In-Demand Amazon customer service Jobs in Sydney Nsw

2027 Customer Success Manager, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Merchandising
Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Computer Science
- Salesforce
2026 Graduate Brand Analyst, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Urgently hiring
- Microsoft Excel
- Management
- Merchandising
Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Commuter assistance
- Health insurance
Operations Supervisor , Amazon Logistics
Amazon Commercial Services Pty Ltd —Chullora NSW
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Manager, Customer Solutions Management, ANZ
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- AI
- Leadership
Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
4d
AWS Consultant - AWS Connect - CX
Concentrix —Sydney NSW
- Full-time
- DevOps
- SQL
- AWS
Senior Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
Customer Enablement Specialist, AWS WWPS
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Microsoft Excel
- Sales
Database Administrator (SQL Server)
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- Azure
- Databases
- SQL
Cloud Sales Representative, ISV , Amazon Web Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Salesforce
- AWS
- AI
7d
Operations Supervisor
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Product/Program Manager - Returns Customer Experience CX
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- SQL
- Analysis skills
- Product management
- Commuter assistance
- Health insurance
Customer Success Manager
AvePoint —Sydney NSW
- Hybrid work
- Azure
- Customer service
- Salesforce
- Health insurance
- Tuition reimbursement
Quick Apply
Workplace Ambassador
JLL —Sydney NSW
- Management
- Customer service
- Administrative experience
22h
WHS Coordinator , Workplace Health and Safety
Amazon Commercial Services Pty Ltd - F47 —Moorebank NSW
- Weekend availability
- Data analysis skills
- Microsoft Office
- Bachelor's degree
14d
Executive Assistant, APJC Technology, APJC Technology
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Microsoft Office
- AWS
- Leadership
Sr. Amazon Quick Strategist, Amazon Quick Customer Success Team, AWS
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Business development
- AWS
- AI
Retail Security Officer - NSW
Challenger Security —Sydney NSW
- Weekend availability
- Writing skills
- First Aid Certification
- Communication skills
- Employee assistance program

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amazon customer service jobs near sydney nsw

2027 Customer Success Manager, Amazon Vendor Services

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Management
Merchandising
Marketing management
Tableau
SQL
Analysis skills
Organisational skills
Communication skills
Marketing

Full Job Description

DESCRIPTION

Do you want to make bold impacts with some of our largest and most visible Retail brands on Amazon? Are you a passionate, customer-obsessed leader with a desire to influence how we drive business growth? You may be a great fit for the Amazon Vendor Services (AVS) team!

AVS works directly with a selection of the most strategic Retail vendors (supplier partners) to improve the value, selection and convenience across their Amazon business. Our team creates and innovates across brands, processes and people to grow business results and improve Vendor engagement and satisfaction.

We are seeking highly motivated Customer Success Managers, who will act as Account Managers owning the client-facing relationship with these supply partners and serve in an e-commerce capacity to drive their success, including growing revenue, improving operational efficiencies, executing initiatives and driving traffic and conversion. In this role, you will influence building and executing joint business plans with your Vendor, and collaborating with them to explore innovative merchandising, operational, and selection improvement opportunities.

The ideal candidate for this role should possess strong analytical, account management and/or vendor management skills. They should be able to deliver on commitments, manage workflows in a fast-paced work environment and actively participate in contributing to continuous improvement initiatives. Above all, they should demonstrate a high level of ownership and ability to navigate ambiguity. If you are interested in growing Amazon’s top brands, then we’re interested in you!

