In-Demand Call centre operational support officer Jobs in Sydney Nsw

Call Centre Operational Support Officer
NSW Health —North Parramatta NSW
- $79,171.07 - $80,966.53 a year
- Full-time
- Microsoft Excel
- Management
- Administrative experience
13d
Call Centre Operational Support Officer
Western Sydney Local Health District —Sydney NSW
- $79,171.07 - $80,966.53 a year
- Full-time
- Microsoft Excel
- Management
- Administrative experience
13d
Collections Officer
Transurban —Sydney NSW
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
Communications Officer
NSW Police Force —Surry Hills NSW
- $70,579 - $87,199 a year
- Full-time
- Paid training
5d
Financial Care Officer - 12 Month Contract
ING —Sydney NSW
- Contract
- Customer service
- Financial services
- Communication skills
7d
Client Services Team Leader
HUB24 —Sydney NSW
- Full-time
- Financial services
Control Room Operator
Assetlink —Brookvale NSW
- Full-time
- CPR Certification
- Customer service
- First Aid Certification
Senior Program Officer
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Analysis skills
- Communication skills
3d
ANZ Education Sales Specialist (Higher Education, K-12 & Public Sector)
Adobe —Sydney NSW
- Full-time
- Sales
- AI
Senior Program Officer
NSW Reconstruction Authority —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Analysis skills
- Communication skills
1d
Safety Officer
Richemont —Sydney NSW
- Management
- Microsoft Office
- Bachelor's degree
16h
Clinical Education Lead
Columbia Aged Care —Strathfield NSW
- Full-time
- Leadership
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
13h

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Call Centre Operational Support Officer
NSW Health —North Parramatta NSW
As a key operational support role, you will ensure the smooth, efficient functioning of the HCIS call centre while providing guidance to Customer Service…
$79,171.07 - $80,966.53 a year
13d
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Call Centre Operational Support Officer

NSW Health -
North Parramatta NSW

Apply Now

Job Details

Permanent | Full-time
$79,171.07 - $80,966.53 a year
13 days ago

Qualifications

Microsoft Excel
Management
Call centre
Patient service
Administrative experience
Leadership
Communication skills

Full Job Description

Be the backbone of a high-performing healthcare call centre
Coordinate fast-paced interpreter bookings across diverse platforms
Grow your career in a supportive, purpose-driven health team

Manage operations, coordinate bookings, and build strong call centre performance in a fast-paced Healthcare Interpreter Service environment.

Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Remuneration: $79,171.07 - $80,966.53 per annum
Hours Per Week: 38
Location: Cumberland Hospital

Where you'll be working
Join the Health Care Interpreter Service (HCIS) at Cumberland Hospital, a vital service supporting patient-centred communication across NSW Health. You’ll work in a collaborative team that values efficiency, accuracy, and cultural inclusivity.

Support a diverse, multicultural healthcare environment

Work within a collaborative, supportive and knowledgeable team

Contribute to improving patient care through access to interpreter services

Thrive in a dynamic, high-volume call centre setting

Access ongoing development and learning opportunities

What you'll be doing
As a key operational support role, you will ensure the smooth, efficient functioning of the HCIS call centre while providing guidance to Customer Service Officers and supporting the Call Centre Coordinator.

Coordinate daily call centre operations, bookings, and telephony systems

Manage complex interpreter bookings, including rare language sourcing

Maintain scheduling systems, rosters, and data accuracy

Prepare reports and provide high-level administrative support

Act as a key support contact for CSOs, assisting with training and escalation

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

Selection Criteria:

1. Demonstrated experience in a supervisory or team leadership role in a high-volume call centre within a call centre or customer service environment, with the ability to manage day-to-day operations including coordinating workflows, monitoring communication systems, and managing competing priorities.

2. Strong interpersonal and communication skills, with the ability to build and maintain effective working relationships with colleagues, internal teams, and external stakeholders to support high quality, patient centred service delivery.

3. Demonstrated high-level organisational and time-management skills, with proven ability to prioritise competing demands, meet deadlines, maintain attention to detail, and perform effectively under pressure while ensuring continuity of service delivery.

4. Experience supporting roster development and maintaining accurate workforce information, with the ability to update scheduling systems in a timely and reliable manner.

5. Well-developed administrative and documentation skills, including maintaining procedures, standard operating documents, knowledge resources, and other materials that support consistent service delivery.

6. Demonstrated experience in the use of call centre systems and telephony platforms, along with strong computer literacy, including Microsoft applications (Microsoft 365 and Excel), and the ability to learn and adapt to complex in-house systems.

7. Experience providing operational support, guidance, or training to staff, particularly within a customer service or call centre environment, with the ability to support the onboarding and ongoing development of new team members.

8. Demonstrated ability to work autonomously and collaboratively, exercising initiative and accountability while contributing positively as a member of a multidisciplinary team.

Requisition ID: REQ673033
Applications Close: 21st July 2026

Need more information?

Review the detailed Position Description for insights into role requirements and criteria.

Explore the selection process, employment checks, outcomes and notifications.

For inquiries about the role, contact Ailene Valencia-Lim on 9912 3815.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

#S-DNI

Apply Now

Refine Your Search

call centre operational support officer jobs in sydney nsw

Call Centre Operational Support Officer

Call Centre Operational Support Officer

Collections Officer

Communications Officer

Financial Care Officer - 12 Month Contract

Client Services Team Leader

Control Room Operator

Senior Program Officer

ANZ Education Sales Specialist (Higher Education, K-12 & Public Sector)

Senior Program Officer

Safety Officer

Clinical Education Lead

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