Short Intro and About the Job :
Permanent | Part time-3 days a week | Hybrid Working
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Join Danone (Nutricia), a global leader in specialised nutrition and health-focused food
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Use your nutrition expertise to support consumers, patients and healthcare professionals
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Make a meaningful impact by helping improve health outcomes through specialised nutrition solutions
ABOUT THE ROLE
Danone (Nutricia) is seeking a passionate and consumer-focused Dietitian to join our Nutricia Careline team.
As the trusted voice of Nutricia, you will provide expert nutrition advice, feeding support and product information to consumers, caregivers, patients and healthcare professionals across Australia and New Zealand. You will deliver support across multiple channels including phone, email, live chat and digital platforms while ensuring an exceptional customer experience.
This is an exciting opportunity to combine clinical expertise with customer engagement in a role that directly supports people living with a range of nutritional needs and health conditions.
KEY RESPONSIBILITIES
Consumer & Healthcare Professional Support
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Provide evidence-based nutrition advice, feeding support and product information across the Nutricia portfolio.
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Respond to enquiries from consumers, patients, caregivers and healthcare professionals.
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Support enquiries relating to specialised nutrition, enteral feeding, allergies, intolerances and metabolic conditions.
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Deliver a high-quality, empathetic and professional customer experience across all communication channels.
Issue Resolution & Customer Care
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Manage product, stock availability and sample-related enquiries.
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Support the handling and escalation of product complaints and quality concerns.
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Help identify practical solutions that support positive outcomes for consumers and patients.
Quality, Compliance & Insights
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Accurately document customer interactions within CRM systems.
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Ensure compliance with all relevant policies, procedures and regulatory requirements.
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Capture consumer insights and trends that help inform business decisions and continuous improvement.
Cross-Functional Collaboration
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Partner with Medical Affairs, Marketing, Regulatory Affairs, Research & Innovation, Sales and Customer Service teams.
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Contribute to educational resources, website content, product launches and business projects.
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Support internal training and knowledge-sharing initiatives.
About You:
ABOUT YOU
You are a qualified Dietitian who is passionate about improving people's lives through nutrition. You combine strong clinical knowledge with excellent communication skills and genuinely enjoy supporting consumers and healthcare professionals.
Ideally, You Will Have:
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Qualification as a Registered Dietitian with current Australian or New Zealand registration.
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Accredited Practising Dietitian (APD) status or equivalent.
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Minimum 2 years' experience in a clinical, healthcare, nutrition advisory or customer-facing role.
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Strong knowledge of nutrition support and specialised nutrition.
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Excellent verbal and written communication skills.
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Strong organisational skills and attention to detail.
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Confidence working autonomously in a fast-paced environment.
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A collaborative, empathetic and consumer-focused approach.
About Us, We offer and What's next:
ABOUT US
At Danone, our mission is to bring health through food to as many people as possible. Guided by our purpose, One Planet. One Health, we're proud to be a B Corp-certified organisation and a Great Place to Work, committed to making a positive impact on people, communities, and the planet.
WE OFFER
At Danone, purpose and performance go hand in hand. We're committed to creating an environment where our people feel empowered, supported and inspired to do meaningful work while growing their careers.
What You Can Expect
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A purpose-driven culture where your work makes a genuine difference.
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Ongoing learning, development and career growth opportunities.
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Exposure to leading healthcare and nutrition professionals.
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A supportive, collaborative and inclusive workplace.
Competitive Total Rewards
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Health, life and salary continuance insurance benefits.
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26 weeks gender-neutral paid parental leave.
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Access to our Employee Share Subscription Plan after one year of service.
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Annual salary reviews and performance-based incentives.
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A comprehensive employee wellbeing program.
HOW TO APPLY
If you're passionate about nutrition and want to help improve the lives of consumers and patients every day, click Apply and submit your CV.
DIVERSITY, EQUITY & INCLUSION
We are proud to be an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to thrive.