Key job responsibilities
Commencing by 2027, as a Customer Success Manager you will gain experience and a wide range of responsibilities, including;

Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.
Execute tactical support requests for Vendor, such as issue troubleshooting, data reporting, supply chain and catalogue management. Following up and escalating as appropriate to get these resolved in a timely manner.
Demonstrate excellent time-management skills and the ability to work independently while using centralized resources and procedures.
Build strong relationship with the Vendor; be a trusted advisor and the central contact for their issues, questions, requests, escalations, and concerns.
Liaise with other internal departments as necessary to resolve Vendor issues and questions quickly and with high quality.
Teach Vendors how to be more successful on Amazon through training them on Amazon tools and policies and educating them on relevant growth opportunities in Amazon’s ecosystem of products.
Collaborating and exploring innovative ways to identify and execute new product selection, brand management, promotional strategies, operational efficiencies and reporting analysis for your vendors.
Working with varied stakeholders across AVS and wider Amazon teams such as Vendor and Category Managers, Instock, Finance, Operations, Marketing to drive best possible outcomes for your strategic vendors and customers.
Leading planning and performance sessions with your strategic vendors, and act as their main point of contact at Amazon.

To achieve success in this role, you will possess:

A natural appetite for learning and the ability to pick up new skills quickly
Strong analytical, relationship management and organizational skills
A focus on identifying problems and creating solutions!
Exceptional communication skills and a proven track record of building positive working relationships.
Drive to deliver results in an ambiguous environment, being exceptionally detail orientated while looking around corners and thinking bigger about how we create a compelling customer offer.

A day in the life
You will learn and use a wide range of skills working across major functional areas:

Vendor management: growing selection of products available to Amazon customers, driving traffic and conversion initiatives, promotion planning, identifying and resolving vendor-related issues

In-stock management: inventory planning and sales forecasting, tracking purchase orders through to delivery, managing inventory sell-through, working with vendors on PO automation

Content management: improving product detail page content, developing and executing marketing and merchandising plans, improving customer experience onsite

View more information and our Day in the Life of Customer Success Manager here: https://www.youtube.com/watch?v=fYaySG_trNY

About the team
What does my onboarding program look like?

The initial onboarding program (AVS Academy) consists of an Orientation week, where graduates meet and network with senior leaders, get hands on experience at our Fulfillment Centre, learn more around our Day 1 culture and deep dive our Leadership Principles.

The second week consists of an AVS Functional Training curriculum, where graduates gain technical experience required for the Customer Success Manager role. The functional training week is structured around our key AVS pillars; Business Advice, Selection, Operational Excellence, Conversion and Traffic. AVS Academy is designed to develop our pipeline of future leaders, by exposing them to various learning and development opportunities.

BASIC QUALIFICATIONS

You must be in the final year of a university undergraduate or postgraduate degree, or have completed a tertiary qualification (undergraduate or postgraduate) in relevant field within the last 2-3 years.

PREFERRED QUALIFICATIONS

12-24 months prior experience in Consulting or Finance, managing multiple stakeholders or working in data analytics (Excel, SQL, Tableau). Having strong account or client relationship management skills is also desired.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon customer service jobs in sydney nsw

2027 Customer Success Manager, Amazon Vendor Services

Delivery Consultant - Amazon Connect, AWS Professional Services

2026 Graduate Brand Analyst, Amazon Vendor Services

Sr. Product Manager, AU CX Improvements, Amazon Customer Service, AU Customer Experience Improvement

Operations Supervisor , Amazon Logistics

Manager, Customer Solutions Management, ANZ

Datacenter IT Technician Trainee (6 months), Data Centre Operations, Sydney

AWS Consultant - AWS Connect - CX

Senior Delivery Consultant - Amazon Connect, AWS Professional Services

Customer Enablement Specialist, AWS WWPS

Database Administrator (SQL Server)

Cloud Sales Representative, ISV , Amazon Web Services

Operations Supervisor

Product/Program Manager - Returns Customer Experience CX

Customer Success Manager

Workplace Ambassador

WHS Coordinator , Workplace Health and Safety

Executive Assistant, APJC Technology, APJC Technology

Sr. Amazon Quick Strategist, Amazon Quick Customer Success Team, AWS

Retail Security Officer - NSW

I want to receive the latest job alert for amazon customer service in sydney nsw

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