In-Demand Web analyst Jobs in Sydney, Nsw

IT Support Analyst
Hermès Paris —Sydney NSW
- Full-time
- Computer Science
- English
- In-person
4d
Digital Support Analyst / Digital Content Editor
ING Bank —Sydney NSW
- Communication skills
- Time management
2d
Data Analyst
IKEA —Tempe NSW
- Full-time
- Doctoral degree
- Engineering
- Master's degree
8d
QA & Product Analyst - Mcmahons Point
BIG Brand Influence Group —Sydney NSW
- Full-time
- Management
- SQL
- APIs
Quick Apply
8d
Product Support Analyst(Pathway)
Infor —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Salesforce
- ERP systems
7d
Junior Automation Test Analyst
MACS Technologies —Sydney NSW
- Contract
- Management
- Communication skills
Product Support Analyst (Pathway)
Infor —Sydney NSW
- Full-time
- Azure
- Salesforce
- ERP systems
Senior Test Analyst, Digital
Link Group —Parramatta NSW
- Hybrid work
- Laboratory experience
- Analysis skills
- APIs
- Parental leave
- Employee assistance program
11d
Cyber Security Analyst
Device Technologies Australia —Sydney NSW
- Full-time
- Management
- Computer Science
Security Response Analyst II (Insider Threat)
Mastercard —St Leonards NSW
- Full-time
- Communication skills
Associate DevOps Analyst
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Engineering
- AWS
Software Test Engineer – .Net / C# / MS SQL Server
Dematic Pty. Ltd. —Belrose NSW
- Computer Science
- Sales
- Engineering
- Health insurance
- Parental leave
Associate Operations Analyst
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- SQL
- Restaurant experience
- Communication skills
Senior Test Analyst
SITA Switzerland Sarl —North Sydney NSW
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Work from home
- Employee assistance program
Developer
First Australian Company —Chatswood NSW
- Full-time
- Azure
- Management
- DevOps
- Employee assistance program
- Referral program
Quick Apply
Senior Data Analyst
Livewire Markets —Barangaroo NSW
- Full-time
- Hybrid work
- SQL
- AI
- Communication skills
Quick Apply
Security Analyst
Kasada —Sydney NSW
- Full-time
- Hybrid work
- Databases
- SQL
- Analysis skills
- Parental leave
- Employee assistance program
Implementation Consultant
Motorola Solutions —Sydney NSW
- Full-time
- Computer science
- Education
- Bachelor's degree
Senior Playwright Test Automation Analyst
Cognizant —Sydney NSW
- $100,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Software Engineer
GBST —Sydney NSW
- Full-time
- Hybrid work
- Management
- DevOps
- SQL
- Parental leave
- Employee assistance program
Quick Apply
6d

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IT Support Analyst

Hermès Paris -
Sydney NSW

Apply Now

Job Details

Full-time
4 days ago

Qualifications

ITIL Foundation
ITIL Certification
Computer Science
English
ITIL
Diploma
Communication skills
Help desk
Information Technology

Full Job Description

The Opportunity:

As the IT Support Analyst, you will be the trusted point of contact for all Hermès Australia Service Desk interactions, ensuring a smooth and responsive experience for end users. From managing incidents and service requests, to setting up and supporting store and corporate hardware, you will play a key role in enabling daily operations across the Hermès Australia business. Based in our Head Office, this is a fully on-site position requiring in-person attendance five days per week.

Key Responsibilities:

Provide day-to-day support for the Hermes Australia IT infrastructure under the direction of the IT Manager.
Act as the primary IT service desk contact for end users via phone, email, walk-up, and web portal, delivering timely and high-quality customer support.
Manage incidents end-to-end, including logging, categorization, prioritization, and escalation, ensuring prompt resolution in line with service level expectations.
Fulfill IT service requests, including procurement, provisioning, and installation of hardware and software.
Perform site setup and provide ongoing support for IT environments, including end-user devices, retail systems, and iOS devices.
Administer user accounts and access (moves, adds, changes, deletes), including backup management and file restoration.
Troubleshoot and resolve hardware and software issues; escalate complex problems and coordinate with external vendors where required.
Support users with business-critical systems, including Cegid and other internal retail or enterprise applications.
Maintain accurate IT asset lifecycle management, including tracking, allocation, and decommissioning of equipment.
Conduct regular IT asset inventory audits and ensure accurate tracking of asset movement (onboarding/offboarding).
Collaborate with the Singapore IT team to align on standards, share knowledge, and support regional initiatives.
Develop and maintain IT documentation, including standard operating procedures and knowledge base articles.
Evaluate and recommend hardware and software solutions to meet business and operational needs.
Ensure adherence to IT policies, security standards, and best practices across all supported environments.

About You:

1–2 years experience in an IT Service Desk or End User Support role, with a strong focus on customer service and issue resolution.
Degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
ITIL Foundation certification (or working knowledge of ITIL practices) preferred.
Hands-on experience supporting Apple iOS devices and mobile environments.
Strong customer-service mindset with excellent communication and interpersonal skills; able to engage effectively with both technical and non-technical users.
Highly detail-oriented with strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Proven ability to work collaboratively within a team while also being self-motivated and proactive.
Experience supporting retail or customer-facing environments is highly desirable.
Flexible and willing to travel as required to support business operations.

Eligibility:

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment:

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

Apply Now

Refine Your Search

web analyst jobs in sydney, nsw

IT Support Analyst

Digital Support Analyst / Digital Content Editor

Data Analyst

QA & Product Analyst - Mcmahons Point

Product Support Analyst(Pathway)

Junior Automation Test Analyst

Product Support Analyst (Pathway)

Senior Test Analyst, Digital

Cyber Security Analyst

Security Response Analyst II (Insider Threat)

Associate DevOps Analyst

Software Test Engineer – .Net / C# / MS SQL Server

Associate Operations Analyst

Senior Test Analyst

Developer

Senior Data Analyst

Security Analyst

Implementation Consultant

Senior Playwright Test Automation Analyst

Software Engineer

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