About Ren Salon
Ren Salon is a premium hair extension and colour salon located in Paddington, Sydney. We are passionate about delivering exceptional results and creating a high-end, welcoming experience for every client who walks through our doors.
As our business continues to grow, we're looking for the right person to become an important part of our salon and help keep everything running smoothly behind the scenes.
About the Role
This is not a traditional receptionist role.
We are looking for a highly organised, proactive and confident Client Experience & Operations Coordinator who can take ownership of the client journey while supporting the smooth day-to-day operations of the salon.
You will be one of the first points of contact for our clients and will play an important role in ensuring the salon is organised, professional and running efficiently.
We're looking for someone who doesn't wait to be told every next step. You'll need to be comfortable taking initiative, solving problems, managing competing priorities and working independently in a fast-paced environment.
What You'll Be Doing
Your responsibilities will include:
Managing incoming enquiries via phone, email, Instagram and other social platforms
Responding to clients professionally and promptly
Managing and coordinating salon bookings through our booking system
Managing consultation bookings and following up with prospective clients
Following up quotes, enquiries and potential bookings
Supporting clients throughout their journey from initial enquiry through to their appointment
Handling client concerns and finding appropriate solutions
Supporting the salon owner and team with daily operational tasks
Helping keep the salon organised, professional and running smoothly
Managing administrative tasks and maintaining accurate records
Assisting with systems, processes and operational improvements
Identifying areas that need attention and taking initiative to help resolve them
About You
We're looking for someone who is naturally organised and enjoys being the person who keeps everything together.
You will ideally be:
Highly organised and detail-oriented
Confident communicating with a wide range of clients
Warm, professional and personable
Comfortable working independently
Proactive and able to take initiative
Calm and capable when things get busy
A natural problem solver
Comfortable managing multiple tasks at once
Professional and well presented
Confident using technology and learning new systems
Someone who genuinely cares about delivering an exceptional client experience
Experience
Experience in one or more of the following areas would be highly regarded:
Salon coordination or salon management
Reception or front-of-house roles
Customer service
Hospitality
Clinic or practice management
Administration or office management
Client relationship management
Booking and scheduling systems
Experience using Fresha or another booking/CRM system would be highly regarded, but is not essential.
What We're Looking For
The right person for this role will be more than someone who simply answers phones and books appointments.
We are looking for someone who wants to become a key part of a growing business, take ownership of their role and help us continuously improve the way we operate.
This role would suit someone who enjoys variety, responsibility and being trusted to get things done.
Why Join Ren Salon?
Work directly alongside the salon owner
Play an important role in a growing premium salon
Opportunity to develop your career in operations and client experience
A varied role where no two days are exactly the same
Opportunity to contribute ideas and help improve systems and processes
Supportive team environment
Long-term growth opportunities for the right person
Employer questions
I would keep some of the existing questions, but add questions that will help us identify initiative and relevant experience before Natalia spends time interviewing them.
Required questions:
Which of the following statements best describes your right to work in Australia?
How many years of experience do you have in a customer service, reception, administration or operations role?
Do you have experience managing bookings, appointments or client enquiries?
Have you previously worked in a salon, beauty, hospitality, clinic or other fast-paced customer-facing environment?
What booking, CRM or administration systems have you used? Please list any relevant software or platforms.
This role requires someone who can work independently and take initiative. Can you briefly tell us about a time you identified a problem or task that needed attention and took action without being asked?
How much notice are you required to give your current employer?
Do you have a current Police Check (National Police Certificate) for employment?
Pay: $65,000.00 – $70,000.00 per year
Work Location: In person
