In-Demand Customer resolution representative Jobs in Sydney Eastern Suburbs Nsw

Customer Service Representative
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Customer Resolution Representative
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Parental leave
4d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Customer Service Representative
Gourmet Basket —Artarmon NSW
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
2d
Customer Service Supervisor
Graymont —North Sydney NSW
- Hybrid work
- Sales
- Customer service
- Supervising experience
10d
Customer Service Representative (Fixed term 12 Months)
ResMed —Sydney NSW
- Full-time
- No degree
Premier Customer Care Representative
FedEx AMEA —Mascot NSW
- Full-time
- Customer service
- No experience needed
- Microsoft Office
Customer Service Representative
Globus Medical —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
Operations Supervisor - Transport Logistics
Wymap Group —Banksmeadow NSW
- Administrative experience
- Supervising experience
- Computer skills
2d
Customer Specialist – Insurance Claims
St Andrews's Group —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick Apply
Customer Service Representative
Percepta —Sydney NSW
- No weekends
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
Casualty Claims Specialist
Chubb —Sydney NSW
- Full-time
- Management
- Customer service
- Communication skills
2d
Personal Lines Property Claims Examiner
Chubb —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
9d
Strategic Account Executive - APAC
Aircall —Sydney NSW
- Sales
- Salesforce
- In-person
4d
Credit Solutions Representative Parramatta
Francom —Sydney NSW
- Full-time
- Communication skills
- Negotiation
- Employee assistance program
Senior Customer Care Representative
Stryker —Sydney NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Health insurance
13d
Business Development Rep
Aircall.io, Inc. —Sydney NSW
- Salesforce
- In-person
- AI
Quick Apply
4d
Agency AM Team Lead
Accenture —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
Casualty Claims Examiner
Chubb —Sydney NSW
- Full-time
- Customer service
- Communication skills

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Customer Service Representative

King Living -
Turrella NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
On-site parking

Qualifications

CRM software
Customer service
Salesforce
AI
Communication skills

Full Job Description

Onsite barista, generous discounts, onsite parking & career pathways.
Own warranty cases end to end for an iconic Australian design brand.
Customer-focused role with AI-enabled tools and real problem-solving scope.

Be the customer's advocate — resolving complex issues with empathy, speed and ownership.

The King Difference

This is not just a customer service role where you follow a script and close a ticket.

This is a solutions-focused role where you own warranty and service cases end to end — navigating product issues, repairs and service challenges with a creative mindset and genuine accountability. You will use AI-enabled tools to work smarter, communicate transparently with customers throughout their journey, and deliver resolutions that reflect the premium King Living standard.

If you are a customer-first professional with strong problem-solving instincts and a genuine drive to make things right — this is the role for you.

What You Will Own

Warranty Resolution & Case Ownership
Own post-sale warranty and service enquiries from start to finish — troubleshooting concerns with a creative, solutions-focused mindset that balances process with a great customer experience.

Customer Communication & Coordination
Maintain transparent, timely communication throughout every case — managing expectations, setting service windows and coordinating internally to keep resolutions on track.

AI-Driven Support
Apply AI tools and automations to improve accuracy, turnaround and customer messaging — identifying opportunities to improve first-contact resolution.

Escalation & Operational Support
Identify high-risk or complex issues and escalate appropriately — maintaining strong product knowledge to advise customers accurately on care, materials and coverage.

Process & Improvement
Ensure resolutions align with quality standards and contribute to process improvements and knowledge base articles that make the team better over time.

Who You Are

You will likely come from a customer service, warranty or after-sales support role — ideally within furniture, retail or a service-based industry. What matters most is your empathy, your ownership mindset, and your commitment to resolving every case with care and speed.

You are a solutions-focused customer service professional who takes genuine pride in delivering great outcomes for customers.

Proven background in customer service, preferably in furniture, retail or service-based industries
Strong conflict resolution, de-escalation and communication skills
Familiarity with CRM platforms — Salesforce Customer 360 experience is an advantage
Understanding of warranties, consumer guarantees and product fault assessment
Comfortable using digital tools, AI-enabled systems and knowledge bases
Problem-solving mindset with a genuine focus on customer satisfaction
Strong product knowledge — or the curiosity and drive to build it quickly

AI at King Living

King Living is actively embracing AI across the business to remove friction, increase visibility and accelerate decision making. We are looking for people who are curious, open-minded and excited by the opportunity to use AI and emerging technologies to improve efficiency, automate repetitive tasks and create more time for creative thinking and innovation. You do not need to be an AI expert — but you should have the mindset and willingness to adopt new tools that help us move faster and work smarter.

Why People Join King Living — And Stay

An Iconic Australian Brand
Since 1977, King Living has redefined Australian furniture design. With operations across Australia, New Zealand, the UK, Canada, Singapore, Malaysia, the USA, China and Thailand — you will be supporting customers of a genuinely global premium brand.

AI-Forward Environment
King Living actively embraces AI and emerging technologies — you will be equipped with the tools to work smarter and focus more on what matters most: the customer.

Career Growth
Clear pathways into Senior Warranty Specialist, Team Manager, Customer Service, and specialist enablement or quality roles.

Daily Perks
Freshly brewed coffee from our onsite barista — every day.

Convenience
Complimentary onsite parking at our Design & Support Centre, including EV charging facilities.

Generous Discounts
Employee and family & friends discounts on our full premium product range.

A Team That Backs You
A supportive, values-driven environment with paid parental leave, an EAP program and regular team events.

About King Living
King Living is a family-owned Australian design company with a global footprint and a reputation for innovation, craftsmanship and timeless design. Everything we do is guided by four values: Passion. Integrity. Collaboration. Innovation. These are not words on a wall — they shape how we lead, create and grow.

Our hiring decisions are based not only on experience and skills, but on mindset, attitude and alignment with our values. King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to champion King Living customers with empathy and expertise? We'd love to hear from you.

Quick Apply

Refine Your Search

customer resolution representative jobs in sydney eastern suburbs nsw

Customer Service Representative

Customer Resolution Representative

SVP Client Delivery & Regional Lead APAC

Customer Service Representative

Customer Service Supervisor

Customer Service Representative (Fixed term 12 Months)

Premier Customer Care Representative

Customer Service Representative

Operations Supervisor - Transport Logistics

Customer Specialist – Insurance Claims

Customer Service Representative

Casualty Claims Specialist

Personal Lines Property Claims Examiner

Customer Service Representative

Strategic Account Executive - APAC

Credit Solutions Representative Parramatta

Senior Customer Care Representative

Business Development Rep

Agency AM Team Lead

Casualty Claims Examiner

I want to receive the latest job alert for customer resolution representative in sydney eastern suburbs nsw

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