset management principles, maintenance planning, compliance requirements, and risk management.
Desirable qualifications, experience and skills:
Tertiary qualifications in asset management, facilities management, construction, property, business management or a related discipline, or equivalent industry experience.
Demonstrated experience leading maintenance, facilities or asset management functions within a large and complex property portfolio.
Proven experience managing major maintenance contracts, service providers and commercial performance to achieve organisational outcomes.
Strong understanding of asset management principles, maintenance planning, governance, risk management and legislative compliance requirements.
Experience with maintenance budgeting, forecasting, financial management and performance reporting.
Ability to interpret and analyse asset, maintenance and financial data to inform strategic decision-making and drive continuous improvement.
Highly developed leadership skills with experience building high-performing teams, developing capability and driving a positive team culture.
Exceptional stakeholder engagement, communication and negotiation skills, with the ability to influence and collaborate across all levels of the organisation.
Experience providing strategic advice and support to senior leaders on maintenance, operational and asset management matters.
Experience working within a government, public sector or similarly complex operational environment would be highly regarded.
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.
Are you ready to join us?
Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).
Applications close Wednesday, 16th September 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kathy Webb, Associate Director & Business Partner Infrastructure Operations CS/YJ on 0472 673 344 or at
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
